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“Fabulous location, service & food..this place is very special !”

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Tortuga Lodge & Gardens
Ranked #1 of 9 Hotels in Tortuguero
Certificate of Excellence
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Fabulous location, service & food..this place is very special !”
Reviewed August 17, 2011

Well worth the journey to get to it however you do it.....we arrived by private charter plane which was spectacular & the welcome was as warm as ever ! Out of all the restaurants & 4 star hotels we stayed in, this place has by far the best food in Costa Rica & you don't even have to choose from a menu ! You really feel at one with nature in thei beautiful property & the staff can't do enough to ensure you enjoy your stay.Be prepared for bugs but nothing too overwhelming & being withour a/c for a few nights is all part of the " jungle experience" but it's still a "quality " eco-lodge for the adventurous traveller ! Would definitely recommend it & plan to go back..awesome for couples or families..even with teenagers ! All the nature tours they offer are superb with incredibly knowledgable local guides. Special thanks to Harry at the restaurant for always being so acommodating !

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank KathleenB64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiketiludrop, Guest Relations Manager at Tortuga Lodge & Gardens, responded to this review, August 18, 2011
Dear KathleenB,

I'm thrilled that you found our food to be the "Best in Costa Rica"!

I'll be sure to tell Alfonso, our Head Cook. Alfonso is a special man, originally from Nicaragua. When he first came to work for us he was a gardener. He then worked his way into maintenance and finally in his quiet and shy way asked if he could work as an assistant in the kitchen.

He is now in charge of the kitchen and delights guests with his creations on a daily basis.

Thank you so much for this review, he will be thrilled. I can't wait to see his reaction!

All the best,

Natalie Ewing
Chief Marketing & Guest Satisfaction Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (263)
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English first
San Francisco, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2011

We stayed two nights with our two young children. The whole family loved it! The level of service and attentiveness by the staff is nothing short of outstanding. The food is delicious and varied. The grounds, rooms and restaurant are all lovely. The kids especially loved the pool, which is elegantly designed to fit into the natural setting. We had wonderful wildlife sightings right on the hotel grounds...a whole troupe of howler monkeys right next to our room, a three toed sloth mother and baby, green iguanas...among others. The kayak tour was definitely a highlight, with our knowledgeable guide Luis. We are so grateful to manager Julian and all the wonderful people at Tortuga Lodge for taking such great care of us and giving us such an amazing experience.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiketiludrop, Guest Relations Manager at Tortuga Lodge & Gardens, responded to this review, August 18, 2011
Dear TanaH,

I'm delighted to hear that your family enjoyed Tortuga Lodge and had an "amazing experience".

I think Tortuguero is one of the easiest places in Costa Rica for kids to see wildlife. Families visit the park either by motorized boat (maximum 12 guests) or in either double or single kayaks. We plan our visits in the park when other companies will have already left so that we have as much privacy as possible and our local guides are the best in the region. When you combine those factors you get a very high success rate on wildlife sightings.

The other thing that makes Tortuguero and Costa Rica in general so special for families, is that Costa Ricans give a very special place to children within their own families. All the more reason to give extra special attention to the children of our guests.

I hope that you will come back and visit us again soon.

All the best,

Natalie Ewing
Chief Marketing & Guest Satisfaction Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zichron Yaakov, Israel
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 1, 2011

I spent only 2 days there, but the experience was great. The staff was friendly and helpful, the room was wonderful, the food great, and the location can't be beat!

  • Stayed June 2011, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Opher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 30, 2011

The service was amazing. Everyone was not only friendly and attentive, they really seemed to take pride in all they did. The service was so welcoming and it is a great touch that they offered a guide in the early morning to help you spot wildlife on the property. Everything was first rate.
The room was super. It had no windows, only mosquito netting so it is great to hear the monkeys and wildlife all night long.
The food was the best. It was either a blessing or curse to arrive in Costa Rica at this hotel because the innovative delicious and plentiful food set the standard for our whole trip. Never again would there be a lunch or dinner without a delicious dessert!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank shelleys88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 25, 2011

