There is no question that the Hotel Alta is a lovely hotel. I have stayed there many times over the last several years. I have two problems with the hotel. One is the price: under the prior management, the hotel was a real bargain, now it is more on the expensive side. But that is not its biggest problem. The hotel, under the previous owner, was a place where all the staff enjoyed working there. When the hotel was sold last fall, a new manager was brought in, and the staff is now unhappy.I heard this not from one or two disgruntled employees, but seemingly from everyone. i inquired about a number of my favorite staff people, and several of them have left. And there were some other clear signs, even though the staff continues to do an excellent job, despite the manager. It's a real shame, because the staff has been together for years, and was/is a charming, attentive lot. The other problem is that in trying to upgrade the hotel, the new ownership has made some interior design decisions that for the most part are uninspiring. They appear to borrowing from the W chain and others of chic, post-modern look, but if you have been to the Alta, you'll know that this is not a good fit.
I did hear that the new owner also owns Nature Air. I am sure he knows how critical staff morale is for a boutique hotel like this. if staff morale and sensible pricing can be restored, this place could really start to humm again: because basically, the bones of this hotel, the view, the locale, are hard to beat. Sadly, now, this great hotel feels lifeless, and is in need of a visionary who appreciates it.
- Official Description (provided by the hotel):
- Hotel Alta Las Palomas is a collection of 23 rooms with private balconies and expansive views of costa Rica's central valley. This means you'll often find an adventure-weary traveler dining at la luz restaurant+bar, kicking back and soaking up the views after an epic expedition, or regrouping to head out again. Their roomy balconies leading you to an exotic garden scene, or if staying in the master suite, the mountains, and volcanoes beyond Valle de Santa Ana. Local organic farmers supply the ingredients for la luz restaurant+bar whose menus feature an eclectic mix of influences. Let our chef indulge your senses with an exquisite culinary experience at la luz restaurant+bar, renowned as one of the best restaurants in San José. *We are not pet-friendly ... more less
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- Also Known As:
- Alta Hotel Escazu
- Hotel Alta Las Palomas Costa Rica/Escazu