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“Exceptional hotel in every way” 5 of 5 stars
Review of Hotel Pumilio

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Hotel Pumilio
Ranked #1 of 45 Hotels in Jaco
Certificate of Excellence
Massachusetts
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Exceptional hotel in every way”
5 of 5 stars Reviewed July 3, 2014

To preface this review, I have stayed at hundreds of hotels from around the world and while I have been impressed with many, Pumilio is one of those that really jumps out and compels me to write this review (sitting on my room's private terrace as I type).

Pumilio is an amazing boutique hotel. It's our 5th hotel on our Costa Rica trip and none others even come close. With only 10 or so rooms, this property far exceeded my expectations and is run superior to most 5-star properties anywhere. This hotel spares no expenses. All amenities are top grade and they are continually upgrading the grounds even in the most minute ways. For as few rooms as they have, they employ more full time employees than much larger hotels I've stayed in Cost Rica.

Service is absolute impeccable and thoughtful in the most genuine way - from the front desk, to the maids, to the maintenance folks down to the security guards. Examples:

1. the morning after we arrived, our boys decided to check out the pool. No longer than 30 seconds upon jumping in, the maintenance guy, who was building a railing at the time around the pool area, immediately went to the lower section of the pool and turned on the pump which powers the waterslide to the lower pool. Needless to say, the boys were ecstatic.

2. one evening, we decided to eat in and use the hotel grill for some steaks. As I was carrying the steaks toward the grill, one of the security folks spotted me from afar, quickly came over and asked if I wanted to use the grill. He got it setup, handed me some grilling tools and even some seasoning. Amazing!

3. Upon finishing our breakfast on the 2nd morning, we were so pleasantly surprised to see our room made up when we returned. Apparently the maids notice we were in the breakfast area and promptly made up our room in order to be least disruptive to our stay.

I can go on and on about the small details and the level of hospitality these folks provide. On the hardware itself, the rooms are immaculate with nice furnishing. The grounds are beautiful in a serene setting. Location is also great, just about 2 miles from Jaco Beach.

All and all, this is a SUPERB property for families and couples alike.

Room Tip: All lower level rooms have direct pool access just steps from your terrace.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank happytraveler999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LapaVIP, Propietario at Hotel Pumilio, responded to this review, July 4, 2014
Thanks for you clearly and true comments, we really appreciate them and every 2 weeks in the staff meeting we read the new ones and all of us feel very happy when a special family like yours takes the time to write and notice the small details that makes the difference and work if there is a improving note on them to solve it. We clearly understand what a vacation day means and the effort people makes when traveling and love to help as much as we can to have remarkable memories at Pumilio and Costa Rica exceeding expectations taking care of our guest budget and not having under cover charges. After all, humans can travel from one end of the world to another in a day if they choose. What meaning is left in a world which can be crossed over so easily? The most important is to leap into happiness at Pumilio. There is much to see and much to do near by with confort and helpful advise about your vacation purpose, but whichever you choose, remember to never forget to feel yourself in the earth’s groove our guests are like Kings and Queens, a treasure. Hope to have you back some day in a near future, just let us know and we can be part of your plans. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Lots or thanks from all of are staff, we will always remember your special family. Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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442 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed July 1, 2014

My favorite hotel ever! Great experience, staff are super friendly and very helpful! Location was great very close to town and beaches. Rooms are very clean and upgraded. Breakfast was a plus. I will definitely return.

  • Stayed June 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Fadi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LapaVIP, Propietario at Hotel Pumilio, responded to this review, July 4, 2014
Hello! Nice to hear from you and thanks for your comments that are very important for us. Once you leap into Pumilio there is no to-do list to distract you, no finish line just out of reach to put blinders on you, no people to please, no image to live up to, no race around the clock, even a non scheduled breakfast is one of are guests favorite experience. Hope to have you back in a near future leaping into happiness at Pumilio, let us know because we love to be part of the plans. It was a pleasure to have you with us. Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 1, 2014

This is the perfect small hotel for families with children. The rooms are large, the pool is wonderful, the grounds are beautiful, and the staff is attentive and helpful. The hotel was in great condition and extremely clean. The staff knows the area very well and gave us good advice on where to eat and how to spend our time. We will definitely be returning to this hotel.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Americantourist261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LapaVIP, Propietario at Hotel Pumilio, responded to this review, July 4, 2014
Awesome commets too, thanks our guest opinion is very important for us to keep improving our service, we share them with all of our staff every 2 weeks and we all appreciate and take care when it is something to improve. Last week we finished our new deck, bigger and easier access to the slide water. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have your nice family back soon and your friends and family. Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Texas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 28, 2014

It was hard to find. Follow the directions to go to the butterfly farm . When we got here they let us check in early, and had a glass of white wine for us. if we did not have a car they would pay for the taxi to go to town to eat and come back. The room was great, beds a little hard but it's ok. The pool is beautiful . Full kitchen in each room on the patio.
Daniel at the front desk was the perfect host

