The people that work at this hotel are amazing. I would like to give a shout to Luis
Zunigo who works at the Tropicata Restaurant in the Hotel. He went out of his way to serve us and make us feel so welcome along with the waiters in the restaurant. Highly recommend this place.
Dear Arnold,
Thanks for choosing us; our commitment is to make your stay memorable. We appreciate your feedback! It is great to know your stay was pleasant, and that our service and facilities were convenient to you.
Best regards,
- we were promised a newly renovated room and when we got there they acted as if they did not know what we were talking about.
- rooms were extremely old and not clean
- definitely NOT 4 star accommodations like we were told ... more like 2 stars
- no wash cloths in the room
- had to change rooms because the tub in the first room was falling apart and the window would not close
- new room was not that much better
- A/C never cooled down the room
- no shower curtain so the floor go soaked when we showered
- drain in the sink would not drain the water
- furniture was stained and linens smelled like mold
- rooms were dirty so we didn't dare to eat there for breakfast
- would NOT recommend staying here
Dear Ms. Mckenzie,
I would like to take this opportunity to apologize for your unpleasant experience as a guest. I appreciate the time that you took to bring this matter to our attention. By telling us what you don’t liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Best regards!
Myself and a friend stayed for one night, in late-August in room 1140 (twin beds) before flying to Panama City, Panama the next morning. Our rate included breakfast.
We arrived after a three hour 'Interbus' minibus drive from Manuel Antonio.
The hotel is 3 miles from the Juan Santamaria International Airport. The journey to the airport took 15 minutes.
Pros:
-Check-in 3pm onwards.
-Spacious Lobby.
-Free WiFi - throughout hotel - no password required.
-Helpful and friendly staff.
-Room 1140 twin bed room. Key-card room entry. Hinged doors to walk-in wardrobe with shelves, hanging rail with hangers, free electronic safe, iron & ironing board. Sony Bravia TV (English language channels include Fox, CNN, ABC) atop wooden cabinet with drawers. Twin beds, bedside table, clock radio, telephone. Desk & chair, free coffee making facility (including decaf), 2 free bottles of water. Spacious en suite bathroom with bath-shower, toilet, towels, twin sinks, hairdryer, mirror. View from room of inner garden and rooms opposite.
-Fitness Center
-Three outdoor swimming pools - two located by Tropicala restaurant.
-Car rental office - Alamo.
-Tour operator office - Gray Line.
-Business Center - four desktop computers.
-Cafe - Cafe Nolzza - seating in shared area.
-Bar & grill, casino.
-Gift shop - Costa Rican souvenirs, jewellery, books, drinks, snacks.
-Restaurants- Sakura (Japanese), Quattro (Italian and American), Tropicala (Central and South America).
-Breakfast - Tropicala - 6-10:30am - buffet breakfast. Cereals, fruits, yoghurts, toaster, hot food. Coffee served at table.
-Checkout 12pm noon.
Cons:
-No lift to our floor. However, the Bellman took our suitcases to our room.
-Room - noisy air conditioning unit.
-Room - tired fixtures and fittings. We also had the same wall-print twice.
Notes:
-Hard Rock Cafe located opposite hotel entrance.
-'Plaza Real Cariari Shopping Mall' - accessed via a path past Hard Rock Cafe, over a footbridge, then follow road past the McDonalds. Mall has three storeys - eclectic mix of shops including shoes, clothes, electrical, sports shops, 'musi' convenience store (water, alcohol, snacks), 'Aliss' department store and a ground floor food court (KFC, Subway, Pizza Hut, McDonalds (manager spoke English)). Separate premises for a full-size McDonalds and Applebees, plus other restaurants.
Dear guest,
We are very happy that your stay with us was so satisfactory and convenient because there is nothing more important to us than our guests' comfort and satisfaction.
We hope we will see you again on your next visit to our country,
Best regards,
We stayed here on our first and last nights in Costa Rica. The rooms were stunning and the bed was amazingly comfortable and huge! Breakfast was good quality. Our flights home were cancelled the day before we left so I was very grateful to Agnes on reception for letting me call the airline from the hotel phone, even though I was on hold for an hour. A very pleasant place to stay.
Dear guest,
We are glad that your stay has been pleasant and that our location and facilities were convenient for you.
We hope you visit us the next time you travel to Costa Rica.
Best regards
If you need a stop-over night in San Jose this hotel is excellent value. Book one of their suites - the Presidential Suite which has 2 bedrooms, lounge, office, jacuzzi, sauna....is less than $300 a night - cheaper than a standard room five minutes closer to the airport. They will collect you from the airport or drop you off and the staff and service is spectacular. Food is amazing with a range of restaurants to choose from and breakfast has a good range of quality food. The beds are so comfortable and it was so quiet I slept really well. Nothing bad to say about this hotel. 5 star!
Dear Paula,
Thanks for your review. We are glad you had a nice stay, and that you enjoyed our complimentary breakfast buffet and the suite.
We hope to return soon.
Your feedback is valuable
Best regards
