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Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica
Bogotá
Level Contributor
202 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
“By Carlson???”
3 of 5 bubbles Reviewed September 29, 2011

During a business trip, I stayed here for a few days in September 2011.
The hotel is about 20-30 minutes away from there airport; located close to the Doubletree Cariari; Ramada and a few other hotels.

I wonder why it says "...by Carlson" on the websites (not here on Tripadvisor) and expected
"Carlson" standards - which I couldn´t find.

The hotel in general is a bit worn out and it seems that the best days of this place are over.
Don´t get me wrong. There was nothing "really bad" - all a kind of OK for the price I paid.
But the hotel requires a main update/overhaul...

Checkin was quick - the bellboy seemed to be in a real hurry and banged my new suitcase several times against the handrail and doors on the way from the lobby to my room.


The furniture in the rooms is old; the floor (carpet) are functional at all for a hotel room
unless you want to plant something there...

The bed very large and soft.

The bathroom OK - but the shower was a kind of weak with the water temperature varying.

The "gym was orphaned": just 3 machines there; the treadmill had "speed limitations";
while I was there I didn´t see other people using it.

The hotel is 15 walking minutes away from the Cariari shopping mall where you find a number of different shops and restaurants.
Much closer is Fresh market where you get basic food etc.

The breakfast buffet was nice: fresh fruits, real=natural juices; breads; cereals; eggs made to your taste; cake, muffins etc. etc.
From the breakfast room you also have a nice view to the pool.

The htoel is a place to stay for 1-2 nights if you arrive or leave from San Jose;
I would not spend my holidays here.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tom_brd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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607 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
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Grayslake, Illinois
Level Contributor
83 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 bubbles Reviewed September 24, 2011

The free breakfast was awesome - all you can eat and one of the best selections we had on our entire trip to CR. The room was really small (not even enough room to layout our suitcases), but the decor and furnishings were all new and updated. The main problem we had was the AC was not working well. Our room got really warm in the middle of the night, and we were so tired we didnt feel like dealing with it, though uncomfortable.

The grounds were nice and well maintained. Staff was friendly.

The other thing was the pool was ice cold. Being from northern Illinois, we are used to cold pools, but this was really cold to the point I wouldnt even go in it.

Overall, I would reccomend this place, just make sure the AC is in working order BEFORE you unpack and go to sleep.

  • Stayed July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarkChw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 15, 2011

We stayed here on our first night and last night in Costa Rica. The first night, we stayed in a standard room in a dark corner of the hotel with absolutely no natural light. The bathroom was small and the shower did not drain properly (resulting in a pool of collected water at the end of our showers). We were really dreading coming back to Country Inns and after check in on our last night, we realized our receptionist gave us our old room, but this time it was occupied! After walking in on the guests that were already staying in the room, the front desk realized their mistake and upgraded us to a large 2 bedroom suite. The suit had a bit more natural light, but still felt a bit dark, and the showers had the same problem.

Overall, staff is friendly and helpful, the landscaping around pool and restaurant is beautiful, and is only about 10 mins from downtown San Jose.

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank hlnzhao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRL888, Sales Department at Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica, responded to this review, October 28, 2011
Dear guest,

We apreciated your prefenced in our hotel, your comments are so valuable to improve our service and we are making test in our shower to improve it.

Best regards,

Tiffany Rios
Sales Department
Phone: (506)2239-2272 ext. 453
E-mail: ventas@countryinns.co.cr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed September 10, 2011

We stayed for 5 nights in the Country Inn & Suites while attending a conference at the Marriott. (the $8 shuttle ride is "nearby" in this city). The room and common areas were nicely maintained and all the staff we met were so friendly and helpful. The included breakfast buffet is served in their restaurant which remains open until 10 PM. It's hard to avoid comparisons, as other conference attendees were staying in other hotels, or at the very expensive,and isolated Marriott property. Our hotel offered free internet at a very decent speed. There were free coffee and cookies at several places in the halls, business center for printing maps and boarding passes (free). There's also free airport shuttle available hourly from 6 AM. Staying near the airport is also convenient to avoid the frequent downtown traffic slowdowns. One final note, which I always find helpful in reviews, is that within walking distance we found: local bus stop for 15 min bus ride to downtown San Jose (less than $1 US), Grocery store, cash machine, dry cleaners, beauty salon, gym, pharmacy, Italian restaurant, chocolate specialty shop, and a bit further down the road, a big souveneir store. Eager walkers could use the pedestrian overpass to access a full-size mall, but our schedule did not allow us to check it out. (or to try the pool)

Room Tip: Check the Country Inn and Suite (Carlson Club) website for promotions/specials.
See more room tips
  • Stayed September 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Kathie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRL888, Sales Department at Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica, responded to this review, October 28, 2011
Dear guest,

First of all we would like to thank you for the time you took to make the comment about our service. We are so glad that you accomodations was pretty good and hope you come back again.

