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“Si Como maybe”
Review of Hotel Si Como No

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Hotel Si Como No
Certificate of Excellence
GreenLeadersGold level
London, United Kingdom
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Si Como maybe”
Reviewed March 2, 2014

This hotel has stunning imaginative architecture in the range of buildings perched along a cliff with beautiful grounds that are set on several different levels. The views of the ocean from the two large windows in our room was wonderful, the room itself spacious and comfortable, with a mini bar, coffee maker and sink along with a terrace with two sun loungers. The complex was nicely quiet apart from, of course, around the children's pool and it's adjacent café. The adults swimming pool was a good size, depth and temperature. 'Happy hour' at the adult poolside bar proved very attractive and the noise of drunken guests was on one night quiet disturbing. However, alongside these good points, it felt like something was wrong; the staff were not very attentive or friendly, there didn't seem to be a captain steering the hotel and it seemed as though guest satisfaction was not a factor. The food in the café for breakfast and lunch was disappointing; it was not varied or well cooked and I also thought that the prices (for lunch) were too high = not very good value. There is stiff competition in Manual Antonio for good places to eat and the hotel's café and the adjoining restaurant did not seem to be taking part. We had wonderful meals elsewhere.

  • Stayed February 2014, traveled as a couple
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Helpful?
1 Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DQSCN, General Manager at Hotel Si Como No, responded to this review, March 8, 2014
Dear DW13_13:

Thank you for taking the time to share your review of our resort. We always pride ourselves on the fact our brand is consistently recognised for “exceptional” service and “friendly atmosphere” that we are dedicated to deliver, year after year, with our best efforts in maintaining our boutique brand of genuine Costa Rican hospitality. We therefore took very seriously your concerns and immediately shared your review with our managers and appropriate staff to try and understand why the chemistry did not happen in your particular case.

Sincerely,
Jim Damalas
General Manager/ "Captain"
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Traveler tips help you choose the right room.   Room tips (311)
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Beverly Hills
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 26, 2014

We had a fantastic time at Si Como No Resort. My kids (ages 8 & 5) loved the pool and the water slide. The pool-side restaurant, Rico Tico, served yummy food and the service was great. The resort organized several tours for us which were all fantastic! Overall, we had a great time, highly recommend it, and will try to come back again someday.

  • Stayed February 2014, traveled with family
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Helpful?
1 Thank ACBeverlyHills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DQSCN, Manager at Hotel Si Como No, responded to this review, March 8, 2014
Dear ACBeverlyHills:

It is very rewarding that your family will cherish their vacation that we were a part of! Our particular family oriented activities, such as the Manuel Antonio Nature Park Night Walk, and especially your pleasure of the Santa Juana Rural Mountain Adventure are the best way we feel is a great way to enjoy discovering the Magic of Nature with our talented Nature Interpreters along with their village community! We feel our tours are designed to add another good value to the resort facilities, including our family pool and Rico Tico Bar & Grill that you seemed to enjoy with the kids. We look forward to your next visit and hopefully you will be able to visit our other Greentique Hotels in the Cloud Forest of San Ramon at Villa Blanca or the Rain Forest near Corcovado National Park at Aguila de Osa Inn.

Best regards
Dennys Quiros
Operations Manager
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Poole, United Kingdom
Level Contributor
179 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed February 25, 2014

Si Como No initially suffered from our coming directly from the absolutely superb Hotel Nayara in Arenal and the over-the-top reaction of the receptionist who not only emptied our minibar (reasonable) but also took away our umbrellas (petty) because I would not sign a blank and fully authorised credit card voucher upon check-in. This requirement is unique in my experience of nearly 100 countries and almost 1000 hotels. Si Como No must have had some very bad experiences. I made a suggestion of how this concern could be managed better.
As the initial impression wore-off we really warmed to the hotel. OK its age (20 years) shows a bit and there is need for some refurbishment, but the hotel is charming and the views and wild-live are fantastic. Apart from the first receptionist all the staff were extremely accomodating and pleasant ( the concierge resolved the umbrella problem). We enjoyed the Claro Que seafood grill - excellent food and really good service - and the breakfast restaurant was great.
The adult pool was great.

