El Remanso was, by far, the most expensive place we stayed whilst on holiday--by at least 300%. I fully support their cause and truly hope that other lodges can follow suit. I gave a lot of thought to this rating and decided that it has to be 3/5, as if I had to return there tomorrow, I just couldn't do it if I had to stay in the same room. But first, let me get to the positives, as there are many.
- The staff. Almost all of the staff are fabulous - truly fabulous. The wait staff are all wonderful and Gabby was, by far, the best person I worked with when booking lodging. She rocks. Tamar is the shining gem and will go above and beyond to see that you are comfortable. And in a genuine manner.
- The food is pretty much faultless and comes in copious amounts. I was pleased we had to hike down and up to the beach, as we really were well-fed here. I loved the food and also enjoyed having bocas with other guests and getting to know them.
- The location is exquisite. It was a treat to hear the howler monkeys in the morning and to see just how truly bright the stars are when there is no electricity. I wanted to get away from it all, and I did.
To be improved, pronto:
- The location of our room was a big downer, and for the price we were paying, we were very unhappy with it. It was overlooking the pool area and was not private in the least. We wanted to sit on our balcony and overlook the forest like so many of the cabins did, but that wasn't in the cards. The bathroom is outside and as one other guest commented, the people living above us can look right down on you as they walk up the stairs. Here we are in such a remote setting and I feel like I have less privacy! Although the pool closed at 6pm, we were awakened one night by our neighbors who decided to do a night dip. Their torches/flashlights were flashing about and they were shouting back and forth to each other. Not what this place is supposed to be about and I don't know why the rooms were placed so close to a main area.
The deal killer was the lack of any air at night. Our ceiling fan did not work and, since we did not have a detached cabin, we did not have a cross breeze. At night the air gets very still, is very humid and hot, and my other half really struggled to sleep. He would just lie there and drip. It was rough for him and his quality of sleep was nil. We informed the staff of our problem the next day and asked to switch rooms, but unfortunately were unable to. The night before we left we handed in our review and it was pretty similar to what I'm writing here. We were told that the people before us also complained of the fan not working and that they would look into fixing it. So, they knew of this problem and did not resolve it prior to us staying there for five hellish nights--and I mean hellish. Not cool (pun intended). Anyhow, we sauntered back to our steam room for the last night and one of the managers came down with a desk fan. My other half summed it up laconically 'nice gesture, but too little too late'.
On a separate note, my recommendation to the owners would be to offer one or two of the local activities in the price of the lodging. Surely a canopy tour can be thrown in. The costs are extremely high and I would love to see more people staying in ecolodges such as El Remanso. Not only would people do some of these tours, but they would get out in nature more.
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- Also Known As:
- El Remanso Hotel Osa Peninsula
- El Remanso Osa
- El Remanso Lodge Costa Rica/Osa Peninsula