Best regards,

Tiffany Rios
Sales Department
E-mail: ventas@countryinns.co.cr
Phone: (506)2239-2272 ext.453
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed August 31, 2011

We stayed in the Country Inn and Suites in August for one night on our way to SJO. We didn't plan ahead, and when we stopped at the Doubletree Cariari, where we usually stay, they had no rooms available. The Country Inn was right up the street, so we ended up there.
We had two rooms, (4 kids!) and they both smelled so badly I could hardly bear it. One room smelled strongly of mildew, the other just smelled really bad. (Of what I don't know.) I didn't inspect the rooms too closely, afraid of what I might find. I did see hairs on the bathroom counters and towels, and didn't bother to check the showers. The beds were comfortable enough, and considering we checked in around 6 pm and were leaving at 6 am I just dealt with it.
We ordered food from the restaurant on location against my husband's recommendation, and the fact that the Pizza Hut and Domino's numbers were both busy forever. We ordered some cheeseburgers "ketchup only" and got buns with cheese and ketchup. They quickly fixed that, but I wish I hadn't called and complained after I saw the meat. If it was hamburger I have never seen anything like it. Let me just say that I have a 15 year old boy and a 9 year old boy who eat ANYTHING and they would not eat the burgers. My husband refused to eat as well. So we went to bed with 4 kids who were starving, no showers, and hoped for the night to pass quickly.
When I return to San Jose I will be sure I have advance reservations at the Cariari.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank JillC12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRL888, Sales Department at Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica, responded to this review, October 28, 2011
Dear Guest,

Thank you for taking the time to write your comments about our service. It is very important to us to improve our every day. We are apolized for all the inconvenients, we alredy are taking the correcting actions.

Hoping to see you again at our hotel.

Best Regards,

Tiffany Ríos
Sales Department
Phone: 2237-2272 ext. 453
E-mail: ventas@countryinns.co.cr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, Maryland
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed August 11, 2011

Close to the airport, walking distance to market & mall (especially helpful if you're not renting a car), additionally very close to public buses that take you to downtown for under $1. Hotel staff was very friendly and accomodating. Restaurant on site was a little expensive but had a varied menu and the complimentary breakfast buffet was very good.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kcompoundsouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed July 16, 2011

We received solid experience, and the room was nice. The hotel was pretty far from anything else, however, and the food available at their restaurant was fairly mediocre.

Me and my wife stayed here for two nights. We had access to the internet in the room which helped pass the time, but it was necessary because of the isolation of the whole experience.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dwalindroden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRL888, Sales Department at Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica, responded to this review, August 4, 2011
Dear, Dwalindro

We apreciate your valuables comments about your accomodation in our hotel.
The hotel location is estrategic between San José (15 min)-Heredia(15 min) and is close of differents entertainment places to go alone, with friends or family like: restaurant and tours (Monastere, La Divina Comida, Grecia and Sarchí oxcart factory, Poas Volcane.. ect)

I recommend you, In your next visit please ask our bellmans about places to visit near.

Best Regards,

Tiffany Ríos
Sales Department
Phone: 2237-2272 ext. 453
E-mail: ventas@countryinns.co.cr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica

Property: Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica
Address: Sobre Autopista General Canas | Ciudad Cariari, San Antonio De Belen 40701, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 9 Hotels in San Antonio De Belen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica 3.5*
Number of rooms: 92
Official Description (provided by the hotel):
Relax and enjoy at San Jose Hotel's location in Costa Rica. An inviting atmosphere, quality services and a convenient location near San Jose International Airport makes the Country Inn & Suites the perfect place for San Jose visitors to land. This hotel's location in Costa Rica offers thoughtful amenities designed to encourage rest and relaxation with two swimming pools, an on-site Fitness Center, an on-site restaurant and spacious guest rooms featuring attractive decor and home comforts. The Country Inn & Suites San Jose, Costa Rica hotel is perfect for business travelers, families or newlyweds as its conveniently located near downtown San Jose and major attractions like INBioparque, Volcano Poas and the Cafe Britt coffee plantation. Book online today and discover why this San Jose hotel's location in Costa Rica makes a great relaxation destination. ... more   less 
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Also Known As:
Country Inn & Suites San Jose Hotel San Antonio De Belen
Country Inn And Suites San Jose
San Jose Country Inn
Country Inn San Jose
Country Inn & Suites By Carlson, San Jose Aeropuerto, Costa Rica San Antonio De Belen

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