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“Nice hidden property”

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DoubleTree by Hilton Hotel Cariari San Jose
Certificate of Excellence
Reviewed August 25, 2012

Had to travel to Costa Rica for work and needed to stay in the city area. This hotel was like a hidden resort. You would never know you were staying in the city. The hotels workers were so nice. From the time I called to make the reservation to check-out everyone was very kind. The pool looked very nice but it was a little cool and rainey for me to use. Place to eat were good also. Average hotel prices. Casino kinda lame but there if you want to play. Shuttle from airport is $8.00. We ended renting a car after our first night and parking was free. Airport departure tax can be paid at hotel which is nice since it will save you about 45 minutes at airport. Rooms were very clean and the basic Latin style room. Rooms are not like the U.S. . Internet connection was only ok. Would stay here again.

  • Stayed: August 2012, traveled on business
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1  Thank nikki721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this reviewResponded September 17, 2012

Thank you for taking a moment to share your experience. We look forward to serving your travel needs at the DoubleTree by Hilton Cariari San Jose in your next business trip. Margie Aristy, Director of Sales & Marketing.

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951 - 957 of 1,450 reviews

Reviewed August 12, 2012

This is a lovely hotel on the outskirts of San Jose with caring staff and excellent facilities. The rooms are spacious and the beds are so soft and comfortable! The front desk and especially the bellmen & concierge go out of their way to be helpful and offer suggestions & transportation as needed. We stayed three nights at the beginning of our trip and one night at the end with the Doubletree and did not regret one moment of our time in this lovely hotel. The restaurant onsite and small casino are both excellent and the open air feel to the hotel ensures a quiet and relaxing stay. This hotel really is built around ensuring customer satisfaction and it's an excellent choice for the area. Highly recommend!

Room Tip: Rooms away from the pool were very quiet and spacious!
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  • Stayed: July 2012, traveled as a couple
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1  Thank Nicola C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this reviewResponded September 17, 2012

Thank you for your kind words. We appreciate the opportunity to welcome you and appreciate your business. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing DoubleTree by Hilton Cariari San Jose. Margie Aristy, Director of Sales & Marketing.

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Reviewed August 12, 2012

Stayed here twice at the end of July and in early August. We were on a vacation, but this hotel would work just as well for a business trip.

The rooms are clean, well maintained, and have all the amenities you would expect. The staff is friendly and quick if you need something. The high point may be the restaurant. It really is very, very good.

The location is easy to get to, right off the TransAmerica highway, but it's far enough back that things like traffic noise aren't an issue. There is also a mall and some smaller shops near by if you need to pick up a few things.

Room Tip: Ask for the executive floor
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  • Stayed: August 2012, traveled as a couple
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Thank rzrnaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this reviewResponded September 17, 2012

Just wanted to thank you for your recent stay here at DoubleTree by Hilton Cariari San Jose! So glad you were able to experience our authentic hospitality. We look forward to seeing you soon. Margie Aristy, Director of Sales & Marketing.

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Reviewed August 5, 2012 via mobile

I say at the hotel 2-3 times per year when I go to San Jose for business. It is very close to the airport so it is very convenient when you try to leave the country. The traffic in San Jose an be hectic and staying kn Cariari will save you a lot of time. Breakfast is really good and you have a small shopping mall next to the hotel with restaurant and supermarket

  • Stayed: August 2012
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1  Thank rwurbina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this reviewResponded August 6, 2012

Thank you for taking a moment to share your experience. I am happy to hear you found our great location and delicious breakfast to your liking. Thank you for your business, and I hope to see you again soon at the DoubleTree by Hilton Cariari San Jose. Margie Aristy, Director of Sales & Marketing.

