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“ABSOLUTELY WONDERFUL!” 5 of 5 stars
Review of Shana Hotel, Residence & Spa

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Shana Hotel, Residence & Spa
Leesburg, Virginia
Level Contributor
8 reviews
“ABSOLUTELY WONDERFUL!”
5 of 5 stars Reviewed September 10, 2013

We really enjoyed this place. It was clean. The staff was VERY friendly and helpful. The management is OUTSTANDING!!!
We especially want to mention Paula, who greeted us and treated us as though we were guests in her home.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GiGi1969_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana-Management, Leiter Öffentlichkeitsarbeit at Shana Hotel, Residence & Spa, responded to this review, May 20, 2015
Dear GiGi1969_19,

thanks so much for your review.

We are pleased to hear that you enjoyed staying in Shana and liked the service we offered.

If you are planning on coming again, please let us know so we can offer you a 20% discount for your next stay.

Greetings from Shana Hotel & Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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727 reviews from our community

Traveler rating
    472
    141
    70
    26
    18
See reviews for
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13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Paris, France
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 8, 2013

Airy, comfortable rooms with a sleak design, great views, nice pool, 5 star service at reasonable price. You can spot birds, monkeys, sloths right from your balcony... We went on a canopy tour and were given a late check-out to shower and change, and could use the pool all afternoon.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Canijo25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana-Management, Leiter Öffentlichkeitsarbeit at Shana Hotel, Residence & Spa, responded to this review, May 20, 2015
Dear Canijo25,

thanks for your review.

We are happy that you spent a nice vacation in Shana and were able to see the wildlife from the balcony.

If you are planning on coming again, we would like to offer you a 20% discount for your next stay.

Greetings from Shana Hotel & Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puerto Viejo, Costa Rica
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 30, 2013

Living in Costa Rica, I am so used to rooms that tend to lean on the rustic side. Living here for a while, it can all look at bit predictable.

Our room at Shana was not. It was very spacious and felt a tad luxurious. We were very well attended and the breakfast over looking the ocean is amazing. The restaurant lounge was very spacious and tranquil.

Only thing I wish was better was wifi connection in room. Living here, I know getting a North American standard of Wifi is next to impossible.. so you accept whatever you get.

Room Tip: Try and get a room on higher floor for the Ocean Views
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank colinsito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana-Management, Leiter Öffentlichkeitsarbeit at Shana Hotel, Residence & Spa, responded to this review, May 20, 2015
Dear colinsito,

thanks for the review.
We are happy that you liked the white decor in our rooms and enjoyed breakfast with that fantastic view.

We just want to let you know that we improved the Wifi on the whole property.
So we would like to see you again in Shana, that's why we want to offer you a 20% discount on your next stay.

Greetings from Shana Hotel & Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
4 of 5 stars Reviewed July 23, 2013

The service when we came were nice but the breakfast staff were :( i ordered a second hot chocolate and i couldnt drink it becuase it was too hot. Then the next day i ordered just one hot chocolate but they served it in a smaller cup. It embarrassed me when i recieved it without a smile too (same staff). But the rooms are clean the facial soap was AWESOME so was the conditioner. The terrace was also clean and the sight was pretty with the cute sloths. The hotel's pool was dirty and the chemicals were too strong and it hurt my eyes when i opened them too. The jacuzzi was warm not hot. Overall the hotel was okay.

  • Stayed July 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank TheMarcyBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
globewalker4
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 23, 2013 via mobile

Location was superb! Luckily we were able to stay there for five nights.

Breakfast was yummy! We had warm (seemed made that same morning!) bread, fruits and Costa Rican style main meal. For drinks, we had pineapple or orange juice and coffee. Our view during breakfast was fantastic! We could do bird-watching, watch the ocean and say hi to the iguana down below.

The staff was very nice and helpful.

We appreciated having the option of walking 10 minutes to a public beach that was very secluded, could practically be considered a private beach! We were delighted to be greeted (at some point up to 6!) by white-faced monkies on our walk to the beach in the morning!

We could also do a 25-minute hike from our hotel to the more known public beach that led to the Manuel Antonio Park. We didn't need to drive to the park by walking along this beach.

The pool was tastefully done and I had a good time swimming in it!

Our room was so very spacious with a balcony overlooking a gorgeous view of the forest! On our last day we were treated to a delightful view of squirrel monkies actively playing on the trees right across from our balcony!

