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Issimo Suites Boutique Hotel and Spa
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Reviewed September 22, 2013

My husband and I just returned from a wonderful week-long vacation in Manuel Antonio, Costa Rica. We stayed at the Issimo Suites, and had a really wonderful time. The views were amazing, the service was wonderful, as everyone was helpful and always smiling. The front desk staff, Elier and Ariel, were most helpful, and Dixon in the restaurant was always eager to serve, and Margarita's room decorations were pretty awesome. I also loved how quiet and peaceful it was compared to some of the other hotels nearby - the hotel specifically catering to couples was the main reason I had chosen the hotel.

The monkey visits were our favorite part of our stay :)

It got busy at the end of our week, and there were some lapses in the appearance of the cleaning staff, but we didn't mind all that much. Our room was nice and clean most of the time. :) We did have an issue with a roof leak on a particularly rainy night (rainy season in Costa Rica means a LOT OF RAIN!!!), but they had it fixed the next day and offered us a free dinner which we took on our last night.

Some upgrades are required for Issimo Suites, which is why I give it a three star - an electronic billing system perhaps; maybe a new roof; additional cleaning staff as they seemed to have a hard time managing with the current staff, and a better menu with better prices at the restaurant (breakfast was the best meal) would help Issimo Suites go a long way. These are really things that need to be looked to by the establishment, and not the staff. I give the staff a 5-star.

  • Stayed: September 2013, traveled as a couple
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Thank pebblesia66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IssimoSuites, General Manager at Issimo Suites Boutique Hotel and Spa, responded to this reviewResponded September 29, 2013

Dear Pebblesia66,
Thank you for your review.
We will consider your suggestions, and make sure the next time you visit us, you'll rate us with a five star!

Thank you again,
Issimo Suites Boutique Hotel Staff

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Reviewed September 20, 2013

Anybody giving this hotel a 5 star is crazy! We showed up the first day, and they didn't speak good english at all. We got to our room and it was 100 degrees. We turned on the A/c and went downstairs for a drink and a massage. We paid for a couples massage, but they said they only have one employee for the spa so we had to do them at different times. While my husband got his massage I sat out on the deck alone. No waiter approached me for another drink, or asked if I needed anything. Once we were both finished with the massages which were done terrible on dirty hairy sheets, we decided to have dinner there so we could get a good nights rest. The food was AWFUL!!! One server that was so slow and didnt speak any english. When we booked the room they said we got 30% off all of the food there. We ordered dessert which came frozen, and he said dessert wasnt part of the discount. I said just take the frozen garbage off the bill, he refused to. We then went to our room and it stunk of raw sewage! It was awful. I called the front desk, and they said, "oh we will be up in a minute to fix it". They left a can of lysol at the door...REALLY??! The penthouse honeymoon suite and they bring lysol? So we called to the front desk again, and said no way were we going to sleep in a room sprayed all over with lysol. They then said they would move us to a different room. We went and looked at the rooms, which were 100 degrees, and a down grade from what we paid for. We said we weren't sleeping in any of the conditions. At that point we had all of our clothes put away, and at least the stinky room was cool. We stayed in that room with promises from the front desk they would take care of it. We ended up cleaning our own toilet, and bathroom trying to find the smell problem. When we proceeded to check out we said the front desk guy said he would take care of us because of the problem. The desk girl acted like she didn't speak great English, and just kept lieing to us saying the manager couldn't help us etc. The refused to do anything about the room chaos, and charged full price for the garbage they provided.When we finally got the number to the hotel manager, the person on the other end said the manager was out with a family emergency. The front desk woman lied straight to our face about talking to manager, and we said we wouldn't come back, and would defiantly let everybody know how awful it is there. She said they don't care! Please don't stay at this hotel..Read my other recommendations for great resorts that will blow you away! This one is over priced, and dumpy!!! Customer service is not their number one priority...in this business it needs to be!

  • Stayed: September 2013, traveled as a couple
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Thank Macylane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IssimoSuites, General Manager at Issimo Suites Boutique Hotel and Spa, responded to this reviewResponded September 29, 2013

Dear Readers,
We are not going to get into a “Dime que te diré” (gossip with negative connotations) with this customer. But there is a thing that all of you should know, specially hotel owners.
The customer wanted a free upgrade, and threaten us to write a bad review on Tripadvisor, if they (a couple) don't get it. We follow the site's guidelines to prevent this from happening (sending customer's info, etc), and still they were allowed to write a bad review.
This is not the first time that this issue happen to us, and we feel completely helpless and defenseless against customer's blackmailing, despite Tripadvisor's blackmail policies.

