We stayed at Hotel Villas Playa Samara for 3 days as part of the Monkey Tours. It is a good thing the week ended with this hotel instead of started.
My room was OK but we faced the back fence that was the entrance to the "workers area". This was enhanced by the fact that there was a plumbing tube very close to our door that entered a drain by our door. This tube also had a leak that obviously corresponded to the flushes from the other side of the fence.
The customer service was terrible. There were coffee cups in the room but no coffee maker. When I inquired about a coffee maker (because I was waking up at 4:30AM ) I was told they would "look for one on the property". After one morning of no coffee until the 7AM breakfast I once again inquired about the coffee maker and was told the same thing. Later that day I borrowed one out of another room. I had to supply my own coffee and filters. The air conditioning unit in our room died on the last night.
After the first night my two sisters returned to their room to discover water pouring out of the light fixture (that did not have a globe cover). The front desk moved them to a different room int he same building with one bed and told them the roof workers would be done by 10PM. After much complaining my sisters were moved to a Villa that contained 2 bedrooms. They were told the 2nd room contained another customer but that the person was not allowed to enter the Villa and had a separate entrance. This did end up being the case but it is a little weird to sleep somewhere with a stranger, especially since the hotel/villas were obviously not full. Almost every request was met with a negative response.
The breakfast was great but all other food purchases were bad. The first night we were told we could not order any food except the buffet. After much discussion they told us we would be allowed to order something other than the buffet but the food was not hot.
The daiquiris were made from a powder mix. When my sister ordered a banana daiquiri she was told they could not be made on the property even though there were plenty of bananas around. We wanted to stay put for a while and decided to try the food one more time. Unfortunately, it was terrible. We ordered an appetizer plate that was supposed to be for four people. They delivered the food without any plates or napkins and these items were never delivered despite asking for them. Glasses of water were also requested but not delivered. The language barrier could not be the problem as one of our group spoke Spanish.
Monkey Tours should end their week at another location starting immediately.
Do not stay at this Hotel unless you want poor customer service, smelly entrances to your room, and no coffee until breakfast.
- Official Description (provided by the hotel):
- We are a hotel with fully equipped villas and deluxe rooms. We are located in front of the beach very close yo downtown Samara. ... more less
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