in the lack of customer service from Jaco Beach Hotel. Apparently somewhere in between the time we booked this vacation and before actually arriving the hotel had become an all inclusive. We were asked if we wanted the all inclusive pkg for $70 per night pp and we said no. No problem until we wanted to get a drink at the bar after traveling for 15 hrs and were told we would not be able to purchase even a bottle of water on the property since we were not all inclusive. Anytime we wanted a drink we had to leave the property. I found this to be insane and the worst way to treat guests at your hotel... Luckily there are plenty of restaurants and bars within walking distance because we had to go to a grocery store that night to get food and drinks to keep in our room. When we wanted to go to the beach, we put our drinks and ice in a trash bag from the room and hauled them to the beach. And don't expect anyone to help you with your beach chair, I was told I could clean my own chair after a night of rain and wet sand all over the chairs.
- Official Description (provided by the hotel):
- Located in the Central Pacific region and just an hour and a half away from downtown San José, this beachfront hotel offers a premier experience in one of Costa Rica's favorite beach destinations. This all-inclusive resort provides guests with unlimited food and drinks, as well as exciting activities for all ages, outdoor swimming pools and tennis and volleyball courts. ... more less
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- Also Known As:
- Best Western Jaco Beach Hotel Jaco
- Jaco Best Western
- Jaco Beach
- Best Western Jaco Beach All Inclusive Resort Costa Rica