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“First time in Costa Rica”

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Copacabana Hotel & Suites
Ranked #19 of 41 Hotels in Jaco
Fairfield, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“First time in Costa Rica”
Reviewed July 13, 2013

My husband and I stayed at the Copacabana Hotel & Suites at the end of June 2013. This was the best vacation we have been on in quite some time. The entire staff welcomed us with open arms and treated us like family. We had awesome food, wine and drinks every day. John, Katia, Rachel, Louis, Santos, Kekie, the chiefs...were some of the nicest people we met in a long time.
We would highly recommend this hotel to anyone. The pools were fantastic and you had a choice of two as well as the beautiful ocean outside your room.
We give this hotel a 10!

Thank you again to our dear friends at the Copacabana. See you soon!
Jan & Bob Ct USA

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Las Cruces, New Mexico
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 4, 2013

We spent three nights recently, and had a wonderful relaxing time. The staff was wonderful, all of them, so we won't name them, and eager to take care of anything you ask. The guest staying here are also friendly and fun to be around. The menu has lots of selections, and the food was excellent; we ate out at two hotel/casino restaurants, and wish we had ate all our meals at the Copa. The beach access is very good, and it's a close walk to shopping and nightlife, although the nightlife was limited this time of year. The only negative comments we can think of is the hot tub was never hot, and hot water in the rooms was sporadic. Other than that, a great place to stay while in Jaco!

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
1 Thank RickSky88046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 17, 2013

We had excellent service from the entire staff during our 6 night stay. Katia was very gracious. We will be back. It was nice playing guitar with the band too. The kitchen prepared absolutely delicious meals. Perhaps the highlight of the hotel.

Atlanta GA USA

Room Tip: The suites are a better buy....not necessarily all inclusive rates, however,.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank wdhooton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima, Peru
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 13, 2013

I love it there! First of all the location is right on the beach so is perfect, the food is delicious, the party is really cool and I have no complains about the service. I had and awesome experience at Copa, totally recommend it!!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
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Helpful?
2 Thank LuciaFC2311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 11, 2013

What a great place, my wife and i had a great time, we stayed in The pasión suite a nice room. We took The all inclusive and let me say that the food is amazing , we party like crazy, met many people. A perfect location and the staff is amazing this people make you feel at home!

  • Stayed April 2013
    • Value
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    • Service
Helpful?
1 Thank Mattcossello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 9, 2013

Called and was quoted a price of $79 for a two-bed room. Arrived and we were shown a windowless prison cell with 2 cots. They told us could upgrade to a 2 queen suite for an additional $56. Since my buddy recently had a titanium rod placed in his leg and we had lugged all of our luggage in, we reluctantly agreed. In the 5 minutes it took to show us the prison cells, two prostitutes had miraculously appeared and sat on a bench next to the reception desk. We were propositioned and declined. We were then shown the "suite" and were told it wouldn't be ready for a while because they had to put in the second queen bed. 1 hour later our "suite' was ready, with the second queen bed placed right in the kitchen. The hotel had 6 rooms, maybe less, occupied. There were 4 cars in the lot, and two may have been employees' cars. Monday was advertised as 70's Disco night, but obviously there were no guests to participate. "Stayin Alive" by gouging customers was the only disco going on. Next morning we went down for breakfast, and it was nice. Upon checkout, they informed us breakfast was not included and was an additional $40. I have stayed in 20 hotels in Costa Rica, from family run to the Wyndam, and breakfast is always included. I had dinner at the #1 rated Falls Restaurant in Manuel Antonio, and the bill was less than $40. The only saving grace to this disgrace was its location. Beachfront and secluded, right off the main strip.

  • Stayed May 2013, traveled with friends
    • Value
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Helpful?
3 Thank Vincent26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn K, Guest Relations Manager at Copacabana Hotel & Suites, responded to this review, June 3, 2013
As hoteliers, we often recognize that consumers can and will write anything on this site, regardless of the effect. It also seems that having correct facts is not important. We would like to thank this reviewer for his post; however, we would like to address his subject raised. First, our hotel is located on the beach. Our 1-bedroom suites with balcony are oceanfront and we also have hotel rooms. Our rooms are not windowless prison cells as this reviewer claim. We do not have any cots in our hotel. We have normal beds with box springs. In the twelve years we have been involved there has not been a bench at the reception area as alleged.
This reviewer upgraded to a One Bedroom suite with a Queen Bed but wanted 2 Queen beds instead; there was not enough room in the bedroom for another queen-sized bed so it had to be set up in the kitchen area that the reviewer approved.
Our prices do not include breakfast, unless one purchases the all-inclusive package. At breakfast, they were given a menu with prices. They ordered 3 breakfasts and freshly squeezed orange juice, their receipt before taxes and tip was 11,500 colonies or $23.00 US dollars, not $40.00 as alleged.
Each of our room types with pictures is on the Internet. This guest used the Internet to make his inquiry to book the hotel room and would have seen the rooms he booked.
A staff member from our Head Office in Toronto/Canada was at the hotel at the time they checked in and do not remember any ladies walking in off the street and propositioning them. Another made up story.
We always want our guests to have a great experience and for that reason we go out of our way to please our guests and to take care of any issues they may have, but when guests lie and make up stories in an attempt to get something for nothing, we cannot help them. This site calls it blackmail. This customer wanted us to apologize for charging them for a breakfast they ordered from a regularly priced menu that they enjoyed. We do not believe we should apologize for charging our regular prices for a breakfast and because of that, they are now posting a bad review.
We are sorry this reviewer did not enjoy his stay and hope to welcome him back someday in the future.

Regards,

Copacabana Hotel and Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 7, 2013 via mobile

We always go to the Copacabana and we always have a great time!
Food is delicious and the staff is super friendly and helpful with us!
Live music Saturday nights with coco and valery from Argentina are amazing!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravisUT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Copacabana Hotel & Suites

Property: Copacabana Hotel & Suites
Address: From Banco de Costa Rica 200m South 100m West, Jaco 61101, Costa Rica
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Jaco
#11 On the Beach Hotel in Jaco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Copacabana Hotel & Suites 3*
Number of rooms: 48
Official Description (provided by the hotel):
The Copacabana Hotel is the only Adult, Clothing Optional, Beach Front Resort in Costa Rica the area. Is nestled in the famous town of Jaco, on the beach in Costa Rica’s Central Pacific Region. Our resort offers a party atmosphere with daily and nightly activities, pool parties, live music, karaoke, DJ’s, theme parties, and much more and spectacular views of the sunset. Our knowledgeable, friendly and hospitable staff looks forward to welcoming you to one of the most relaxed and friendliest ocean front resort in Costa Rica. While staying with us, enjoy a relaxing massage or other spa treatments in our new spa, Coconut Palms. Enjoy fine dining or local dishes in our on-site ocean front restaurant, Ocean Waves with a large menu Seafood, BBQ, from asian to mexican to italian to peruvian. Have a drink, catch up on the game and make new friends at Naked Iguana Sports and Wet Bar and restaurant. We offer two swimming pools one clothing optional and one nude and nude Jacuzzi. Inquire at our front desk about fishing charters, tours and golf packages. We are certain that your visit to the Copacabana Hotel and Suites will be a lasting memory. ... more   less 
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Also Known As:
Copacabana Hotel And Suites
Copacabana Hotel Jaco
Copacabana Hotel & Suites Costa Rica/Jaco

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