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“Excellent Service San Jose Courtyard”

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Courtyard San Jose Escazu
Ranked #3 of 14 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
Manati, Puerto Rico
1 review
“Excellent Service San Jose Courtyard”
Reviewed July 10, 2014

Personnel is very helpful and are always looking for ways to make you feel confortable.
They are very warm people. Service is outstanding and breakfast is served fresh every morning with a good variety. At walking distance you have few restaurants and a little further you can also enjoy french and italian restaurant.

Room Tip: 4th floor est view. you can see sunset behind volcano mountains
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  • Stayed July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Wanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adolfo_Carit, General Manager at Courtyard San Jose Escazu, responded to this review, July 22, 2014
Dear Wanda,

thank you for staying with us and sharing your experience. As you mention walking distance from the hotel you can find a good variety of restaurants, including American, Peruvian, Japanese (with Tepanyaki tables), Argentinian and more.

We hope we can see you soon!

Regards,

Adolfo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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714 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
1 review
Reviewed July 1, 2014

One of the main things that keeps me coming back to this hotel is the service and friendliness of everyone. It feels like home! It is hard to point out specific people because everyone goes out of their way to make sure your stay is the best, Paola and Max at the front desk (Andrea is no longer there unfortunately) always help with anything at all - Shelia and Fanny in the restaurant are great - Marie always brings a smile to your face - and all the others that I cannot name. I will definitely be back!

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robm573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adolfo_Carit, General Manager at Courtyard San Jose Escazu, responded to this review, July 7, 2014
Dear Guest,

thank you for your kind comments. Definitely it will be hard to replace a star like Andrea, she is great, and we are happy for her, as she is growing as a professional we are accomplishing another of our goals, develop our people and help them to grow.

Our goal is to take care of our guests by taking care of our associates.

Best Regards,

Adolfo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 30, 2014

This hotel is on the highway about 15 minutes outside the city center. We booked it using points, if you've stayed at a Courtyard before it's got the very familiar lobby layout / restaurant setup. The room was very nice as well. It's located right next to a strip mall which has an ATM, a few chain restaurants, a good gelato place, etc. which is very convenient. The front desk staff was incredibly friendly and helpful.

Stayed June 2014, traveled as a couple
Helpful?
Thank Dan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adolfo_Carit, General Manager at Courtyard San Jose Escazu, responded to this review, July 1, 2014
Mr. Dan,

Thank you for choosing Courtyard Escazu. As you mention our hotel is very well located, near the largest shopping mall in San Jose and walking distance from a large number of restaurants. Our location is perfect to spend a weekend or the night before your flight back home.

Regards,

Adolfo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida, United States
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 14, 2014

The was a great hotel and the staff was outstanding. Andrea was amazing, she had Hertz pick up our car at Hotel so we didn't have to worry about it in the morning, she made sure our girls got to the mall there and back, she got us supper reservation at a place we wanted to go & we couldn't get them our self and got us a ride to the airport inthe morning. Marriott is a great brand but the staff at Courtyard by Marriott San Jose Escazu made our last day in Costa Rica one of the best. I would like to thank Andrea & Potatochip (nickname) for help us out during our stay.

Room Tip: Room 320 is the best with the extra large balcony
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WalterBHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pembroke Pines, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2014

I stayed at this Hotel on business. Great location. Moreover, great customer service starting with managment and ending with all I contaced during this trip. Marco and Paola were very helpful with my check-in and check-out at the front desk, as well as ensuring my business needs (internet, room service, etc) were met. I will stay here again. Brian Abbott

Room Tip: Ask for the manager if you encounter any difficulties.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome
Level Contributor
106 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed May 23, 2014

It is hard to review a hotel where you don't really have negative experiences you want to share, yet nothing gets you to be enthusiastic.
In generally unimpressive San Jose, the Courtyard fits well. Everything is ok, or just ok...
Friendly staff, fine. Reasonable breakfast, fine. Good bed, dull bathroom, not very elegant furniture, plastic trashcans ( 2 colours though :) . In short, everything is ok but lacks in elegance, class, etc.... From the shampoo, to the plastic toilet seat, the just adequate shower, etc...
In short, an ok hotel if you are happy with inelegant living.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JJGRome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adolfo_Carit, General Manager at Courtyard San Jose Escazu, responded to this review, May 30, 2014
Dear guest,
We are glad you did not find anything negative in our property, and we are continuously working on improving your experience.

Best regards,

Adolfo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 14, 2014

Very pleasent hotel, big and confortable rooms.

Very nice and polite staff, specially Carlo Mendonza. It was a pleasure to meet you, so nice and gentle person, its very hard to find people like you in a staff of a hotel.

Thank you for all.

Antonio Ferreira

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corto777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adolfo_Carit, General Manager at Courtyard San Jose Escazu, responded to this review, May 19, 2014
Dear Corto777,

thank you for recognizing the job Carlos does, I want to take the freedom to add he is a great person and he really care about about others, his background is Paramedics, he has in his blood the spirit to serve.

Best regards,

Adolfo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard San Jose Escazu

Property: Courtyard San Jose Escazu
Address: Autopista Prospero Fernandez | Carretera Marginal Norte, Plaza Itskatzu, Escazu 10201, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Escazu
#3 Family Hotel in Escazu
#4 Business Hotel in Escazu
#7 Romantic Hotel in Escazu
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Courtyard San Jose Escazu 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Located by Plaza Itskatzu, the Courtyard Escazu San Jose Costa Rica Hotel provides guests with a central location with quality accommodations and services that make business and leisure travel easy and relaxing while on a Costa Rica vacation. Spacious guest rooms feature Marriott's new bedding, free high-speed internet access and are tastefully decorated in colonial decor that reflect Costa Rica's distinctive cultural heritage and warm hospitality. This San Jose CR hotel is convenient for business travelers with a location that is near industrial parks, downtown businesses and corporate offices. When your meetings in Costa Rica are done, we are also within minutes of shopping and some of the best restaurants and nightlife in San Jose. If you are here on a relaxing Costa Rican vacation, you may also venture to nearby attractions such as Poas Volcano, rainforests and coffee plantation tours. ... more   less 
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Also Known As:
Courtyard Marriott San Jose Escazu Hotel Escazu
San Jose Courtyard
Courtyard San Jose Escazu Costa Rica

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