The rooms are cheaply furnished but sufficient. The beds and pillows are not very comfortable but good enough. The room was very clean maids do an excellent job. Not too many bugs as they sprayed before we arrived, I always put a wet facecloth over the shower drain to prevent bugs. I put some wet toilet paper to block spaces in the bottom corners of the outside door. There is no entertainment except for karaoke on Saturday they have a stage just no animation team. The bar was nice and Ricardo makes the best drinks this place should give that guy a raise and make sure they hang on to him he is one of their only saving graces. The food at the buffet was filler that's it. It only consisted of 6 hot items in the steam table, a grill with 1 meat choice of the day, a salad bar and a dessert table. It had the same veg almost everyday boiled zucchini. We ate at the a la carte at the buffet which was a joke. It moves different days it might be better at the Playa Blanca. They limit you to one app so you can't get soup and a Caesar salad only one I ordered the tortilla soup and my wife ordered the Caesar salad. The salad was still wet when they added the dressing so it was a mess, the soup was pretty good. The churrasco steak that I ordered (I wish I took a pic) with 2 sides creamed spinach and grilled veg. was more than half fat and gristle they should have trimmed this it was a joke which should have never left the kitchen. The grill veg was the zucchini from the steam table and was put on my plate without the obvious use of a slotted spoon because my steak was swimming in it, which waiter spilled all over his arm and stomach while preparing to place the plate down. I was going to send it back but for what, they don't really speak English here so there is a severe lack of understanding, I had half of my wife's ridiculously sized burger which was pretty good. When the waiter asked how my almost uneaten steak was (I asked for med rare but I got well done) I told him sarcastically it was the best steak I ever had and I don't know if he got it or he just didn't care because it was obvious. The pub grub at the beach and main area of the resort was good it's where we ate most of the time. The resort is so awkwardly and inconveniently spread out and the shuttles are not dependable. We were at the bar for karaoke night and left around 12:30 am and we were told on 2 different occasions the shuttles run until 1 am. We went to the front desk to get a shuttle and were told sorry no shuttle. They were hosting a wedding at the beach so they over extended themselves and basically didn't care about their guests need for a shuttle (I guess I was a guest didn't feel like one though). So we trekked the 15 min walk in the dark back to our room, nice thanks a lot guys really appreciate it considering I heart condition. The shuttle takes 15 min to get to the beach and they only have 40 loungers which are all chained up (same at the pool) along the stretch of the whole beach 5 here 15 there 10 there. Snorkeling right off the beach was nice not much coral but a lot of fish, big parrot fish, puffer fish (the yellow ones are pregnant), moray eels and a sea turtle which was rare at this time of year. There are only 7 umbrellas at the adult pool and I use that loosely there really is no adult pool because they don't care children are everywhere in the adult pool and the lifeguard is right there, whatever the attitude of this resort is whatever. Only 1 waitress asked me if I would like a drink with dinner the whole time we were there which I got the impression was to save money since the restaurant bars close in between meals so if you are at the pool by the buffet no drinks, nice plan it doesn't make the resort look cheap at all, oh no. The common areas and bathrooms are very clean. All of the tours are a min 2 hours trip there and 2 hours back some are 3 hours and the latest one to leave is at 8am one of them leaves at 5:30am very long day, did not go on any. It is nice to have the wildlife all around you, but the novelty wears off, go to a zoo. Overall to sum it up there is a severe lack of organization, dedication, and information at this resort which obviously points to inadequate management. How could anyone rate this a five when there is a lack of service at restaurants, waiters standing around and not engaging, no entertainment, the food was repetitive not very good no selection, rooms are sufficient but uncomfortable beds and pillows, and an unreliable shuttle system, I guess some people have low standards. We enjoyed ourselves but never felt like a valued guest, more of a nuisance you got our money and now we are stuck congratulations. Thanks to TripAdvisor I can at least share my experience here to write an honest review so I can let people know what to expect if they decide to go here.
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- Also Known As:
- Hotel And Club Punta Leona
- Punta Leona Costa Rica
- Punta Leona Jaco
- Punta Leona Hotel Costa Rica
- Hotel & Club Punta Leona Costa Rica/Jaco