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“No ocean view, but, the pool is good.”

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Real InterContinental Costa Rica at Multiplaza Mall
Ranked #6 of 15 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“No ocean view, but, the pool is good.”
Reviewed February 22, 2014 via mobile

This is a modern hotel, that has two towers: a club tower with access to a club floor and a tower with regular amenities. The property is located 15 minutes from the regional airport, so it's fairly convenient. The International airport is not that far away. There is an upscale mall across the street with several US chains like North Face. Again, it's not Fashion Island, but, this is Central America. The hotel has five decent restaurants, I found the sushi place average, but, not horrible, the steak place was better; but, the prices are not discounted. The ingredient quality was good; there is even a kosher selection. The rooms are spacious and the bed comfortable. Unlike other reviewers, I did not experience quality control issues in the room. I would suggest a Club Room administrator of some kind to answer questions, as is common practice in other hotels.

Stayed February 2014, traveled on business
Helpful?
Thank ygray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, March 5, 2014
Dear Ygray, I really appreciate your suggestion regarding a Club Room Administrator, thank you for your review. Sincerely, Ricardo
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1,242 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (218)
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Washington DC, District of Columbia
Level Contributor
166 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed February 21, 2014

I enjoyed my stay here, especially after staying at Intercontinental in Panama the week before which I did not enjoy so well. The service is excellent and the cleaning crew is just great. The breakfast was wonderful too - I would come here just for that. The view from my room was nothing to write home about (a roof), but the room itself was very comfortable. The location is Ok I guess - I am not sure what it is in relation to anything in the city as we were cabbing everywhere. My only two gripes are 1. I saw a cockroach in my room right as I was leaving the room to check out and 2. the staff only helps you get a hotel taxi which charges you much more than a street cab.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ruchei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, February 22, 2014
Dear Ruchei, please accept my most sincere apologies for the last impression you had from our rooms, also be advised we promote the use of the hotel taxis for your safety and convenience to avoid possible fraud from street taxis in San Jose. We look forward to welcome you back anytime at The Market our 24/7 restaurant. Best regards, Ricardo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 21, 2014

Stayed here for 3 nights. Nice king bed with featherbed topper & fluffy pillows. Bathroom had a magnifying mirror & a comfy terry robe for use whilst a guest. Love that stuff! Minibar & flat screen made the grade. Only downer was windows that don't open. I like my fresh air. However, the room was extremely quiet and I really didn't need the ac much. Great buffet breakfast with fresh croissants, fresh papaya, pineapple and other fruits, yogurt, eggs to order, etc. Used the gym...circuit, treadmills & free weights; very nice atmosphere, adjacent to the spa. Cost of a cab from the San Jose airport was $35 US and took about 25 mins.

Room Tip: While I was there rooms overlooking the pool area were not a good idea due to the scaffolding outsid...
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Stayed January 2014, traveled solo
Helpful?
Thank serpentine215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, February 22, 2014
Dear Serpentine215, we are glad to create such a memorable stay over those 3 nights you enjoyed in our Hotel. Thank you for such a nice review! Ricardo
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London, Canada
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 16, 2014

We stayed here for two nights as part of our Caravan tour of Costa Rica. It is a beautiful hotel with several restaurants, a lobby bar (beware of high drink prices), live entertainment...guitarist one night, and pianist another night. The double room has 2 double beds, not queens. No icemaker on every floor..we had to go down a couple of floors. Nicely appointed rooms, and room service was fast, and first class--a cart was wheeled into our room...white linen tablecloth and a rose!! (and we just ordered a pizza). We had a problem with our TV...we pressed the "instant" button on our telephone, and a guy was there within 5 minutes. We also had trouble with our safe, and a man was there in 3 minutes. When they say "instant", they mean it!! The buffet breakfast is outstanding....if you want an omelette, you need to put all the fixings in a bowl, and stand in line. It is "custom-made" for you with great care...don't have it if you are in a hurry.
If Obama stayed here, I guess it was a good choice for us!! (I'm sure he was in the executive tower). Pool was cold, but the hot tub was great!! Luxury!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, February 22, 2014
Dear Ellen009, you attention to detail is priceless, I will definitely share your positive review with Room Service and "Instant Service" as well. Thank you! Ricardo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama city, Panama
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 15, 2014 via mobile

Not sure what happened but they hadn't a room ready at 2pm, then checked me in to an already occupied room:-(... my least favorite experience. Apart from that rooms were great and they have at least a couple of good restaurants and a good gym. Overall not bad.

Stayed February 2014, traveled on business
Helpful?
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, February 22, 2014
Dear Bill C, thank you for sharing the opportunities you experienced with our front desk team, I will definitely speak with them in order to be extremely careful. Sincerely, Ricardo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 12, 2014

The Intercontinental is nice, but beware of its seemingly unending construction. The rooms are nice enough if you do not take one at the end overlooking the highway (ask for a room with a pool view).
The restaurants are excellent as are the pools. Unless you are in the Tower, you might feel awkward using the pool. This is because access from all rooms (except the Tower rooms) requires that you walk from the pool into the center of the lobby. Want to swim in the evening? Then be prepared to don your clothing over your swimsuit, or wear your beach clothes into the lobby which is often filled with those celebrating proms, Quinceaneras, and weddings, etc.

Also, we've often found errors on our bill and so we leave extra time for check out. The location is great since you can walk one block and be in the mall, where there is a cinema and nice shopping.

Room Tip: Try to be in the a Tower or have a room facing the pool.
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tamera B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, February 22, 2014
Dear Tamera B, I do apologize our design those not create a great impression on you to rate us a 5 star hotel, but I truly appreciate your comments about our restaurants. Be advised our facade renovation is already completed. We look forward to welcome you back! Ricardo
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USA
Level Contributor
302 reviews
228 hotel reviews
common_n_hotel_reviews_1bd8 638 helpful votes
Reviewed February 12, 2014

This is an amazing hotel. Very nice. The rooms are in great shape and it has a wonderful restaurant and well equipped gym. Right across the street from a large shopping mall that has all the main brands and lots of other choices for quick foods that you recognize. Really a great mall and a great location for the hotel. Lots to do and a great place to stay for a few nights. Price is in line with what you get and around $200 per night. Safe and secure hotel in a city that is not really that secure.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Larry8241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, February 22, 2014
Dear Larry8241, I really appreciate your special comment about our safe and secure location, it is a point we take seriously 24/7. Thank you, Ricardo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Property: Real InterContinental Costa Rica at Multiplaza Mall
Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Escazu
#3 Green Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

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