We arrived in Quespos and got a taxi. The taxi driver followed the directions the owner gave us. We went up and down the road trying to find the BLUE and WHITE house. The taxi driver even stopped several times and asked people along the dirt road road if they knew of the house, showing them the picture of the house. No one knew of such a house. We had to book a hotel back in Quepos because we had no where to stay. The hotel staff called the owner's number for us and we told the owner that we couldn't find the house. His response was "did you drive past the palm plantation"? I said "yes". After that I hung up on him, out of frustration. There was no communication by phone or email offering to have another person drive to our hotel and have us follow the person to his house so we could find it. As far as "payment protection" from Trip Advisor that's a joke. Trip Advisor is refusing to give us our money back. WHAT KIND OF BUSINESS IS THIS??? The owner's response at present is "I rented it to someone else before and they had no problem finding it". Really? There are no addresses in Costa Rica. If the local taxi driver couldn't find it, how were we supposed to find it? WE WERE CHEATED!!!! We lost over $600 booking this place.
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