We traveled to Tortuguero from Puerto Viejo for the second stop on our honeymoon. We were extremely satisfied our stay. We drove ourselves to Cano Blanco and were taken by boat to the Lodge. We were welcomed when we arrived and immediately served a lovely lunch with specialty passion fruit drink. We were very happy with the room. The hotel staff helped us book our turtle viewing tour, along with a kayaking tour both of which were great. The grounds are very pretty and home to wildlife such as howler monkeys, toucans, iguanas, frogs, and lizards. We got to see crocodiles, two types of monkeys, caymans, beautiful birds and other wildlife on our kayak tour. The service really is exquisite and they go out of their way to accommodate any requests. We were transported back to Cano Blanco by boat. We truly do not have a negative thing to say about this hotel and experience!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank floopynfern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiketiludrop, Guest Relations Manager at Tortuga Lodge & Gardens, responded to this review, July 26, 2011
Dear floopynefe,

First of all congratulations on your wedding. I can't think of a better place to celebrate than Costa Rica. I am delighted to hear that your stay at Tortuga Lodge & Gardens was "exquisite".

I'm glad that you especially enjoyed your kayak trip into the Tortuguero National Park. Kayaking in Tortuguero is truly a special experience, viewing the rain forest from a sit on top kayak offers a seldom seen perspective. The kayaks are so quiet that you are able to glide down the creek and are often not noticed by the creatures on the river bank and in the trees that are going about their day. What I really like about the kayaks is that anyone can learn how to paddle and it's fun!

Please come and see us again some time soon.

Sincerely,

Natalie Ewing
Chief Marketing & Guest Satisfaction Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novi, Michigan
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 7, 2011

Accessible only by boat & plane, Tortuga Lodge sits on the river near the Tortuguero National Park. The park is a combination of The Amazon and Venice Italy with its series of canals surrounded by a wildlife-rich jungle. We came in by boat from Limon City and departed by small plane (across the river from the lodge) back to San Jose. Because of its remoteness, we weren't sure what to expect but Tortuga Lodge wildly surpassed all of our expectations! PROS: quiet serene natural setting, exceptional service, infinity natural swimming pool, great quality of food, eco-friendly design was luxurious yet blending in with its surrounding, the boat ride to get there, the small plane flight coming back, and the National Park boat tour. CONS: can get warm since there is no air conditioning.

Room Tip: We stayed in the 2 bedroom 2 bath Penthouse suite, amazing accommodation for 4 adults.
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  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank alv63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiketiludrop, Guest Relations Manager at Tortuga Lodge & Gardens, responded to this review, July 11, 2011
Dear alv63,

I was delighted to read your review and especially to see that Tortuga Lodge & Gardens was the highlight of your Costa Rica trip!

Thank you for posting photos of your experience, it's great to see guest photos.

One of the things that I most enjoyed about your post is reading how much you enjoyed our staff. They are a fantastic team and we're very proud of them. They will be thrilled to read your review.

Please come and see us again some time soon. You might also consider our sister property, Monteverde Lodge & Gardens. A very different setting from Tortuga Lodge but with the same dedication to personalized guest service, natural history and fantastic meals.

Al the Best,

Natalie Ewing
Chief Marketing & Guest Satisfaction Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Coast, Florida
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 22, 2011

After arriving in San Jose and spending one night in Hotel Bougainvillea, my two sisters and I (who are all in our 60's) flew on a small plane to start our two week Costa Rican trip in Tortuga Lodge & Gardens. The lodge was mostly vacant and some maintenance activities were in process. The manager, Julian Fallas, met our plane and the staff was on the dock to greet us as we boated across the river. Because of the maintenance, our room location was changed and we were offered individual, rather than our shared room. Every interface at the lodge made us feel like valued guests who the staff wanted to treat in a way that made us want to return. Because our visit was a very slow time for the lodge, many of the staff members were on vacation themselves, so we encountered the back up personnel. They all did a wonderful job including the manager, Julian Fallas, his assistant, Sylvia (at the desk) and particularly Vincente who was our server and bartender as well as Angelo who took us on two boat tours and a village tour. Angelo went above and beyond to show us howler, white-faced and spider monkeys, sloth, 3 varieties of Toucans, many other birds, caymen, crocodile, river otter and many more birds I can't name for you. He also informed us about the trees in the jungle. The fact that his grandfather worked in the lumber industry and Angelo has grown up in Tortuguero made the visit to the village even more interesting.
The only drawback to our visit was that it made it impossible for our other next 3 hotels to live up to the experience we had a Tortuga Lodge and Gardens in spite of the fact that each hotel had its advantages. I look forward to my next visit.

