The customer service they provide is really poor. First of all, when you are cheking in, they ask for personal IDs and take copies. When I asked why they needed a copy of my ID, they man didn't even know!! He just said: Internal Policies. That's not an answer a customer expects we now it is a policy but why? It is the first time in my whole life a hotel takes a copy of my ID. I didn'y liked that at all.
Second of all, my card was not recognized by ther data phone thingy. I had to ask my bf to pay because their system didn't recongnize my card and I didn't have any cash with me.
Third, why do I have to pay for Safe $? The website says it is included that is just stupid for me.
Fourth, I booked a tour to go to Manuel Antonio Park which in their website said it was free. I received the confirmation email but it didn't stated where are they were going to pick us up (my bf and me). I asked the receptionist and she didn't even know what I was talking about. I show her the email and she was lost. I was so angry because her solution was: "You can use Public transportation though" Ugh! I even replied back to the email I received and they never answered. I was pretty irritated I will never return to that hotel for sure. Thanks God, I use a promo and dind't pay the real price.
Think twice before you go there.
- Official Description (provided by the hotel):
- Beach Break Resort is Costa Rica's number one family & surf destination hotel in Jaco. Located between the warm sands of the Pacific Ocean and lush rain forest mountains, this resort, the closest beach community to San Jose International airport (SJO), offers all of Costa Rica’s main attractions - zip lining, river rafting, surfing & sport fishing just to name a few. Beach Break Resort is your best choice for Eco and adventure tourism in Costa Rica. Stroll around 5 acres of tropical gardens with exotic birds & animals, plunge into your choice of outdoor pools and relax with a cocktail from the poolside bar. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Cancelon, Travelocity, Hotels.com, TripOnline SA, Priceline and HotelQuickly so you can book your Beach Break Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Beach Break Resort Costa Rica/Jaco