Room Tip: Stay in a deluxe room for the views and facilities.
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  • Stayed January 2014, traveled as a couple
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Helpful?
Thank Glyn12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DQSCN, General Manager at Hotel Si Como No, responded to this review, February 27, 2014
Dear Glyn12:

Glad I was sitting down when I read your otherwise positive review, but let me begin by apologizing for the miscommunication at the Front Desk. After we immediately read your review, we realized that this policy, that had been made for a very particular circumstance with some tour groups, was obviously mis-applied by our
receptionist. However since normally we receive a credit card voucher, this was the unfortunate result that has been rectified. They are now very clear that this policy, that was to apply to specific criteria, does not apply to our standard guest check-in policies and we want to assure you the message went out the moment we read your review. We appreciate that you still ended up loving the hotel and we were able to help you overcome this unfortunate error on our part.

Sincerely,

Jim Damalas
General Manager/Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 24, 2014

The location was perfect to be in walking distance to the park. It was amazing to be awakened each morning by the sound of howler monkeys making their way down the hillside towards the beach. The service by the staff was attentive and knowledgeable and they were additionally very helpful in recommending tours both with companies or private tours.
The food for both breakfast (delicious!) and dinner at the restaurant were wonderful. It is also located within walking distance of other restaurants such as El Avion. Their compassion and attitude towards all the wildlife, (including the sweet iguana who sat poolside each day) was so refreshing.
Highly recommend this hotel for a fun romantic getaway.

  • Stayed March 2013, traveled as a couple
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Helpful?
1 Thank hferguson66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DQSCN, Manager at Hotel Si Como No, responded to this review, February 27, 2014
Dear hferguson66:

We appreciate you taking the time to leave us this gracious review, especially about our friendly & helpful staff and conservation efforts which helps create the “pura vida “ vibe that we feel sets us apart to further enhance our guest experiences. Hopefully you will be able to experience again the hospitality of Si Como No and consider including our sister properties of Villa Blanca Cloud Forest Hotel and Aguila de Osa Inn.

Best regards,

Dennys Quiros
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mind's Eye
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 23, 2014 via mobile

While this hotel had good views of the rain forest and Pacific, the hotel itself is not that great for the money. The breakfast and the lunch that we tried at the hotel were average at best. The breakfast is really substandard compared to other hotels at this price range where we stayed in Costa Rica. We also had a strange incident where the maid cleaned our room early in the morning when we were still there. The level of service from the staff was definitely subpar compared to other hotels.

Stayed February 2014, traveled with friends
Helpful?
Thank romney1138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DQSCN, Manager at Hotel Si Como No, responded to this review, February 27, 2014
Dear Romney1138:

After reading so many great reviews and hotel guest surveys every week, complimenting both our restaurants and our friendly staff, we are sorry we were not able to meet your personal expectations and regret you did not advise management of any concerns you had in order to make our best effort to make your stay more enjoyable. Please note that we always respect and value all of our guests comments and recommendations, including the ones that pour out of the ordinary, and always learn from every review or comments to do our best to continue to improve the guest experience and value.
Regards,

Dennys Quiros
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Kingstown, Rhode Island
Level Contributor
147 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 20, 2014

We had great experiences with this hotel, beginning with our reservations - Karla was fantastic in helping us making our reservations and arranging transport (everything went smoothly with no problems - 3 hotels and 3 transports). Hilda the concierge was a tremendous help in answering all of our local questions and arranging our tours. We booked several tours with her and they were all enjoyable and must dos - Canopy Safari, Santa Juana Tour and Manuel Antonio. The restaurant staff was friendly and very attentive. The hotel was beautiful, separate buildings with limited rooms tucked into the beautiful grounds. We enjoyed walking around taking photos of the beautiful flowers on the hotel grounds. The views from the reception area and the rooms is amazing. The rooms are very clean and very spacious. The hotel is within walking distance to several restaurants and they have a free shuttle to Manuel Antonio beach. We had a great stay!

