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Reviewed November 10, 2011

Just when we walked in we where welcomed very friendly by Jose S. This is the sixth place we have visited in Costa Rica and probably the best. Jose, tnx for everything. Youve helped us find our way in this beautiful country, well be back! Great greetings, Soli and Ice!

Room tip: Great location just in front of the ocean and a lot of extra services.
Date of stay: November 2011
  • Trip type: Traveled with family
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Thank soliman a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2011

For the most part the staff was friendly and very considerate. Rooms were small but decent however we never had a warm shower. No hot or even warm water.

We would rate this place higher except my wife requested a one hour shiatsu massage where she was inappropriately touched by the Masseur. My wife was met at the lobby and taken to a private room across the road (didn't look like a spa) The masseur did not leave the room to allow my wife to undress. She left her bra and underwear on but once the massage began he removed her top and constantly pulled her underwear below her buttocks. She was not covered witih a towel until she told the masseur she was uncomfortable because he repeatedly massaged her inner thighs, buttocks and breast. When she complained he quickly covered her and left the room. When he returned he massaged her head a few minutes than said the massage was over. He did not leave the room to allow my wife to re-dress. What was suppose to only be a one hour massage turned into 1 hr 40 min. Anyone know of a masseur willing to add an extra 40min to a massage without extra charge?

A very dreadful and disturbing end to our stay at this hotel. When we complained to the manager we were asked to email the details of the ordeal and promised the masseur would be dealt with. We were given a verbal apology and a free dinner (no alcoholic drinks). We have not received any written apology and have not had any replies to our emails. Not very professional!!!

Needless, to say we would not recommend this resort and would recommend going to a spa off site if you wish a massage.

Room tip: get a king bed if possible. Not sure the Queen beds are in fact Queen beds. Seemed really small.
Date of stay: October 2011
  • Trip type: Traveled as a couple
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10  Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2011

location is great but the rooms are a massive dissapointment. breakfast was very well prepared and the bar area is nice to hang out at and watch the activity on the beach.

Date of stay: October 2011
  • Trip type: Traveled as a couple
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Thank jim d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2011

For a family trip the hotel was good enough as a base to go visit all vicinity beaches and whatever, and food was excellente in all three courses. However, I did feel that for a 4 star hotel they seem to lack a little more quality in their room accomodations.

Date of stay: March 2011
  • Trip type: Traveled with family
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2  Thank Cabaez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2011

What a massive disappointment. We booked in here at the end of our tour of Costa Rica expecting some luxury. However, the rooms are poor quality and hotel service is terrible. We actually left a day early as a result. These people want £128 per night for something that is no better than a Premier Travel Inn in the UK. Avoid.

Date of stay: October 2011
  • Trip type: Traveled with family
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4  Thank M4565RWneilh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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