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I visited San José, Costa Rica for rest and relaxation purpose only. In order to accomplish my desire I chose Wyndham San Jose Herradura near to airport. I found very kindly people in the front desk, who help me in the check-in process, because I arrived several hours early and request a room far away from the noise, and they gave me a quiet room near to the swimming pool. Excelente service and very kindly people.
Date of stay: October 2017
Trip type: Traveled solo
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Silvia C, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel & Convention Center, responded to this review
Responded Oct 15, 2017
Dear Guest,
Your message was appreciated. It us good to hear that you were pleased with our location and our staff. We look forward you visit us again, the next time you travel to San José.
Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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We had a wonderful time at the hotel, enjoyed the great breakfast with wide variety a d the facilities provided. we would love to be here again. the rooms are equipped with a private jequsi that was great to finish a day with.
Date of stay: October 2017
Trip type: Traveled with family
Sleep Quality
Rooms
Ask OrB106 about Wyndham San Jose Herradura Hotel & Convention Center
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silvia C, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel & Convention Center, responded to this reviewResponded October 12, 2017
Dear guest,
Thanks for your review. We are glad you had a nice stay, and that you enjoyed our complimentary breakfast buffet. Your feedback is valuable
We hope to return soon.
Best regards,
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
It seems like it was a luxury hotel 20 years ago that was superficially updated. Our first room (second floor with no elevator) had a very strong smell of mold. Complained and got moved to a different room with slightly less smell (with a "disguising" smell of sprey). Room was large. Had to sleep with the window open because of the smell. Had to leave early morning before the included breakfast and was given a "take away" breakfast including: x1 apple, x1 orange juice, x1 roll...
Date of stay: August 2017
Trip type: Traveled as a couple
Sleep Quality
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silvia C, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel & Convention Center, responded to this reviewResponded October 12, 2017
Dear guest,
Thank you for your review and for choosing our property to stay in San Jose. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Best regards!
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
I've run a congress in this hotel in April 2017. The congress service, facilities, food and staff are great.
Unfortunately the rooms are a bit old. However they are still ok for a couple of nights but unconfortable for a long stay.
Conference meeting rooms are also old. They should be renovated as soon as possible. However the staff kindness and attention to the client are fantastic. They try to solve any situation that will occur as soon as possible!
Date of stay: April 2017
Trip type: Traveled on business
Location
Cleanliness
Service
Ask Businesstraveler1987 about Wyndham San Jose Herradura Hotel & Convention Center
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silvia C, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel & Convention Center, responded to this reviewResponded September 19, 2017
Dear Mr. Carvalho,
Thank you for your review and for choosing our property to stay in San Jose. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Best regards!
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The people that work at this hotel are amazing. I would like to give a shout to Luis Zunigo who works at the Tropicata Restaurant in the Hotel. He went out of his way to serve us and make us feel so welcome along with the waiters in the restaurant. Highly recommend this place.
Date of stay: September 2017
Trip type: Traveled on business
Value
Sleep Quality
Service
Ask ArnoldR206 about Wyndham San Jose Herradura Hotel & Convention Center
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silvia C, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel & Convention Center, responded to this reviewResponded September 12, 2017
Dear Arnold,
Thanks for choosing us; our commitment is to make your stay memorable. We appreciate your feedback! It is great to know your stay was pleasant, and that our service and facilities were convenient to you.
Best regards,
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
- we were promised a newly renovated room and when we got there they acted as if they did not know what we were talking about. - rooms were extremely old and not clean - definitely NOT 4 star accommodations like we were told ... more like 2 stars - no wash cloths in the room - had to change rooms because the tub in the first room was falling apart and the window would not close - new room was not that much better - A/C never cooled down the room - no shower curtain so the floor go soaked when we showered - drain in the sink would not drain the water - furniture was stained and linens smelled like mold - rooms were dirty so we didn't dare to eat there for breakfast - would NOT recommend staying here
Date of stay: September 2017
Trip type: Traveled with family
Rooms
Cleanliness
Service
Ask arianamckenzie about Wyndham San Jose Herradura Hotel & Convention Center
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silvia C, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel & Convention Center, responded to this reviewResponded September 4, 2017
Dear Ms. Mckenzie,
I would like to take this opportunity to apologize for your unpleasant experience as a guest. I appreciate the time that you took to bring this matter to our attention. By telling us what you don’t liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Best regards!
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
