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All reviews power outage place to sleep two nights swimming pool rooms are clean
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1 - 6 of 161 reviews
Reviewed June 14, 2018

The security is a joke, and the front desk staff was rude and unhelpful. The looks nice and safe from the outside, but the guard out front will let anyone pass without question, even without the wristband that they make you wear. The pool was dirty and the river of fish in reception has been left unattended for quite some time.

  • Stayed: May 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank B E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2018 via mobile

I really cant say anything good about this place... Franco the owner and Lilliana the Operation Manager cut my call without answering my request....

What would you expect from the staff if they do that....

Stayed: June 2018, traveled with friends
Thank Daniela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2018 via mobile

Went there for a weekend in Feb 24th. Years ago, was a really good place, when it belonged to Barceló, but now is a hotel with a poor quality, needs a lot of maintenance, staff is bad, customer service is bad, the worst part was the people in charge of the pool bar (two guys that drink while working and one of them trying to Hitch on every girl he see alone...while working), drinks at the bar were awful, and from a whole list of drinks in the menu, they only had like 5 available. I regret wasting my money on that place.
The only good thing about the place is the excellent customer service of one man, that is always well dressed with a suit and has a foreigner accent, he was the only staff member with excellent customer service

Stayed: February 2018, traveled with family
1  Thank frogman1084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2018

I guess the hotel was full of life and crowd on old times... but for now just memories. The hotel services still on but in a basic mode. Dont expect much from the restaurant area, the casino its a bad joke.
As an option to have a place to sleep its fine, out of that...

  • Stayed: February 2018, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank eddiearce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2017 via mobile

Really good hotel to stay in Jaco! Friendly staff and rooms are clean and nice. They have a small nice casino, the pool is big enough.
If you want a place to sleep while you visit other places and restaurants is a very good option.

Stayed: October 2017, traveled with family
Thank Lornah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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