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“Lovely hotel, great staff”

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DoubleTree by Hilton Hotel Cariari San Jose
Certificate of Excellence
Honor, United States
2 reviews
“Lovely hotel, great staff”
5 of 5 bubbles Reviewed March 13, 2014

We were very satisfied with the experience overall. The staff was most helpful and friendly. The pool area and restaurant were lovely and the location is good (near the airport). would use this hotel again. We recommend it highly.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jack H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, March 14, 2014
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. Margie Aristy, Director of Sales & Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,282 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (185)
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English first
Las Vegas, Nevada
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed March 11, 2014

Spent three wonderful nights in this resort hotel. There were the usual small items of issue (A/C thermostat was either on or off but no in-between, maids left too few towels, etc.), but overall this was a really pleasant experience. The staff was terrific, from the front desk to the bellmen to the restaurant wait staff. Diego at the front desk was far-and-away a star, with multiple accolades from several members of our large group. We certainly would return to this hotel.

Room Tip: The up charge for a nicer room also includes free internet, pool access, and a very good happy hour...
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, March 13, 2014
I just wanted to say thanks for your recent stay here at DoubleTree by Hilton Cariari San Jose! I’m so glad you were able to experience our warm hospitality. We can’t wait to see you again soon. Margie Aristy, Director of Sales & Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brick, New Jersey
Level Contributor
93 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

We stayed in 4 different hotels in Costa Rica this past February and this was by far, the best. I wish we had stayed at the doubletree for the entire trip. The pool was great and loved the restaurant, which was very reasonable. The rooms were equipped with a TV, which was sorely missed in the other hotels. They also had computers in the lobby area to check your email. Really love the warm cookies provided at check-in.

Room Tip: This hotel is also really close to the airport, like ten minutes.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, March 13, 2014
Thanks for staying here at the DoubleTree by Hilton Cariari San Jose. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. Margie Aristy, Director of Sales & Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
floyds knobs, United States
1 review
5 of 5 bubbles Reviewed March 10, 2014

As always a great experience at this hotel! The hotel staff is awesome, rooms are clean I would highly recommend this hotel to anyone. Great location and any tour you want to go on will pick you up at the hotel.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mary Kay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, March 13, 2014
Thank you for your kind words. We appreciate the opportunity to welcome you and appreciate your business. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Margie Aristy, Director of Sales & Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Countryside, Illinois
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed March 7, 2014

We expected more from a Hilton. We stayed at the hotel for one night at the beginning of a tour and one night at the end. Both times we were given a room with two double beds, when a single bed had been requested. One of the nights the hotel was able to change the room. The hotel has some plumbing problems; the first room had drains which ran slowly and the second room had water on the floor from a leaking sink. The coffee makers in the rooms don't work very well. The hotel has a very nice pool area, but the water was very cold and in the two days we were there we only saw two people use the pool very briefly. My cell service wifi was not available; the hotel did have their service for a fee. Staff members were generally friendly and tried to be helpful, the hotel is close to the airport, and breakfast was very good, but this hotel is just average.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, March 13, 2014
We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at DoubleTree by Hilton Cariari San Jose. We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement. Margie Aristy, Director of Sales & Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbury, United States
1 review
5 of 5 bubbles Reviewed March 7, 2014

The Doubletree Cariari is a great hotel with open air hallways, a great pool, and wonderful responsive staff. I have stayed at this hotel several times for work over the last five years. This hotel has all of the amenities needed for both the business traveler and the tourist. The staff is wonderful with many English speaking individuals.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Deanna Marie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, March 13, 2014
Thank you for choosing to stay with us at the DoubleTree by Hilton Cariari San Jose. I am glad to hear that you enjoyed your stay and that our staff was helpful! I hope you will return should your travels bring you back this way. Margie Aristy, Director of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 7, 2014

This is a great place to stay in San Jose. The rooms are big and very clean. Very comfortable beds. Excellent pool. The restaurant serves great food. The breakfast buffet is outstanding..... Free WiFi in the lobby area. The DoubleTree is very close to the San Jose Airport and a shuttle is provided for $10.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank rwolfe999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this review, March 13, 2014
It’s awesome to hear you are pleased with our hotel. We at DoubleTree by Hilton Cariari San Jose are very happy to hear that you had an enjoyable stay with us, and look forward to welcoming you back to San Jose in the not too distant future. Margie Aristy, Director of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Cariari San Jose

Property: DoubleTree by Hilton Hotel Cariari San Jose
Address: Cariari, San Antonio De Belen 40701, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in San Antonio De Belen
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Cariari San Jose 4*
Number of rooms: 222
Official Description (provided by the hotel):
Warm, rustic and luxurious, the DoubleTree Cariari by Hilton brings modern day opulence to Costa Rica's capital city. A heavenly urban retreat with spacious guestrooms, a sparkling swimming pool and great service. ... more   less 
Reservation Options:
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Also Known As:
Doubletree Cariari By Hilton San Jose Hotel San Antonio De Belen
Doubletree San Antonio De Belen
San Jose Hilton
DoubleTree By Hilton Hotel Cariari San Jose Costa Rica/San Antonio De Belen

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