We also had a TV and a mini-refrigerator. The wi-fi / internet in our room worked without a hitch. The bathroom was huge! We had so much counterspace to put our toiletries! What a treat!

My only problem was the king-sized bed. It was not very comfortable and hurt my back so I opted to sleep on the extra bed we had in our room.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank globewalker4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana-Management, Leiter Öffentlichkeitsarbeit at Shana Hotel, Residence & Spa, responded to this review, May 20, 2015
Dear globewalker4,

thanks for the review from the whole Shana Team.

We are happy that you had a nice stay in one of our rooms and enjoyed the breakfast every morning.

If you are planning on coming again, please let us know so we can offer you a 20% discount for your next stay.

Greetings from Shana Hotel & Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KlamathFalls, OR
Level Contributor
125 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed May 1, 2013

This is the top of the top. It is as close to perfection as is possible.
Then entire property including outside and inside of the rooms is white. Doesn't quite fit with the surrounding jungle.
A quick walk to the beach.
It's pretty expensive, but if you can afford it it's worth it.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jsdive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shana-Management, Leiter Öffentlichkeitsarbeit at Shana Hotel, Residence & Spa, responded to this review, May 20, 2015
Dear jsdive,

thanks for your review from the Shana Team.
We are glad that you had a nice vacation at Shana .

If you are planning on coming back, please let us know so we can offer you a 20% discount for your next stay with us.

Greetings from Shana Hotel & Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 28, 2013

While everyone at the Shana was very nice during our stay, we had some serious issues with the accommodations:
- When we arrived my wife and I were put in a dank room on the ground level with a rock hard mattress, 2 floors separate from the room with our kids. While the decor was pleasant in a modern, stark-white hospital sort of way, the white area rug was badly stained, giving the whole room a dirty feel. On our request we were moved to another room on the third level, which also had a rock hard mattress, this one with shot springs on one side that creaked and listed badly. But we were finally next to our kids so we let it be. More about the bed later.
- The breakfast included with our package was the exact same EVERY MORNING - fruit, bread and eggs, with an option for rice and beans. This got old very quickly.
- On the last day my wife discovered bed bugs on our mattress (we include photos) When we alerted management, they said it was ants and suggested it was our fault because we brought food into the room (the one day we did that we kept the food in the mini-fridge). I really resent that tactic on their part. While I tried to give them the chance to make good on such an unpleasant stay, they refused, saying we had stayed all the nights (Such reasoning is bewildering, since we didn't have an option to move anywhere else, and I am sure they would not have refunded our money if we did).

On the plus side, it is a lovely setting, the pool was nice (though over-chlorinated), and a lovely public beach was a 10 minute walk away. Again, the staff was also super-freindly (save for the manager, with whom we only exchanged emails). But it was not worth the considerable expense, especially considering the management did not want to make good on the fact that they had bed bugs. I reiterate, this is not a luxury accommodation, as it is billed.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
7 Thank sheridan1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shana Hotel, Residence & Spa

Property: Shana Hotel, Residence & Spa
Address: Carretera Punta Quepos, Manuel Antonio National Park 60601, Costa Rica (Formerly Shana Hotel & Spa)
Phone Number:
Location: Costa Rica > Province of Puntarenas > Manuel Antonio National Park
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Manuel Antonio National Park
#8 Spa Hotel in Manuel Antonio National Park
#9 On the Beach Hotel in Manuel Antonio National Park
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shana Hotel, Residence & Spa 4.5*
Number of rooms: 47
Official Description (provided by the hotel):
Shana Hotel is the world’s leading brand in exclusive lifestyle boutique hotels. Embracing the culture, beauty, purity and perfection of its natural environment. Shana Hotel in Manuel Antonio, guarantees guests a unique and exclusive travel experience. Complimented by distinguished design, organic local cuisine, ecological adventures and exceptional hotel amenities, this new hotel in Costa Rica is among of the most exclusive and prestigious lifestyle hotels in the world. With that premise in mind, the Shana Hotel provides visitors a fabulous selection of 27 rooms, all with exceptional garden and ocean views. Choose from Superior or Deluxe Rooms, Junior Suites or pamper yourself in the Souss "Spa Lifestyle Suite," a 3 bedroom luxury unit with its own private infinity pool and full kitchen facilities! Book today to start enjoying your dream Costa Rica vacation getaway! ... more   less 
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Also Known As:
Shana Hotel, Residence & Spa Costa Rica/Manuel Antonio National Park

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