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“Really cool facilities, but horrible rooms and mediocre service” 2 of 5 stars
Review of Costa Rica Marriott Hotel San Jose

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Costa Rica Marriott Hotel San Jose
Certificate of Excellence
GreenLeadersSilver level
Fairfax, Virginia
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Really cool facilities, but horrible rooms and mediocre service”
2 of 5 stars Reviewed February 10, 2013

We stayed at this hotel one night before flying out from San Jose. The building is gorgeous, but the actual guest rooms are awful. We can't wait to go back to Costa Rica, but we would never stay at this hotel again. The staff is mildly interested in helping, but certainly not customer oriented.We had some snacks and drinks at the lobby bar and we waited nearly an hour for our food. The waitress came once to bring us our first drink, and then disappeared. The only time she apologized for the wait is when she brought us our food and told us the kitchen was behind. No kidding? That would have been nice to know before we sat here waiting and being ignored.

My husband is a Platinum Elite, and they stuck us across from the elevator, even though his profile specifically says not to. Needless to say, we heard the elevator all night from room 555. There is also absolutely no other sound proofing in the rooms. We heard the guy next door call for his 5 am wake up call and then of course heard his 5 am wake up call as well. Good thing we had to get up early too... We hardly slept all night because the hallways were so loud and echoe-y. We heard noises from the central courtyard all night- a party let out and we heard everyone leave and the staff start disassembling the tables from 5 floors up. Then we also heard people walking and talking in the hallway all night. It was truly awful. In addition, the shower in the bathroom was super, super slippery and I actually fell. There was a non-slip mat, but it only covered part of the shower. The whole experience at this hotel was awful. I was so happy to check out and leave.
The only plus is that free parking was available around the side of the building.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank mack09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (379)
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English first
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed February 10, 2013

This is an expansive hotel on a large property that was once a coffee plantation. Some of the coffee plants still exist around the grounds. The facilities here make it more of a resort than a hotel and being out of the city the selection of activities and dining on-site are well appreciated. The hotel is near to the airport which was convenient after we had been travelling for a long time and we wanted to get to our room as quickly as possible. We arranged a private pick-up from the airport which was organised through the hotel. From the moment we were met at the airport through to the check in process all the staff were very friendly and helpful. This made our first visit to Costa Rica pleasant and memorable.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GummyShark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 7, 2013 via mobile

Everything you expect from a Marriott property and more. The staff is great and even keep the tapas restaurant open late for us. The rooms are pretty standard for Marriott but e grounds are wonderful. I will stay again and recommend this hotel to anyone needing a place near the airport. The staff and concierge lounge staff make this a perfect place.

Stayed February 2013, traveled as a couple
Helpful?
Thank ronningtj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania, Usa
Level Contributor
184 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed February 6, 2013

The Marriott San Jose Hotel in Costa Rica is built in a hacienda style with beautiful grounds in a quiet area near the airport. The building is beautifully decorated with a lovely interior courtyard. Many rooms have views of the mountains surrounding San Jose. All public spaces and rooms were immaculately clean and comfortable. At night, they lit electric candles in the public areas which were very pretty. The restaurants looked lovely and the food was reasonably priced. The executive lounge was very nice and offered a nice selection of food for breakfast and for the hors de oeuvres hours. Drinks were not free in the executive lounge, but were competitively priced. Service everywhere was excellent. The grounds alone are worth a visit. They have two large pools and a hot tub surrounded by lovely landscaping. They offer a spa and exercise room in a separate building. There is a small golf course and other sports facilities, including a measured walking path, on the grounds. There is also a small chapel on the grounds. They have a travel service on the property offering local tours, but we connected with a local guide who offered a more cost-effective solution for our available time. The hotel offered airport pickup service for a small fee which worked very well for us. The only downside is that this hotel is not in the downtown or tourist area if you wish to walk to attractions and outside restaurants, but this was not a problem for us. I highly recommend this hotel. We will return should we find ourselves in Costa Rica in the future.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AlwaysForever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chantilly, Virginia, USA
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 3, 2013

Stayed five nights over Christmas break (Dec 2012). Had a wonderful time, everything about the property was top quality. Included breakfast buffet was a perfect start of the day. Had access to the executive lounge which provided snacks and drinks further making the stay even more pleasant. Overall, the whole family enjoyed the hospitality and relaxing environment. It is close to the airport, taxi cost was about US$10. Used on-site agency to book excursions to Poas Volcano, Manuel Antonio National Park, etc. Could have saved some money had I pre-planned and booked these in advance (through Viator or Expedia), but still not a bad value. Would definitely stay here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Luv2TravelToo63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashland, Massachusetts
Level Contributor
127 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed February 1, 2013 via mobile

Although I stayed here for work, it is a very beautiful hotel and I could stay here if i was on vacation. It used to be a coffee plantation so its big and sprawling with several nature walks on the grounds. The restaurants are very nice but the service is excellent. The pools were a bit cold but the gym and spa were top notch. My only complaint could be that the hotels houses several groups in the 2 weeks I was there it was a large coffee company, a huge wedding, and a drug company. It is not the fault of the hotel but the guests can get loud by the hotel handled it professionally.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Omni99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Sussex
Level Contributor
325 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
5 of 5 stars Reviewed January 31, 2013

We stayed here for two night as part of a Costa Rica tour. This is a modern hotel on the outskirts of San Jose and within a few minutes of the airport. The rooms are spacious, the food is good and the staff very helpful and friendly. Some noise does echo from the corridors to the rooms due to the hard floors.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank iceman123EastSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Costa Rica Marriott Hotel San Jose

Property: Costa Rica Marriott Hotel San Jose
Address: 700 mts West from Bridgestone/Firestone, San Antonio De Belen 502-4005, Costa Rica
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in San Antonio De Belen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Costa Rica Marriott Hotel San Jose 4*
Number of rooms: 299
Reservation Options:
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Also Known As:
Costa Rica Marriott San Jose
Marriott San Antonio De Belen
Marriott San Jose
Marriott Costa Rica
San Jose Marriott
Costa Rica Marriott Hotel San Jose San Antonio De Belen

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