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Real InterContinental Costa Rica at Multiplaza Mall
Ranked #6 of 15 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
san jose
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Dont come here”
Reviewed October 27, 2013

Costa rica is known for good customer service but never stay in the intercontinental. I stayed there because had a wedding. The room was not clean when we received the key. The bathroom was dirty, dirt in the sink. The bed was also dirty. After the first complaint i received 2 bottles of water, after the second complaint, which i was about to leave the hotel, i received a different room.
Everything that can go wrong actually did.
The wifi which costs 20 dollars a day didnt even work properly.
The Room service it is a whole new story. It literally sucked, 3 times we ordered food 3 times we had to return it.
At 6 am on sunday a employee enteres the room to see if there were empty plates in the room

When asking for late check out 4 rooms in front were given the late check out, when i asked for it the response was that the hotel is full. Im a ihg member and i rather stay anywhere else than in that hotel.
Dont stay here, dont eat here. There are plenty of other hotels in costa rica.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Afriedheim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 29, 2013
Dear granbingomulticolor, please accept my most sincere apologies for all the challenges you experienced during your last stay. I kindly ask you to contact my Director of Rooms, Ernesto Carrero (ernesto.carrero@r-hr.com) in order to get further details. Thank you, Ramon Diago
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1,207 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (212)
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Mumbai (Bombay), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 24, 2013

This hotel is located opposite the Multiplaza, which makes it a very strategic location - quite a few places to hangout nearby (Inka Grill, Sasquel bar) and shopping attractions. Also the bar, located in the lobby, features live performances by local musicians, though they could improve their Single Malt offerings.
Housekeeping service was bit inconsistent - I stayed for 7 days and on some days, I observed that my clothes were neatly folded & kept on the side, but they did not do so on all days. Nothing major - but makes me wonder about uniformity/consistency of service.
The food in the restaurants are OK - nothing great to rave about. The restaurants in the mall are much better. Did not get to try their Spa offerings - something for next time.
Overall - pleasant stay at a great place.
Overall, great place (w

Stayed October 2013, traveled on business
Helpful?
1 Thank Sudhir P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 25, 2013
Dear Sudhir P, we really appreciate your constructive review, we will definitely work with our Housekeeping Department to tune up those details which are the ones that could make a difference on high service standards. Thank you, Ramon
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Belmont, Massachusetts
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 23, 2013

I stayed here for a week for business and loved it! I stayed in the tower and the suite was gorgeous. They have a nice cocktail hour for people staying in the tower but the lounge in the main building was fun too as they had a pianist playing every evening. The gym is large and the pool area is beautiful. We had several client meetings in all of the restaurants and the food was good but I think the best food was the breakfast buffet .

Room Tip: If you can afford it I would splurge for the tower suites which are HUGE and gorgeous !
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ACK_SurfsideGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 24, 2013
Dear ACK_SurfsideGirl, relaxing while working I believe is the best experience a guest can ever has. I am happy you liked so much our 1-bedroom suites and the rest of our facilities. We look forward to welcome you back on your next trip to Costa Rica. Ramon
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Medford, New York
Level Contributor
104 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 20, 2013

We stayed here on the first two nights of our trip to Costa Rica and it was perfect, just close enough to the Airport and right next to the most amazing mall in the country. The Staff was amazingly helpful and the food in the restaurant was great. My favorite part was the pool and the way it was designed to look like the in no edge for the return. The Hotel bar is actually a great night spot and was packed both nights we were there

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wicks66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 21, 2013
Dear Wicks66, thank you for choosing our destination as your first stop in Costa Rica we are glad that your first impression was memorable. Next time think about staying a couple more days to enjoy our Hotel. Thank you, Ramon
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Miami, Florida
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 15, 2013

Excellent hotel, full of additional services. Great restaurants, close to a shopping mall, nicely equiped gym, very friendly staff. Maybe one of the best Intercontinental hotels.

If that is not enough... Great value!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pokinatcho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 16, 2013
Dear pokinatcho, this is definitely much more than enough, we extremely appreciate the ranking you placed our people and facilities. Thank you for such wonderful review, Ramon
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London, United Kingdom
1 review
Reviewed October 12, 2013

Good resort property in the city. Rooms good size, very friendly service and great restaurant. Spa and the outdoor pools are great when in the city. I would highly recommend this hotel for business or pleasure. Costa Rica is a great destination, especially once you leave the big city.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gev9090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 14, 2013
Dear gev9090, we highly appreciate your recommendation, thank you for such nice comments about our people and facilities. Best regards, Ramon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 7, 2013 via mobile

Great service, great food, beautiful place, amazing spa. Everything was as expected from a Real Intercontinental Hotel. The market and the steak restaurant are great choices. Alfredos serves great italian food.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AGarcia7779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, October 9, 2013
Dear Agarcia7779, what a great satisfaction you had such a pleasant stay and restaurant experience in our Hotel. Thank you for your review, please come back soon, Ramon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Property: Real InterContinental Costa Rica at Multiplaza Mall
Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Escazu
#3 Business Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

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