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“Excellent stay!!”

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Real InterContinental Costa Rica at Multiplaza Mall
Ranked #6 of 14 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
New York
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Excellent stay!!”
Reviewed April 17, 2014

What a wonderful hotel to stay at during our tour through Costa Rica!! A real treat! Clean, beautiful, great service, etc. The executive lounge was well worth it!! Excellent displays of food at breakfast, afternoon and evening snacks!! Gustavo Hernandez in the lounge was a real delight in always making sure we were comfortable and had everything we wanted! He made our time there feel very special! The hotel has a wonderful market/mall right across the street, in case you need to pick up anything for your travels! You will not be disappointed with your stay here! It was an added pleasure during our tour!

  • Stayed April 2014, traveled as a couple
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Helpful?
1 Thank 80Countries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, May 11, 2014
Dear 80Countries, thank you for choosing us within your Tour, we are glad you enjoyed the facilities and services at the Club Lounge. Best regards, Ricardo
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1,257 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (222)
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Boynton Beach, Florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 9, 2014

Restaurant service was abominable. I e-mailed Intercontinental and old them I had booked Yokohama and Tokyo for September and October and the response I got was they would chastise the restaurant in Tokyo and give me 5000 points. Not only was customer service stupid, but they didn't read my compliant. I tried to get my complaint on their web site, but they said it didn't meet their standards and therefore they weren't posting it. Eight people had lunch in their restaurant and seven of the eight got their food after an hour after ordering. Mine did not come. I was told 5 minutes. After 20 minutes, I spoke to the head of the restaurant and he said it was on its way. Fifteen minutes later, I got my individual pizza with raw meat on top of it. I finally gave up and my meal was taken off the bill. We all had a problem with our keys and had to had them redone every day of the three days we were there. There are also many little things too numerous to mention
P.S. I am also a licensed travel agent and can't believe the treatment I received.

Les Moskowitz

  • Stayed January 2014, traveled as a couple
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Helpful?
Thank Lester M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, April 14, 2014
Dear Lester M, your comments really concerns me specially as your experience is not echo of our high service standards. Please contact our Director of Rooms, Ernesto Carrero (ernesto.carrero@r-hr.com) in order to share more details about the challenges you faced in our facilities. Sincerely, Ricardo Menendez
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Fountain Valley, California
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2014

We recently stayed at this hotel in San Jose as a starting point for our vacation in Costa Rica. They allowed early check in which gave us a place to take a nap after flying all night. It was comfortable and the room was clean. We enjoyed our meals at the hotel restaurant.

  • Stayed March 2014, traveled as a couple
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Helpful?
Thank JoAnn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, April 14, 2014
Dear Joann J, I am glad we made your first impression of Costa Rica as great as possible, I hope you enjoyed the rest of your trip. Thank you, Ricardo M.
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West Palm Beach, Florida, United States
Level Contributor
143 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 2, 2014

Stayed here for 2 nights as part of a Caravan Tour, and loved the hotel. Gorgeous property. Had a nice view of the pool (though never had time to use it, or the hot tub!). The beds were comfortable. The only disappointment was the Margaritas! Very expensive, and tasted awful! Bartender needs a new recipe!

  • Stayed February 2014, traveled with friends
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Helpful?
2 Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, April 14, 2014
Dear Pat B., we appreciate your honesty in regards to the quality and value of our Margaritas, we will review this item along with our Bar Staff. Thank you for perfect review, Ricardo M.
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Sao Paulo, SP
Level Contributor
94 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed April 2, 2014

Nice hotel with a big infrastructure and nice places to have a meal around...
Fair gym with new equipaments!!
hotel with good accomodations, large bathroom and good breakfast station!
the negative point is the distance from downtown and the daily traffic that we have to face to get to the city!!!

Room Tip: pool view is the best
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  • Stayed February 2014, traveled on business
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Helpful?
3 Thank Eduardo284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, April 14, 2014
Dear Eduardo284, we are glad you had time to enjoy and experience all our facilities and services. You are absolutely right, we are located in the suburbs of San Jose which requires a taxi ride however this is also one of our selling points due to the quieteness and safety of our location. Best regards, Ricardo M.
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South Colton, New York
Level Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 2, 2014

We spent 2 nights here. Beautiful hotel near a major mall. The food was very good especially breakfast. Have them make you an omelet with ingredients that you can choose to add. The pool was very nice but late afternoon you don't get much sun - just a section of the pool area will still be in the sun to lie out. The staff was very accommodating. The rooms were very nice - get one overlooking the pool area. The one downside of staying there was that you have to use your room key to access the elevator. But in their defense, I am sure that it was for security reasons for the guests.

Room Tip: Get one overlooking the pool.
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  • Stayed March 2014, traveled with friends
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Helpful?
Thank Carolyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, April 14, 2014
Dear Higgins66, we thank you for such great review, you are correct the use of room keys in the elevators is for the safety of our guests. Sincerely, Ricardo M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 1, 2014

We stayed at this hotel 2 nights and found it to be very clean, quiet and comfortable. Our front facing 3rd floor room gave us an amazing view of the parrots which come every evening around dusk. It was a real treat to watch them! The pool area is beautiful and well maintained but there were no towels the first day we were there and there was no staff to bring more towels. The buffet dinner was fine, but nothing special. However, the buffet breakfast was great. There was a lot of variety and everything was fresh and delicious. The upscale shopping mall across the street is beautiful. From the outside you don't realize how big and modern it is. There is also a great supermarket in the mall for anything you might need. Overall a great place to stay in San Jose.

Room Tip: Third floor facing the front driveway for a wonderful view of the parrots.
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  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
Thank Irina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, April 14, 2014
Dear Irina111, you have no idea how much we appreciate those beatiful parrotts you saw outside your window it remind us every day about the beauty of Costa Rica. Thank you for your comments, Ricardo M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Property: Real InterContinental Costa Rica at Multiplaza Mall
Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Escazu
#3 Green Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

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