The place has had several bad reviews and it all comes down to the inhospitable owner. We spent 8 days here and enjoyed the hotel. We met great people and the manager, Candace, was awesome. At the end of the week stay, we accidentally broke a lamp by accident. When we reported it to the manager, she called the owner who was very short, rude, and unwilling to listen. She ended up charging us $80 for the lamp, stating that the cost + the time it would take her to replace it warranted the price. After further discussion she tried to claim that the price for the lamp is justified since she gave us a deal on our weeklong stay. Needless to say, business lost! We will not be recommending this place to friends.
However THE PLACE NEXT DOOR is HALF the price with nice facilities and rooms with complete walls. Did we mention that the walls of our bungalow were not sealed properly and we had crabs sneaking into our room in the middle of the night.The hotel's solution was to give us a few extra towels to stuff all the cracks!!! The manager said that it was common for them to get everywhere but no one in the hotel next door had crabs in their room =)
- Official Description (provided by the hotel):
- Hotel The Place is within short walking distance to the main beach Playa Carmen,in close proximity to the center of town with easy access to shops,restaurants and banks. The hotel features standard rooms, bungalows and a vacation home. A beautiful free form pool with waterfall invites our guest for a swimm.You can enjoy breakfast in our lounge in the morning or, starting april 2012, prepare your own meal in our open Rancho kitchen.We gladly organize tours and transfers leaving from the Hotel.The Place is an ideal establishment to relax and feel at home for couples, families and smaller groups. ... more less
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- Also Known As:
- Surf The Place Hotel
- Hotel The Place Costa Rica/Mal Pais