We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
arianamckenzie
Boston, Massachusetts

TERRIBLE ACCOMODATIONS

1.0 of 5 bubblesReviewed Sep 2, 2017
- we were promised a newly renovated room and when we got there they acted as if they did not know what we were talking about.
- rooms were extremely old and not clean
- definitely NOT 4 star accommodations like we were told ... more like 2 stars
- no wash cloths in the room
- had to change rooms because the tub in the first room was falling apart and the window would not close
- new room was not that much better
- A/C never cooled down the room
- no shower curtain so the floor go soaked when we showered
- drain in the sink would not drain the water
- furniture was stained and linens smelled like mold
- rooms were dirty so we didn't dare to eat there for breakfast
- would NOT recommend staying here
Date of stay: September 2017
Trip type: Traveled with family
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silvia C, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel & Convention Center, responded to this review
Responded Sep 4, 2017
Dear Ms. Mckenzie,

I would like to take this opportunity to apologize for your unpleasant experience as a guest. I appreciate the time that you took to bring this matter to our attention. By telling us what you don’t liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Best regards!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
$100
Fully refundable
  • Hotels.com
    $100
  • ZenHotels.com
    $97
  • Expedia.com
    $100
0.2 miles from Wyndham San Jose Herradura Hotel & Convention Center
Free Wifi
Free parking
$102
Fully refundable
No prepayment needed
  • Choice Hotels
    $120
  • Lol.travel
    $70
  • Expedia.com
    $82
0.6 miles from Wyndham San Jose Herradura Hotel & Convention Center
Free Wifi
Free parking
$199
Fully refundable
No prepayment needed
Book Now with Marriott Bonvoy
  • Booking.com
    $199
  • Expedia.com
    $199
  • Hotels.com
    $199
1.0 miles from Wyndham San Jose Herradura Hotel & Convention Center
Free Wifi
Pool
Hotel Facade
$127
Book Now with Marriott Bonvoy
  • Booking.com
    $127
  • Expedia.com
    $127
  • Hotels.com
    $127
1.3 miles from Wyndham San Jose Herradura Hotel & Convention Center
Free Wifi
Free parking
$103
Fully refundable
  • Expedia.com
    $103
  • ZenHotels.com
    $93
  • Hotels.com
    $103
1.8 miles from Wyndham San Jose Herradura Hotel & Convention Center
Free Wifi
Free parking
$99
  • Trip.com
    $93
  • Destinia.com
    $90
  • Priceline
    $99
2.6 miles from Wyndham San Jose Herradura Hotel & Convention Center
Free Wifi
Free parking
$95
Fully refundable
No prepayment needed
  • Expedia.com
    $95
  • Hotels.com
    $95
  • Priceline
    $95
0.4 miles from Wyndham San Jose Herradura Hotel & Convention Center
Free Wifi
Free parking
getlstd_property_photo
$70
$63
Fully refundable
No prepayment needed
  • Priceline
    $70
  • Agoda.com
    $70
1.5 miles from Wyndham San Jose Herradura Hotel & Convention Center
Free Wifi
Free parking
$65
Fully refundable
No prepayment needed
  • Hotels.com
    $65
  • Expedia.com
    $65
  • Priceline
    $65
1.8 miles from Wyndham San Jose Herradura Hotel & Convention Center
Free Wifi
Free parking
$50
Fully refundable
  • Priceline
    $50
  • Agoda.com
    $50
0.6 miles from Wyndham San Jose Herradura Hotel & Convention Center
View more hotels in San Antonio De Belen
Reviews (1,569)
Filter reviews
1,569 results
Traveler rating
396
499
336
170
168
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
396
499
336
170
168
Show reviews that mention
All reviews hard rock cafe san jose costa rica quattro restaurant close to the airport coffee maker shuttle service buffet breakfast rooms are large international airport gift shop pools sakura mall jacuzzi alamo sjo
Selected filters
Filter
Updating list...
371 - 376 of 1,569 reviews
Reviewed August 31, 2017 via mobile

Myself and a friend stayed for one night, in late-August in room 1140 (twin beds) before flying to Panama City, Panama the next morning. Our rate included breakfast.

We arrived after a three hour 'Interbus' minibus drive from Manuel Antonio.

The hotel is 3 miles from the Juan Santamaria International Airport. The journey to the airport took 15 minutes.

