This was the 3rd place we visited on our honeymoon. I will start off by saying the views were amazing.
That said. We started off to a very poor day. We arrived and did not have WiFi in the room as advertised by the front desk. I called about 3 times informing the front desk that it wasn't working and got 3 different answers for what was wrong and assurances it would be fixed right away. It did not work the entire stay. Well, except for one evening when it worked for about 2 hours randomly.
We had a small run in with a very large spider, which the staff handled very well. This was pretty unnerving on the first day, but I looked forward to the expensive romantic dinner I purchased from our honeymoon registry. The dinner was planned in Contempo, this little pool area with a bar. We had to go to the front desk to have someone show us where it was, because it's down a little stairwell that says "Do Not Enter". Which, in the dark, after running into that spider was not fun, but I still had hopes for a nice romantic dinner.
The dinner was awful. The table was set with plastic plates and silverware with plastic handles. A disco ball was going with lasers shining in our face the whole dinner. The staff was friendly, but occasionally sang to the songs that were playing. Which was not very romantic...
The dinner wasn't well explained. I had paid $250 for it beforehand and we were provided a menu with prices on it. After some prodding, we were told our limit for menu. The appetizer we had was calamari, which was awful, but at this point, I was in a pretty bad mood and just wanted to drink and forget the day. Our dinners were okay, but not what I would've paid $250 dollars for. We were given a dessert menu and we had a nice dessert, but when we tried to leave, a suprise cake was brought out. This was a nice gesture and the little bit of cake I had was good, but I wish someone would've mentioned that surprise before I ordered a dessert.
The breakfasts were also poorly explained as well. We were provided a menu for breakfast with prices on it the first day, and told after we ate that the breakfasts were covered. The eggs were extremely runny as well. We stuck to scrambled eggs the rest of the stay.
The bat bar was cool and the drinks were well made, but service was pretty slow. In general, the entire stay seemed like they could use a couple more staff members to attend to everyone, as most of of my experiences with the staff resulted in long waits or repeated calls.
The pool was really nice and had great views. The bar service was good, but when trying to leave, it would take quite a while for the bartender to get your check. We charged everything to the room anyways, but were tracked down one morning after not signing the check. I'd recommend having the ability to print the checks at the pool bar to expedite the process, as it appeared the bartender would go all the way to the front desk for the check.
I tried to change dollars to colones at the front desk, which the other hotels we stayed at were happy to do, but this one told me they had no change when I asked. This wasn't a big deal, but just another small thing that showed poor service.
One trip to the pool, there were no towels on the pool chairs. We went to the front desk to ask for towels and the receptionist told us they should be there, when we explained they weren't and there was no one at the pool bar, he told me "he would make an exception". This was another hit against service and just struck me as odd.
We had a bottle of wine given to us our honeymoon registry as well and when I tried to open it one night after a long night, we found we did not have a wine key in the room. When I called the front desk to ask for a wine key, they put me on hold and transferred me to the bat bar. The bartender told me it might be a while because he had people in the bar. This struck me as odd, as all I wanted was a wine key sent to my room. After about 15-20 minutes, the bartender showed up to open the bottle himself. Which was a nice gesture, but every other hotel we stayed at just had a wine key in the room if there was wine there for us.
I don't want to knock this place too much, but we had a poor experience. The room was nice and the view off the balcony was nice. But, overall we had a much better experience at the other hotels we stayed in while in Costa Rica.
- Official Description (provided by the hotel):
- This 5 star ocean-view hotel is located only 2 kilometers from the biologically diverse Manuel Antonio National Park in Costa Rica. Complete with roof-top sky lounge featuring 360 degree views and a genuine Cave Bar hidden inside the heart of the hotel, La Mansion Inn is truly unique. Over time, national and international celebrities have stayed at La Mansion Inn, and we look forward to welcome you to our "one of a kind" and super-friendly Inn ... more less
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- Also Known As:
- La Mansion Hotel Manuel Antonio National Park
- Hotel La Mansion
- La Mansion Inn Costa Rica/Manuel Antonio