  • Stayed January 2014, traveled as a couple
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Helpful?
1 Thank DebTraveler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DQSCN, General Manager at Hotel Si Como No, responded to this review, February 27, 2014
Dear DebTraveller57:

Thank you very much for your review and as you mentioned, the whole idea of Greentique Hotel is just not to sell a hotel room but to provide an “Exceptional Costa Rica Experience” from the moment you pick up the phone and talk to our reservation staff to your arrival, rooms & all the array of tour adventures, resort atmosphere, and hospitality with the backdrop of the Pacific Ocean. Your tour of the Santa Juana Rural Mountain Adventure has become the best reviewed we've ever recommended!! We hope on your next visit you will be able to visit our other Greentique properties and again “Travel well, Travel right” with us.

Best regards,

Jim Damalas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gabriola Island, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 17, 2014

We stayed at Si Como No for 5 nights and enjoyed every minute. The grounds and buildings were beautifully maintained, and the breakfasts had lots of variety and were delicious. We went on the Santa Juana day tour and had a fantastic time -- we learned a lot and saw some incredible countryside. We also really enjoyed the monkeys, toucans, insects and other critters living on the grounds. The night tour should be on everyone's to do list! It was very informative, and it was exciting to see the jungle come alive at night. Oh, and bonus we were upgraded from a standard room to a superior room! It pays to book early.

  • Stayed January 2014, traveled with family
    • Value
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Helpful?
1 Thank conservenature
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DQSCN, General Manager at Hotel Si Como No, responded to this review, February 19, 2014
Dear conservenature:

Thank you very much for your positive review and we are glad that you took advantage of some of the tours that the hotel offers. The Santa Juana Rural Mountain Adventure has become our highest rated tour whose revenue helps to support employment within the village community and also to underweight conservations programs supported by Global Giving. We appreciate your endorsement of the conservation efforts,including our Nature Exhibits and guided tours within the adjacent Wildlife Refuge of our Manuel Antonio Nature Park. We hope on your next visit you will be able to enjoy more nature and community oriented tours that other Greentique properties offer in the Cloud Forest of San Ramon de Alajuela and in the Rain Forest of Corcovado National Park and Canos Island.

Best regards,

Jim Damalas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Si Como No

Property: Hotel Si Como No
Address: Manuel Antonio Beach, Manuel Antonio National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Manuel Antonio National Park
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Manuel Antonio National Park
#5 Green Hotel in Manuel Antonio National Park
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Si Como No 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
Si Como No Resort & Wildlife Refuge is a central-Pacific coast resort in the jungle-covered hills just above Manuel Antonio National Park. It’s barefoot luxury with a pura vida vibe, perfect for families and couples who love the beach, tropical adventures, spa, pools, superb dining and four-star accommodations. This award-winning eco-design nature resort & spa offers its guest its own signature version of "barefoot luxury." Panoramic views are yours to enjoy from beautiful balconies looking down from the most idyllic hilltop in the area. Enjoy nearby beaches, Manuel Antonio National Park and the hotel’s private Wildlife Refuge and Butterfly Atrium, adjacent to the property. Renown for warm, friendly service, guests can choose from two excellent restaurants, guided nature and adventure tours plus shopping, fabulous nightlife and our own private cinema. And for Costa Rica weddings and honeymoons, this is where life memories are made, one tropical sunset at a time. ... more   less 
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Also Known As:
Si Como No Hotel
Si Como No Costa Rica
Hotel Si Como No Costa Rica/Manuel Antonio National Park

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