Pros:
-Check-in 3pm onwards.
-Spacious Lobby.
-Free WiFi - throughout hotel - no password required.
-Helpful and friendly staff.
-Room 1140 twin bed room. Key-card room entry. Hinged doors to walk-in wardrobe with shelves, hanging rail with hangers, free electronic safe, iron & ironing board. Sony Bravia TV (English language channels include Fox, CNN, ABC) atop wooden cabinet with drawers. Twin beds, bedside table, clock radio, telephone. Desk & chair, free coffee making facility (including decaf), 2 free bottles of water. Spacious en suite bathroom with bath-shower, toilet, towels, twin sinks, hairdryer, mirror. View from room of inner garden and rooms opposite.
-Fitness Center
-Three outdoor swimming pools - two located by Tropicala restaurant.
-Car rental office - Alamo.
-Tour operator office - Gray Line.
-Business Center - four desktop computers.
-Cafe - Cafe Nolzza - seating in shared area.
-Bar & grill, casino.
-Gift shop - Costa Rican souvenirs, jewellery, books, drinks, snacks.
-Restaurants- Sakura (Japanese), Quattro (Italian and American), Tropicala (Central and South America).
-Breakfast - Tropicala - 6-10:30am - buffet breakfast. Cereals, fruits, yoghurts, toaster, hot food. Coffee served at table.
-Checkout 12pm noon.

Cons:
-No lift to our floor. However, the Bellman took our suitcases to our room.
-Room - noisy air conditioning unit.
-Room - tired fixtures and fittings. We also had the same wall-print twice.

Notes:
-Hard Rock Cafe located opposite hotel entrance.
-'Plaza Real Cariari Shopping Mall' - accessed via a path past Hard Rock Cafe, over a footbridge, then follow road past the McDonalds. Mall has three storeys - eclectic mix of shops including shoes, clothes, electrical, sports shops, 'musi' convenience store (water, alcohol, snacks), 'Aliss' department store and a ground floor food court (KFC, Subway, Pizza Hut, McDonalds (manager spoke English)). Separate premises for a full-size McDonalds and Applebees, plus other restaurants.

Date of stay: August 2017
Trip type: Traveled with friends
Thank jonotennis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silvia C, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel & Convention Center, responded to this reviewResponded September 1, 2017

Dear guest,

We are very happy that your stay with us was so satisfactory and convenient because there is nothing more important to us than our guests' comfort and satisfaction.


We hope we will see you again on your next visit to our country,


Best regards,




Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2017

We stayed here on our first and last nights in Costa Rica. The rooms were stunning and the bed was amazingly comfortable and huge! Breakfast was good quality. Our flights home were cancelled the day before we left so I was very grateful to Agnes on reception for letting me call the airline from the hotel phone, even though I was on hold for an hour. A very pleasant place to stay.

Date of stay: August 2017
Trip type: Traveled as a couple
Thank JPH1984
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silvia C, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel & Convention Center, responded to this reviewResponded September 1, 2017

Dear guest,

We are glad that your stay has been pleasant and that our location and facilities were convenient for you.
We hope you visit us the next time you travel to Costa Rica.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2017 via mobile

If you need a stop-over night in San Jose this hotel is excellent value. Book one of their suites - the Presidential Suite which has 2 bedrooms, lounge, office, jacuzzi, sauna....is less than $300 a night - cheaper than a standard room five minutes closer to the airport. They will collect you from the airport or drop you off and the staff and service is spectacular. Food is amazing with a range of restaurants to choose from and breakfast has a good range of quality food. The beds are so comfortable and it was so quiet I slept really well. Nothing bad to say about this hotel. 5 star!

Date of stay: August 2017
Trip type: Traveled as a couple
Thank paulac564
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silvia C, Director de Relaciones Públicas at Wyndham San Jose Herradura Hotel & Convention Center, responded to this reviewResponded August 30, 2017

Dear Paula,
Thanks for your review. We are glad you had a nice stay, and that you enjoyed our complimentary breakfast buffet and the suite.

We hope to return soon.

Your feedback is valuable

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2017

Spent a few nights in the hotel after arriving in San Jose and prior to flying out. Location is perfect if you want to make sure you beat the San Jose traffic for your flight out. There's a casino, nice restaurants (Quattro) and the grounds of the hotel are spacious - two pools! My favorite part of this place is there's a church, a casino and the Hard Rock Cafe all using the same parking lot! The Breakfast buffet was the highlight! Fresh local choices everyday always accompanied by rice and beans! Great start to any day. Coffee was delish too.

Date of stay: July 2017
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank ptodisco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silvia C, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel & Convention Center, responded to this reviewResponded August 28, 2017

Dear Guest,

Thank you for taking the time to write about your experience at the hotel.
We are glad to know that your perception of our staff, services and facilities have been positive and visit are Santa María Church.

We look forward you visit us again, the next time you travel to Costa Rica.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2017 via mobile

Great service very friendly. Stayed in bridal suite with jacuzzi perfect to unwind after a long flight. Room service good and delicious steak ! Breakfast great With fresh fruit fresh juices and cooked etc.

Date of stay: August 2017
Trip type: Traveled as a couple
Thank Donkeycow15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Silvia C, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel & Convention Center, responded to this reviewResponded August 28, 2017

Dear Guest,

We are very happy that your stay with us was so satisfactory and convenient because there is nothing more important to us than our guests' comfort and satisfaction.

We hope we will see you again on your next visit to our country,


Best regards,




Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews