We were robbed (burglarized) at this condo resort and we believe that the management of the resort may be involved. The burglary was clearly a planned heist. No less than 10 minutes of our departure from the condo on our first day of a one-week rental stay, a burglar entered our room using a card key and stole two diamond necklaces valued at $3,000. The subsequent investigation by local police determined that the Director of Marketing and Sales, Catalina Jimenez, one of only three persons authorized to create universal key cards, had made the card that was used in the burglary. She subsequently admitted her mistake (she said she threw the card away in a trash can because it had a defect) and her liability for the loss of our possessions. At the urging of the general manager she promised to reimburse us for the amount of our loss, but asked for 30 days to come up with the large monetary sum. Needless to say after 30 days we were back in the U.S. and our phone calls to the general manager and the Marketing Director have gone to no avail. The general manager had literally sworn an oath of blood the day we departed for our return to the U.S. that he would make sure we were reimbursed for our losses, now I can't get him to take my calls.The "police department"? Their ineptness was evident when it took them three days before showing up at the "crime scene" to dust for fingerprints. By the time they showed up (my family had stayed there the remainder of the week, but this is another story) the crime scene had been compromised by our fingerprints. Now, all they will tell us is that their "investigation" is in progress and we must contact the condo management to seek reimbursement.
Oh, and of the six nights we had contracted to stay at the resort (this condo is owned by Michael Cantor of Phoenix, AZ, PLEASE don't believe everything he says about his beautiful rental condo!), two of them we had to rent hotel rooms in another part of town (at our expense) to spend the night due to long power failures at the resort - - - longer than 24 hours each time, no elevators, air conditioning, lights, nothing! In fact, we believe the robbery was staged by the first power outage. No less than 10 minutes of our vacating the condo due to the first power outage (five family members and a two-year old) our condo was broken into and burglarized.
In short, our dream family vacation turned out to be a ROYAL NIGHTMARE thanks, in part, to the management of the Jaco Bay Condo Hotel Resort.
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- Also Known As:
- Jaco Bay Resort Condominium Costa Rica