Room Tip: Get second floor
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Marla6373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LapaVIP, Propietario at Hotel Pumilio, responded to this review, July 1, 2014
Hello, thanks for your opinion that is very important for us. Sorry about the road signals to make our guest easier to find us, it's something we are trying to improve soon, last week we worked some changes and by now we have a bigger deck around the pool, hope to have you, your friends and family in a near future leaping into happiness at Pumilio again. We know the value of each vacation day and love to be part of our guests plans and help as much as we can to make remarkable vacations for our guests. Best regards. Pura Vida from Costa Rica.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Astoria, NY
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 26, 2014

My husband and I were traveling from San Jose to Montezuma, and because of the taxi boat timing from Jaco we knew we were going to need to spend a night in the area. We are pretty laid back, so I was looking for a low key vibe place to stay, probably not in Jaco maintown. Luckily I found Hotel Pumilio online and booked ahead. It was a great decision, and by far the nicest place we stayed during the trip. The staff was really welcoming and wonderful, and the hotel and grounds are gorgeous. Its tucked away, completely peaceful, and if I had to do it all over again, I would have stayed longer here.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank brackish53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LapaVIP, Propietario at Hotel Pumilio, responded to this review, June 27, 2014
Hi! Thanks for your opinion that is very important for us. It was a pleasure to have you with us at least one night during your Costa Rica vacation and hope to have you soon for a longer stay to enjoy all the nature and tours to do from Pumilio and come back to a peaceful, confortable and the best service in the area, all our staff knows the value of every single day of vacation and we work to help with our guests dreams and needs so people can have unforgettable memories. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Best regards and have a nice weekend!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 16, 2014

The staff and service at Hotel Pumilio was superb. The staff really made our stay special. The views and relaxing environment is amazing. I definitely recommend staying at this hotel. The rooms are very nice with modern finishes. The hotel is located in a remote area but close to town about a 5 minute drive.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Tasha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LapaVIP, Propietario at Hotel Pumilio, responded to this review, June 23, 2014
Nice to hear from you thanks for your opinion that is very important and helpful for us, we enjoy offering our guest the best service to make a remarkable experience of their vacation surrounded by nature on the heart of Central Pacific to explore Costa Rica comfortable in a spacious and very clean rooms, we hope to have you back soon, let us know in advance to be part of your plans. If you ever forget, or lose your happy all you have to do is come back to Pumilio. Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perez, Argentina
1 review
5 of 5 stars Reviewed June 15, 2014

We live in Costa Rica, and travel from time to time to see the country. On the way back from the Nicoya, we checked for hotels on the Internet. One similar to Pumilio offered a little better price, but when we checked further, they were adding on about 50% in misc. Pumilio gave me a quote and stuck to it. No hidden charges. We liked the room next to the pool, and the Tiki torches at night were a great touch.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank dyeboy4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LapaVIP, Propietario at Hotel Pumilio, responded to this review, June 23, 2014
Thanks for you opinion that is very important for us, nice to hear we helped making your wife happy, It was a pleasure to have you with us. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you and very close to San José, hope to have you back soon, we really disappoint with the hotels that work with hidden charges, we work to have almost everything included in the kitchen’s, breakfast without schedule, transfers downtown, internet, etc. at a reasonable price. Best regards from all our team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Pumilio

Property: Hotel Pumilio
Address: Del cruce Herradura 2 Km hacia Jaco | 1 Km a Mano Izquierda, Jaco 61101, Costa Rica (Formerly El Paso de las Lapas)
Location: Costa Rica > Province of Puntarenas > Jaco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Jaco
#1 Spa Hotel in Jaco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Pumilio 4*
Number of rooms: 10
Official Description (provided by the hotel):
Strategically located in the heart of Costa Rican Central Pacific, surrounded by an spectacular view between pristine tropical jungle mountains, a wide variety of birds and other local fauna specimens, you will find Hotel Pumilio, a tranquil and peaceful heaven, yet only 3 minutes away from famous Jacó and Herradura beaches, the most developed tourist hotspot in the country. Ideal for family, couples or friends vacation stays, you will enjoy the wide variety of ecological, adventure, adrenaline & sports tours that the area offers for every age and preference. Closely surrounded by the most famous national parks and reserves, you will also find a wide variety of restaurants, supermarkets and stores, the best marina in Central America, beautiful beaches, islands and a spectacular colorful ocean among a variety of activities that makes us unique. You will enjoy the 10 comfortably decorated large luxury suites, impeccably cleaned and fully equipped outdoor kitchen for your convenience. We include a complete breakfast without schedule, free Wi-Fi, AC, a balcony or a terrace to admire and enjoy the view with your loved ones. Our palm leave's thatched roof Spa surrounded by exuberant vegetation, will take you to a relaxation state so you will enjoy to the maximum the experience of being in harmony with nature. Leap into happiness in Hotel Pumilio, the best personalized service. We know how to find the happy in you and every one of our esteemed guests, so everyone can return home with unforgettable memories of the visit to our beloved Costa Rica. ... more   less 
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Also Known As:
El Paso De Las Lapas Hotel Jaco
Hotel Pumilio Costa Rica/Jaco

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