We (8 in total, including three generations of family) used Gecko Trails (GT) to arrange our Costa Rica travels for the second time in two years. They were great for the first trip and, if anything, better the second time.
This year we spend time in Samara, Arenal and Puerto Viejo (all are recommended). We described what we wanted to do, and GT made it happen...from timely pick-ups and transfers from the airport; to excellent activities; to accommodations that suited us perfectly. Moreover, they were able to accommodate (very easily) our different interests and likes (our age range was 10 to a very active 81). All of this with professionalism, friendliness and politeness. If we wanted to change something before travelling, they did so very quickly; if we wanted to tweak a trip while in country...no problemo. If we encountered a difficulty, we contacted them and it was sorted before we could blink an eye (e.g., one morning a tour provider was late...we contacted GT and the issue was sorted out within minutes).
When first travelling to Costa Rica (last year), we were somewhat hesitant about working with a local provider...nonetheless, partly based on Trip Advisor reviews, we decided to take this approach. Two trips later, we are left scratching our heads as to why we were concerned. We have never had this level of service from a Canadian travel provider (we do not mean to denigrate, they also are good).
The bottom line is that working with a (good and reputable) local company with local knowledge all but guarantees that you will be able to match your "needs" with available expertise and resources.
Thank you GT for an excellent vacation (we will be contacting you soon about our next adventure).
- 8 very happy Canadians
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