The place has had several bad reviews and it all comes down to the inhospitable owner. We spent 8 days here and enjoyed the hotel. We met great people and the manager, Candace, was awesome. At the end of the week stay, we accidentally broke a lamp by accident. When we reported it to the manager, she called the owner who was very short, rude, and unwilling to listen. She ended up charging us $80 for the lamp, stating that the cost + the time it would take her to replace it warranted the price. After further discussion she tried to claim that the price for the lamp is justified since she gave us a deal on our weeklong stay. Needless to say, business lost! We will not be recommending this place to friends.
However THE PLACE NEXT DOOR is HALF the price with nice facilities and rooms with complete walls. Did we mention that the walls of our bungalow were not sealed properly and we had crabs sneaking into our room in the middle of the night.The hotel's solution was to give us a few extra towels to stuff all the cracks!!! The manager said that it was common for them to get everywhere but no one in the hotel next door had crabs in their room =)
- Official Description (provided by the hotel):
- We are a charming boutique hotel located in Mal Pais/Santa Teresa, the premier surf destination in Costa Rica. Our hotel is secluded enough to maintain serenity yet conveniently situated within walking distance of the main beach of Playa Carmen along with numerous restaurants, shops and nightlife attractions. The Place features tastefully furnished bungalows, standard rooms and a private villa. Our pool adorned with a waterfall combined with our bar area offers our guests a serene and private environment to kick back an relax. Our multilingual staff will gladly assist you by arranging day trips and other activities in the area at your request. All our prices include breakfast, for special packages and surf retreats please contact us. ... more less
- Reservation Options:
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- Also Known As:
- Surf The Place Hotel
- Hotel The Place Costa Rica/Mal Pais