Room Tip: I really loved our upstairs rooms!
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Stayed April 2011
Helpful?
1 Thank Joyrida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiketiludrop, Guest Relations Manager at Tortuga Lodge & Gardens, responded to this review, May 26, 2011
Dear Joyrida,

I was delighted to read your review of Tortuga Lodge & Gardens.

It was especially heartening to see how much you enjoyed your time with Angelo and Vincent, they have both been doing a fantastic job and it makes me smile to see that many of our guests are commenting on the wonderful experience that these two gentlemen are delivering.

It was also really good to know that although you were aware that the staff that hosted you at Tortuga Lodge was not first string staff, you felt that they did a "wonderful job".

Please do come and see us again, as a returning guest we will take extra special care of you!

Happy Travels,

Natalie Ewing
Chief Marketing & Guest Satisfaction Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tortuga Lodge & Gardens

Property: Tortuga Lodge & Gardens
Address: Across from the airstrip | 1 mile north of the Town of Tortuguero, Tortuguero 6941, Costa Rica
Phone Number:
Location: Costa Rica > Province of Limon > Tortuguero
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Tortuguero
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Tortuga Lodge & Gardens 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
11 River View Downstairs Terrace Rooms. 12 Upstairs River View Balcony Rooms. (A little more expensive, but worth it. See what reviewers have said by clicking on "room tips") 2 River View Downstairs Junior Suites, with connecting door. 1 River View Upstairs Penthouse Suite with 2 baths. 1 of the Downstairs Rooms is Wheelchair Accessible with 2 baths • Beds: 4 Downstairs Rooms and 5 Upstairs Rooms have 1 King Bed. 6 Downstairs Rooms and 3 Upstairs Rooms have 2 Double Beds. 1 Downstairs Room and 2 Upstairs Rooms have 1 Queen and 1 Double Bed. 1 Downstairs Room has 1 King and 1Double Bed. 2 Upstairs Rooms have 1 Queen and 1 Double Bed. The 2 Junior suites have 1 King and 1 Double Bed • All rooms have: In-room safe, hot water, ceiling fans, reading lamps, hair dryer, free wireless internet and large screened windows so you experience the sounds of the rain forest. • All rooms don't have: TV, AC, or mini-bar. • Service Style: Personalized, informal, caring. • Restaurant: Cuisine: What a Costa Rican Grandmother would cook if she was also a creative and contemporary professional chef. Caribbean themed cocktails, and no we don't mean pina coladas, although we'll make you one of those too. •Atmosphere: Quiet, laid back and with an emphasis on the natural surroundings - most buildings are open air. • No background music. • Suggested activities at hotel: Palm and Orchid Gardens. Plan on 1 or 2 hours. Award winning Riverside Pool. Plan on at least 1 hour per morning or afternoon per day. Hammocks everywhere. Plan on losing track of time in one. 2 computers with internet for guest use at no charge. Spend as little time as possible. You're on vacation. • Tortuguero can only be accessed by boat or by domestic or charter plane. • Tortuga Lodge offers complete packages including round trip transportation, lodging, meals and excursions. • Suggested stay: 3-5 nights. • Owned and Operated by Costa Rica Expeditions. ... more   less 
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Also Known As:
Tortuga Lodge & Gardens Hotel Tortuguero
Tortuga Lodge And Gardens
Tortuga Hotel Tortuguero
Tortuga Hotel Gardens
Tortuga Lodge & Gardens Costa Rica/Tortuguero

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