We stayed her 09/08/2013 for 5 nights as an exchange from our timeshare. Check-in was fine. However, once we got to our room we noticed the window in the master has a large crack in it. When I questioned the staff about it, they acknowledged that they knew about the crack and were not concerned. Shards of glass fell onto the floor during a storm and the floor became very wet. Very dangerous in a dark room.
I had requested two extra bath towels, which we never received. The towels and wash cloths we did have were very threadbare, torn and ratty. The room itself was not well maintained, as in tiles cracked, the dishwasher was not bolted in and was dangerous to load. The rooms are very stark and unwelcoming. The TV is very old and does not work well.
The office staff was courteous when asked a direct question, but did not initiate any conversation and not inclined to offer solutions to issues. Property was virtually empty and I find it hard to believe that the only two bedroom condo available had a large crack in the window and is so poorly maintained.
The only bright spot is the pool.
I had read the reviews before choosing these accommodations, so I did not have high expectation. However, I was very disappointed in the accommodations. I would never stay here again.
- Also Known As:
- Jaco Bay Resort Condominium Costa Rica