On Christmas night while we were watching YouTube videos in a Galaxy phone, someone knock on the door loudly, after opening a guy who said was part of Punta Leona staff ask us to turn the volume down because according to the Costa Rican rules no music is allow after 10pm. When I made the reservation and check in nobody mentioned anything about it, anyways I obeyed. But, they kept knocking on the door for one hour and I tried to communicate to the front desk with no answer. When they finally answered, a very arrogant guy named Ricardo Quezada, told me "get a life, just open the door", he didn't even care what I had to say, I was worry about my security because it was very loud outside and I could hear several male noises who were hitting on the door. I asked for the manager and he just said he was not available. The hitting continue for several more minutes and I called again to the front desk to ask for help, in that moment a voice outside said "police" that's when I decided I was safe to open the door. My surprise was there were 4 males with no badges, 2 of them dressed as police guys, and the other 2 with black shirts. They said they only wanted to talk but they just shouted at and threaten us. After insisting in calling to the manager, Ricardo arrived with the same arrogant attitude, not offering any help he even told us to leave the facilities at 1am knowing there was no way we could find somewhere else to sleep in such a special night. The Punta Leona staff never told us what happened, why the police and the other guys broke into out room requesting us to leave, they just supported the corrupted and racist Costa Rican police, and offer the police our personal data. It was a very frightening experience, we were 2 girls in the middle of nowhere with 6 guys threatened us. We didn't know what to expect or do, maybe they just wanted money. I would not recommend to stay there,the staff is brusque, unhelpful and overall they don't know how to take care of their guests. (I even recorded it, just in case).
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- Also Known As:
- Hotel And Club Punta Leona
- Punta Leona Costa Rica
- Punta Leona Jaco
- Punta Leona Hotel Costa Rica
- Hotel & Club Punta Leona Costa Rica/Jaco