Thank you,
Issimo Suites Boutique Hotel

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Reviewed September 16, 2013

If you like the small slices of heaven in Costa Rica, then Issimo Suites is the place for you. This get*a*way was a spontaneous decision and we couldn't have been more pleasantly surprised. The resort is absolutely beautiful and belongs nestled on the hill side of Manuel Antonio. The open aired reception area, which leads you a beautiful open dining restaurant, has a fabulous sunset view. The suites are spacious, comfortable, and beautifully decorated to accent the natural settings of this resort. The wildlife and flora available just outside your balcony was amazing. The pool and deck areas are very nice and comfortable, day or night. All our meals were wonderful, so nicely prepared and served with such care. The couples massage was fantastic and an hour massage for only $69 total. A smaller private beach is within a short walk down a beautiful nature path. The far end of the main beach is a longer walk but definitely worth the effort. The staff at Issimo is its most valuable asset. The reception desk personnel assist you in any and every way possible to make your stay the best it can be. We not only look forward to our next vacation to Costa Rica but returning to Issimo Suites.

Room Tip: Stayed in #107, which is actually the least expensive room, and we loved it. The room is spacious, everything we needed, and has a very private balcony.
  • Stayed: September 2013, traveled as a couple
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Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IssimoSuites, General Manager at Issimo Suites Boutique Hotel and Spa, responded to this reviewResponded September 29, 2013
Google Translation

Thank you!!!!!
Issimo Suites Boutique Hotel Staff

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Reviewed September 10, 2013

We stayed in penthouse suite 102. I requested them balcony room before but they gave 102 which doesn't have balcony but very nice views as it's on the top floor-duplex style. We saw beautiful sunset on pacific from our room. The problem was with the shower faucet. Hot and cold water flow was not maintained and if someone else uses water at the same time in hotel, you can hardly get any water and it became annoying so we asked for change in room. Service was very nice and everyone who worked there were very helpful. They gave us room 103 which is in the middle floor and that was with balcony. Water flow was much much better and view was still spectacular. Trees partially blocked view of ocean but I am glad they are not allowed to cut trees and destroy nature for better views. Jacuzzi are good but dont stay at issimo for that coz it's not worth it. Their linens smell bad and we used perfumes all over them to get rid of that smell. We also found scorpion on our wall and when we called they took care of it immediately but that was really scary. We are vegetarians and hotel chef was very nice to make fettuccine with veggies, burrito and quesadilla and all were fantastic. Every morning we had nice breakfast also. You will definitely see Capuchin monkeys visiting and we also saw sloth. There is a small beach 10 min far and it was secluded and nice but there is no transport available from hotel unlike many others in the same area. Beaches in national park are much better in view and you will definitely see more wildlife there. The only reason why I gave 3 stars is because of staff and spectacular views and of corse monkeys.

Room Tip: Don't go for 102 (top floor) unless they promise you proper water flow!
  • Stayed: September 2013, traveled as a couple
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1  Thank shreya s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IssimoSuites, General Manager at Issimo Suites Boutique Hotel and Spa, responded to this reviewResponded September 16, 2013

Dear Shreya s
We are sorry about your disappointment, and that we did not fulfill your expectations.
Water flow is usually not an issue, as we have an electric pump that pushes up the water to the top of the building. We are going to have a deeper look into this matter, to see why you did not get good water flow.
We use a third party laundry service for basically two reasons: first to protect the environment, as we don't have the capacity to treat large amounts of residual waters, and second because they are professional in industrial hotel laundry cleaning. Our linens don't smell, an probably you didn't like the scent of the detergent they use; we spoke with the laundry company, and they told us that one person out of one thousand have this reaction.
We understand the fear of the scorpion, however there is nothing we can do about it. Our hotel is basically located in the jungle, and there is no way that keeps out bugs/critters. What we do is keep our rooms as clean as we can, and constantly check them. We also encourage customers not to feed monkeys, as bugs are part of their diet. We DO NOT use any kind of chemical to control bugs, to not harm the environment.
We sincerely hope that you give us another chance the next time you'll visit our country.

Thank you,
Issimo Suites Boutique Hotel Staff

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Reviewed September 6, 2013

We stayed at Issimo Suites in June of 2013 for our one year anniversary. We were staying for a week but extended our stay for 3 more days because we couldn't bare to leave! We've always traveled all-inclusive and stayed right on the beach so it was definitely a different change of pace for us. The staff was very nice and helpful when asked. They don't pester you at all. This actually took some getting used to after always being waited on hand and foot but we enjoyed it. There were monkeys on our balcony and our room was fabulous. It's in the trees but the views are spectacular. The breakfast is awesome and included. The drinks were NOT very good and absolutely not worth the price considering we found some amazing restaurants and bars throughout the area.

All in all we had a great experience and would go back another time!

  • Stayed: June 2013, traveled as a couple
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1  Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IssimoSuites, General Manager at Issimo Suites Boutique Hotel and Spa, responded to this reviewResponded September 10, 2013

Dear Stephanie B,
Than you for taking some time to write this nice comment!
We are sorry for the drinks, and we are going to have a deeper look into this issue, as we usually serve very good drinks.

Thank you again,
Saludos,
Issimo Suites Boutique Hotel Staff

PS
Next time we'll make sure you get the best drink ever... on the house!

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