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Reviewed August 2, 2012

My wife and I stayed for a week during April. The front desk was very friendly and accommodating, in my opinion they were some of the best front desk staff I have met. The bar was a lot of fun especially on nights when they have live music playing. Our bartender introduced us to the Guaro Sour and it has become one of my all time favorite drinks, unfortunatelly they don't sell Guaro in Los Angeles. We only had two issues when staying at the hotel the restaurant staff was really slow and we would have to have to wave them down in order for them to come to our table. Also, one day the cleaning lady was cleaning our room so we decided to just wait out by the pool. When we got back to our room we noticed that she left it open. Thankfully our money and other valuables were in the safe.

  • Stayed: April 2012, traveled as a couple
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Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this reviewResponded August 6, 2012

Thank you for choosing to stay with us at the DoubleTree by Hilton Cariari San Jose. I am glad to hear that you enjoyed your stay and that the Front Desk Staff was so attentive to your needs. I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Margie Aristy, Director of Sales & Marketing.

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Reviewed July 28, 2012

Stayed here for a week long training and the hotel struck a good balance for us. Conference room facilities were average, but felt more depressing given the nice pool and atmosphere just outside. The casino and open air walkways to rooms also contributed to the resort feel. Breakfast was buffet style and included typical Costa Rican breakfast dishes as well as other options. Wait staff were very friendly. Bathroom fixtures are a bit outdated but overall my room was large, clean and cool. The FreshMarket grocery store a block away accepts US dollars (20s or smaller) and has an ATM that will give currency in either dollars or colones. Go there rather than using the hotel which had a higher-than-average exchange rate. You can also pay your departure tax at the hotel (for an extra fee) although the system was down when I tried.

  • Stayed: July 2012, traveled on business
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1  Thank lhansen80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this reviewResponded August 6, 2012

Thank you for taking a moment to share your experience with us. We look forward to serving your travel needs at the DoubleTree by Hilton Cariari San Jose. Should your travels bring you back this way, I hope that you will stay with us again. Margie Aristy, Director of Sales & Marketing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2012

This hotel is near the airport and just outside San Jose. There is a market and restaurants a block away. The rooms and facilities are clean and look better than the pictures on their web site. I had trouble with the front desk on both my stays over price. The first time, the manager felt my discount was too great and kept trying to up sell us. When we wouldn't add any services, he put us in a room with a view of the recycle area. We only sleep in the room so it was no big deal. The second time was at check out when they tried to charge me rack rate and I had to pull out my reservation with pricing to get the correct rate. In general the staff was great other than the front desk. They even let me pick one of their cocoa pods so the kids could try the fruit. It was also a bit disappointing that they don't have a free shuttle service or free in room internet, but it is free in the lobby.

  • Stayed: July 2012, traveled with family
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Thank glen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie_Aristy, Director of Sales at DoubleTree by Hilton Hotel Cariari San Jose, responded to this reviewResponded September 17, 2012

Thank you for taking the time to share your comments about your recent stay at the Doubletree by Hilton Cariari San Jose. Your feedback about our services and facilities is very important to us, as your comments are valuable and instructive tools in assisting us as we strive for excellence. I have addressed your comments to the appropriate managers so they can take the corrective actions to avoid these situation in the future.

I hope that you have thoroughly enjoyed your stay in Costa Rica and would give us the opportunity to welcome you again in the future. Margie Aristy, Director of Sales & Marketing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Cariari San Jose

Address: Cariari, San Antonio De Belen 40701, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in San Antonio De Belen
Price Range: $102 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel Cariari San Jose 4*
Number of rooms: 222
Official Description (provided by the hotel):
Warm, rustic and luxurious, the DoubleTree by Hilton Cariari brings modern day opulence to Costa Rica's capital city. A heavenly urban retreat with spacious guestrooms, a sparkling swimming pool and great service. ... more   less 
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Also Known As:
Doubletree Cariari By Hilton San Jose Hotel San Antonio De Belen
Doubletree San Antonio De Belen
San Jose Hilton
DoubleTree By Hilton Hotel Cariari San Jose Costa Rica/San Antonio De Belen

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