Though nicely decorated, it didn't take long to find out that The Place was all style and no substance. We had to seek out a front desk person upon our arrival, and when offered a chance to move from a standard room (which was right by the road) to a bungalow, we took it; for an extra $50, even though their website listed the bungalow as costing only $30 more.
The Place is not within walking distance to town, which was irrelevant since most restaurants there closed at 5:00 during the off-season when we were there. That wouldn't have been a big deal, except The Place restaurant was also closed; a fact not mentioned at our booking.
And speaking of our booking, while paying the extra money for a bungalow, we were informed that they had no room, of any kind, for us the following night. Oops. Someone there had screwed up the reservation.
I don't think we ever even received an apology for that. Just told that the owners had been called. Not sure what the owners would do from Switzerland, but pretty sure that their proximity to the problem was indication of their concern for our well-being.
I believe it was while my husband was outside our bungalow trying to fix the hot water heater, that I went ahead and contacted the lodge at our next destination (Lagarta Lodge, in Nosara, AWESOME!) and they got us in a day early. A one-night stay in Mal Pais is a drag given the long, dirt road drive to get there.
We never did get hot water, but we did get some bright red ants.
If the owners care about The Place, it doesn't show. A good start toward care would be getting the staff off the bong long enough to review a training manual. The Place is looking a lot like pseudo-hippie-hipster-poserland right now.
- Official Description (provided by the hotel):
- Hotel The Place is within short walking distance to the main beach Playa Carmen,in close proximity to the center of town with easy access to shops,restaurants and banks. The hotel features standard rooms, bungalows and a vacation home. A beautiful free form pool with waterfall invites our guest for a swimm.You can enjoy breakfast in our lounge in the morning or, starting april 2012, prepare your own meal in our open Rancho kitchen.We gladly organize tours and transfers leaving from the Hotel.The Place is an ideal establishment to relax and feel at home for couples, families and smaller groups. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity and Hotels.com so you can book your Hotel The Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Surf The Place Hotel
- Hotel The Place Costa Rica/Mal Pais