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“Intercontinental Club Tower”

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Real InterContinental Costa Rica at Multiplaza Mall
Ranked #6 of 14 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
Costa Rica
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Intercontinental Club Tower”
Reviewed September 3, 2013

This was an exceptional holiday weekend experience. The food at The Market and Nau restaurants was superb and the service was fantastic. I was able to take advantage of the spa and club tower amenities as well as valet parking. My suite was very nice and the bed was so comfortable. I have to travel back to Escazu at the end of the week and I will definitely check into the Intercontinental. This hotel is an amazing hotel that everyone should experience.

Room Tip: Select the club tower options for additional amenities.
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  • Stayed September 2013, traveled solo
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Helpful?
Thank 4lizz2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, September 4, 2013
Dear 4lizz2, I’m speechless after such great review. Thank you and we look forward to welcome you back many more times. Ramon
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1,260 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Tamarindo, Costa Rica
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 31, 2013

This hotel is just wonderful. The lobby is open, welcoming, overlooking the interior pool and gardens. Our room was perfect, not one detail overlooked. I am picky! We just had breakfast in The Market restaurant on the terrace. Our server Fernando Alverez greeted us with the most beautiful smile and service was excellent. We also had dinner at the steak house on the property last night. Julio, our server, was also excellent. We are looking forward to another wonderful night here before heading back to the beach in Tamarindo.

  • Stayed August 2013, traveled with friends
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Helpful?
Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, September 2, 2013
Dear Diane L, thank you for choosing us as your preferred location during this weekend getaway; it is great to know you experienced our high class service and product. I’ll definitely pass your review to Fernando and Julio. We look forward to welcome you back, Ramon
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Los Angeles, California
Level Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed August 28, 2013

This is easily one of the worst high end hotels that I have stayed in. The quality and service level that I encountered was diametrically opposed to this hotel's positioning. Behind the impressive external appearance of this property was a generally poorly trained staff, under maintained facilities, and low standard of excellence. To provide a few examples, the bathroom fan in my room literally roared. It sounded like it was ready to quit any time. My colleague reported the same for his room. Upon checking in at 10:30 pm, I tried to call room service for 30 mins straight and there was no answer. I called the front desk for help, and they said they would "leave a message" for room service to call me back. No one called. I finally had to go down to the restaurant to order the food myself. The waiter grudgingly took my order, and it would be almost another hour before I saw my food, after I called twice to follow up. All told, it took me 2 hours to get my food. Breakfast service in the hotel restaurant The Market was no better. Dirty tables and uncoordinated wait staff were the norm. Then, when checking out, we were told that the printers were down and we couldn't get our printed invoices. It was overall a very poor experience. I would definitely stay elsewhere on my next business trip.

  • Stayed August 2013, traveled on business
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Helpful?
3 Thank siyuen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, September 2, 2013
Dear Siyuen, I am extremely sorry for all the opportunities you encountered during this short business visit, these are great examples for our staff to improve their service levels. We would like to welcome you back reason why I ask you to contact directly our Director of Rooms, Ernesto Carrero (ernesto.carrero@r-hr.com) should you decide to give us a second chance. Thank you, Ramon Diago
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Santa Cruz, California
Level Contributor
3 reviews
Reviewed August 28, 2013

We got in late and had to leave early but thought the hotel was beautiful and clean. Comfortable beds and good food. The club level has a nice lounge with a good happy hour with FREE drinks and food. The pool area is large, but the jacuzzi was just ok. We didn't get to the spa, but it looks luxurious. Our only negative was that it was quite expensive for comparable hotels we have visited for a basic hotel room.

  • Stayed July 2013, traveled with family
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Helpful?
Thank LouiseSun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, September 2, 2013
Dear LouiseSun, I understand your concern about the cost of our services, specially as your accommodations were located in our Club Tower where we also have our Executive Lounge with all its perks. Thank you for your review, Ramon
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Emmen, Switzerland
Level Contributor
103 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 27, 2013

I have absolutely no complaints of this hotel. The rooms are spacious, a good standard. Breakfast is really great with a good choice on the buffet, also had dinner which was also very good. Staff are very friendly and attentive, sometimes there can be a queue at the reception though. Also the hotel is very accommodating for our upcoming event - very helpful and flexible in all areas. Highly recommended!

Also there is a huge shopping mall as well as other restaurants nearby.

  • Stayed August 2013, traveled on business
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Helpful?
Thank Philipp_J1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, September 2, 2013
Dear Philipp_J1968, we understand we cannot be perfect but we do our best to provide the best, your review is full of positive comments reason why we even appreciate your feedback about the front desk delays more. Best regards, Ramon
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Hudson River Valley, New York
Level Contributor
164 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed August 27, 2013

If you are under the false impression that Costa Rica is a third world country, you might be surprised to discover a hotel and adjacent shopping mall rivaling anything in North America. The intercontinental is beautiful with great amenities and very courteous, helpful staff. The food was excellent. Escazu is a short taxi ride from the airport in Alajuela. Stay here for a night or two before heading out into the country.

  • Stayed August 2013, traveled as a couple
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Helpful?
Thank millbrook2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, September 2, 2013
Dear Millbrook2012, you are absolutely right sometimes visitors are not aware of the real Costa Rica that awaits them with their modern structures and nice people. Thank you for your positive review and we hope to host you for a longer stay. Ramon
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Freeport, Grand Bahama Island
Level Contributor
73 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 19, 2013

I have stayed at the InterContinental several times when visiting San Jose, Costa Rica for business. The rooms are quite spacious, especially on the executive floor and the hotel has plenty of meeting and convention space. There are lots of good restaurants nearby and a huge North American style shopping mall next door.

  • Stayed October 2012, traveled on business
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Helpful?
1 Thank Brendan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramon_Diago, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review, August 20, 2013
Dear Brendan P, thank you for choosing us as your preferred destination while travelling to Costa Rica, I do appreciate your recognition to our service levels and product quality consistency. We look forward to welcome you back, Ramon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Property: Real InterContinental Costa Rica at Multiplaza Mall
Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Escazu
#3 Business Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

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