Staff is very personable and attentive to your needs, and have all the resources right there for you to find everything in Tamarindo you may want to do from surfing, scuba diving, snorkeling, places to eat, night life, basically anything you want they have the resources right there. My fiance and I went turtle spotting, snorkeling, boat rides, hiking, days at the spa, off grid hiking and cliff jumping all thanks to the hostel. The vibe and atmosphere is very friendly and if you are looking to make new friends, you will have no trouble finding them here. Rooms are kept up and cleaned daily. My guess is anyone who has a bad experience or a bad review either have never been to a hostel before and don't know what to expect or are the type of travelers who prefer to be catered to every step of the way never expecting to carry their own luggage. Oh and we felt VERY SAFE staying there, not a single worry. :) Pura vida.