Moana Lodge was a spectacular experience, and a highlight, for both my wife and I during our 2 week stay in Costa Rica from March 21 to the 24th, 2014. We had previously stayed in hotels in Quepos and Jaco, which were both comfortable and pleasant, but nothing close to Moana Lodge.
It takes 30 minutes driving over a semi-bumpy unpaved/paved road from Montezuma to get to Moana Lodge. After driving up their driveway, we walked up to the office and were greeted by the hotel manager Bruno, and his assistant Marianno. Bruno and Marianno were both absolutely exceptional in their customer service; they were always accessible, polite, informative, and genuinely interested assisting and talking to their patrons. Bruno assisted us in planning our Zipline tour (also amazing), recommending the beautiful walk along the beach to Santa Teresa, and promptly helping us with any requests we had. Also, Bruno and Marianno do double duty and work up in the restaurant in the evening; nice to see passionate, hardworking, dedicated young men providing fantastic Customer Service.
The property is beautiful: it sits on the side of a mountain facing the ocean, which makes the experience watching the sunset from the restaurants patio, exceptionally beautiful and romantic. The grounds were clean and well kept. The pool area was very well taken care of. During our last night in Costa Rica, we stayed in a "highly rated" chain hotel in San Jose, the pool was atrocious, leaves and algea everywhere, really gross. Moana Loadge's pool clean, no leaves, pristine. It just shows the amount of care and respect the staff has for their workplace. Also, cool to see an honesty bar next to the pool and hammock beds (so comfortable and relaxing).
The rooms were beautiful, comfortable, and had everything we needed: air conditioner, safe, stocked fridge, blow dryer, and the BEST bathroom/shower of any place we had stayed. It was so nice to have a real shower with nice hot water. My wife and I slept amazingly well in the rooms, with no disturbances from our neighbours or the outside. Anything we needed, the staff was quick to action. Just wonderful service.
Lastly, the restaurant: The Papaya Lounge. We are going to write a separate review strictly for the restaurant, but. I have to mention it here. It's true that there are roughly 80 steps to get to the restaurant, so if your lazy, lack the desire to exercise, or have health issues, this may be a tedious experience; but if you are willing to take the minute and a half walk to the restaurant, you will treated to a fantastic dining experience: the food, the view, the service, the dining area, the music, and the drinks, all excellent and delivered with care and attention. Every morning we were treated to a delicious breakfast which came included with our stay. Great way to start the day!
Moana Lodge is about a 10/15 minute drive from Santa Teresa, so it's a bit of a walk along a dusty road. We suggest using a taxi or renting Atv's if you need to get around; especially since you probably will end up drinking some Imperial beers while you are out and about.
Again, without bias, Moana Lodge is a true treasure in Costa Rica/southern Nicoya Penninsula. Without a doubt, we will make sure to return to Moana Lodge; quite a compliment since Costa Rica has so many other tourist destinations.
Again, thank you to all those involved in maintaining the hotels integrity and leaving us with such fond memories of Mal Pais. Keep up the fantastic work!
- Official Description (provided by the hotel):
- Hotel Moana is a small luxurious ocean view hotel nestled amongst a rich backdrop of wildlife and jungle. Inspired by Africa for its choice of décor, the beautiful rooms offer tranquility and comfort to all of our guests. Enjoy being served breakfast while you gaze out over the Pacific Ocean. Later hang out at the wonderful pool area and fall asleep on a suspended day bed while the waves crash in the background, paradise awaits! ... more less
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- Also Known As:
- Moana Hotel Mal Pais
- Hotel Moana Costa Rica/Mal Pais