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“Good hotel for business travelers, location less so for vacationers”

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Real InterContinental Costa Rica at Multiplaza Mall
Ranked #4 of 13 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 31, 2014

We stayed here because it was part of our pre-cruise tour booked through Star Clippers. It is a very nice, luxurious hotel used by presidents and diplomats, as well as, well-heeled business travelers. Ezcazu is the deluxe neighborhood in greater San Jose, Costa Rica. The hotel is across the street from a large shopping mall complete with upscale stores, multiple screen movie theater, and a food court that features Taco Bell and Kentucky Fried Chicken. But, Ezcazu is miles away from museums, small shops, and night life. The good news is that its own restaurants and bar are very good. We ate multiple times in The Market and the food and service was always excellent with a VERY broad and diverse menu. The room was comfortable and the bathroom was good. One quirk was a maid who insisted on rearranging our personal items in the bathroom! There is a fancy spa on the premises and an outdoor pool. We didn't use either. When our day tour group returned us to our hotel we were the last dropped off. We had a tour of all the cheaper chain hotels that line the highway from the airport plus a couple of hostels in town on our way home to the hotel. The staff were always very, very helpful and pleasant. This a beautiful upscale hotel that will easily satisfy travelers with their own transportation and time to kill.

  • Stayed: January 2014, traveled as a couple
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Thank NJworldwidetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded February 3, 2014

Dear NJworldwidetraveler, reading your entire review is extremely satisfying especially as you were staying as a savvy vacationist, and were able to define the pros for business travelers. I am sorry you perceived our room attendant was doing something different in your bathroom; they always try to provide personalized service even when they make-up the room. Thank you, Ricardo

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Reviewed January 30, 2014

I had an excellent experience at this hotel, with very friendly staff everywhere.
The room, the amenities, the restaurants and the grounds are splendid.
Try the "Antalya" salad at The Market.
From the entrance I was welcomed by Randall as well as at the reception counter by
David, Bryan, Diego and Joseph.
Erik and Phillip will give you a an excellent service at The Market.
Many business hotels should learn hospitality from this Intercontinental.

  • Stayed: January 2014, traveled solo
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Thank Sinrumboconocido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded February 3, 2014

Dear AngeloZ675, been able to read the names of our people makes your review even greater. Thank you, Ricardo

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Reviewed January 30, 2014

We were only one night at the hotel and every thing about it was superb.....except the mini bar....having arrived late afternoon and had a couple of beers in the hotel bar which cost a couple of US dollars each...we went to bed early because of the long flight to get to St Jose...My wife did not know if we could drink the water in the hotel so took a couple of 300 ml bottles of water from the room mini bar to take medication...Surprise in the morning to be charged 12 US dollars for these 2 small bottles...complained at desk... to be told that the mini bar was a concession and the hotel had no say in prices charged....Perhaps they should change the concession....I know water should not leave a sour taste in the mouth....This time it did!!!!
In all other respects the hotel was top class. Just don't drink the water....In the end I forgot to ask if the water was ok to drink.

  • Stayed: January 2014, traveled as a couple
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Thank roylock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded February 3, 2014

Dear roylock, I am extremely sorry about that surprise especially when the water in our rooms is safe to drink as we count with our own filtering system. Thank you for expressing your overall satisfaction. Best regards, Ricardo

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Reviewed January 29, 2014

We stayed here for 2 nights as part of our Caravan tour of Costa Rica. It is an impressive hotel with friendly and helpful staff, and with luxurious rooms. The breakfast buffet was awesome, with incredible choices.. Lots of "made to order" items, too. The Multiplex mall is directly across the street with an overhead bridge to access it. The pool was beautiful but unfortunately we did not have time to enjoy it.

  • Stayed: December 2013, traveled as a couple
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Thank MANATEEMOM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded February 3, 2014

Dear MANATEEMOM1, I am glad we made such good impression only in 2 nights, we hop to see you on your next tour. Thank you, Ricardo

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Reviewed January 28, 2014

We recently stayed here as part of a group tour, and found the rooms very luxurious, the staff especially helpful & courteous. The Italian Restaurant food was good, though the service was a little slow. It's proximity to the huge Multiplex mall across the street made it a great location for shopping, since it's a bit outside of the downtown area. Breakfast was included and was very good, with a huge buffet containing many choices, including "made-to-order" omelettes. All in all a very well-appointed, clean, impressive looking property.

Room Tip: upper floors offer beautiful views of the surrounding mountains & city, especially in evening
See more room tips
  • Stayed: January 2014, traveled as a couple
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Thank LoreMo125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded January 30, 2014

Dear LoreMo125, your review is extremely welcomed; we appreciate the detailed description of our location and surroundings. Thank you, Ricardo

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Reviewed January 28, 2014

Great property, Beautiful lobby - very clean, a great buffet breakfast, nice clean pools, very friendly staff, great restaurants (Itilian, Japanese, Stake & lobster etc) . The hotel is bang opposite a huge mall (plaza) which has a few eating options. Apart from this there is nothing much to do around as the location is away from the city which will require a cab ride.

  • Stayed: January 2014, traveled on business
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1  Thank 396XXXXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded January 30, 2014

Dear 396XXXXX, great bold facts you mentioned which will shared with our staff to keep offering the best service we strive to deliver every day. Best regards, Ricardo

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Reviewed January 26, 2014

At first blush this is a very nice and modern hotel. We arrived and had lunch in The Market which had many different options and friendly service. We then went to the spa. The women's facilities were clean and nice, with a dry sauna and steam room. I always enjoy a steam before a massage but the steam room was not scented (most spas use eucalyptus) and in this case the steam room smelled more like a mildew room. The women's private pool was cold and there was no jacuzzi. My husband said the men's facilities in the spa were "disgusting, empty cups everywhere, towels thrown on the ground, the showers didn't work"- needless to say it was very run down. Our massages were typical fluffy hotel massages. Our room was a standard room but nice. Unfortunately our room AC temp
never went below 24, the lowest temp I was able to select was 20 but then it would go right back up to 24. We stayed in 575 in the club tower. We had dinner at the Steakhouse restaurant. Appetizer mussels were good, had sub par steak and uncooked baked potato. When I asked for horseradish sauce to accompany my cowboy cut steak, our server brought me shrimp cocktail sauce (it has some horseradish in it). We asked the woman at the front desk in the club tower if she could print up boarding passes and she directed me to the business center where I would have to pay a fee to log on to the internet. I asked her again if there was anyway she could print my boarding passed and she said if I emailed her a copy of my confirmation she would do it. I immediately emailed her a copy and told her we would pick them up at 6 the next morning. I never received a reply from her and at 6 in the morning no one was at her desk. I thought that she may have possibly had them delivered to our room during the night but that did not happen either. We left early morning after a poor nights rest due to an uncomfortably warm room and the feeling that this hotel is more of a transitional airport hotel and not a fine destination hotel. Staying in the Club Tower I really expected better quality and service. When we arrived in Costa Rica we stayed at the Marriott close to the airport and preferred everything about that hotel.

Stayed: January 2014, traveled as a couple
2  Thank 1995sb21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this reviewResponded January 27, 2014

Dear 1995s21, we take your feedback very seriously, please reach our Director of Rooms at ernesto.carrero@r-hr.com in order to provide further details about your stay. My sincere apologies for the challenges you experienced, Ricardo

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Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Escazu
#3 Green Hotel in Escazu
#4 Romantic Hotel in Escazu
Price Range: $206 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

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