I hope they will post this review - I will not make it to my previously reserved holiday at the Banana Azul due to circumstances beyond my control.
But I feel I must compliment the amazing and personal customer service I received not only during the booking and planning phase but also after letting Nina know that I will not be able to make it.
Nina worked with me for days to set up an excursion schedule and itinerary that was perfect, and when I had to cancel, I took the time to call her personally to apologize. She has been lovely and responsive, and I promise...I WILL MAKE IT THERE as soon as I can.
I cannot recommend Banana Azul highly enough. They have truly the most incredible customer service skills I have ever encountered.
- Official Description (provided by the hotel):
- The Banana Azul hotel is a small and simple hotel north of town on Playa Negra. The small boutique hotel has been created with care using local products and a philosophy that emphasizes relaxation. We cater to adults, 16 years and over. Blooming gardens adorn the property, as does several freely-hanging hammocks, providing the perfect spot for afternoon napping or leisurely reading. A meandering pond inhabited by fish and turtles flows through portions of the property adding a lighter element to the ongoing natural soundtrack of waves crashing against the shoreline. The hotel consists of 22 beautiful guest rooms with private baths, fans (some with A/C), and free WiFi. Most rooms are on the second floor of the main building, and open onto a large veranda with sweeping ocean views and of the garden. Banana Azul offers its guests a quaint restaurant that serves a complimentary filling breakfast, variety of lunch options and refreshing drinks throughout the day and a relaxing three entre dinner option in a romantic atmosphere at night. Caribe Fun Tours is on site to assist with tours and transportation needs and can assist with a variety of package options including visits to the Arenal Volcano, canopy tours, snorkeling trips, and even rafting excursions. ... more less
- Reservation Options:
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- Also Known As:
- Banana Azul Hotel
- Banana Azul Puerto Viejo
- Hotel Banana Azul Costa Rica/Limon