My family took a 12 day trip in Costa Rica in April 2014. I had GTA plan the entire trip for me and they did an excellent job! Everything went perfectly smoothly, exactly according to the plan. I had them arrange our transportation from place to place, day trips, activities. Our family had a great time. I had one hotel where I wanted a different room from what was assigned to me, and we were switched; this was the only time on the whole trip that I needed to get in touch with GTA about a problem. I did contact them several times during the trip to check in, and they were very responsive. I recommend them highly.