We went to this hotel like 2 weeks ago to spare the weekend. Everything started weird as we really didn't notice any other customers, and that brought our attention for such centric hotel. First, I want to say that the hotel was ok because it was what we were looking for: somewhere peaceful. But the catastrophe came at the time when we were paying the bill as they charged us $200 more for a tobacco smoking policy that - as per the maid's testimony - was in our room when in fact was in the room next-door when some clients checked in very late. They did smoke in the room's balcony and the smoke came into our room. We couldn't believe when the people at the desk charged us those $200 penalty for a room that costs $180, even worst, we weren't the ones committing such terrible crime.
Of curse the manager wasn't around for us to explain our situation better, and we were left by our destiny to accept an dishonorable charge. The hotel desk guy promised we were to receive a call from the manager to at least offer a discount voucher but as of today no such call has been made. This is for me - that fortunately have been in many hotels around the world - the worst experience ever. They just don't trust their clients and provide this terrible experience...
- Official Description (provided by the hotel):
- Hotel Alta Las Palomas is a collection of 23 rooms with private balconies and expansive views of costa Rica's central valley. This means you'll often find an adventure-weary traveler dining at la luz restaurant+bar, kicking back and soaking up the views after an epic expedition, or regrouping to head out again. Their roomy balconies leading you to an exotic garden scene, or if staying in the master suite, the mountains, and volcanoes beyond Valle de Santa Ana. Local organic farmers supply the ingredients for la luz restaurant+bar whose menus feature an eclectic mix of influences. Let our chef indulge your senses with an exquisite culinary experience at la luz restaurant+bar, renowned as one of the best restaurants in San José. *We are not pet-friendly ... more less
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- Also Known As:
- Alta Hotel Escazu
- Hotel Alta Las Palomas Costa Rica/Escazu