Samara is great, this hotel is not.
We stayed here for four nights at the end of a tour and were extremely disappointed with the hotel and its service. First, there is constant construction. They are rebuilding parts of the main, common areas meaning you are always in a deluge of sawing, hammering and yelling. The construction is right next to the outdoor dining and pool. Not very relaxing.
The staff was rude, unfriendly and unhelpful. Luis was the one guy who seemed to care and know how a hotel is supposed to be run. Other than him, our requests or inquiries were often met with an annoyed response. The staff was inattentive to your needs and seemed bothered by your existence. There was not always someone at the desk so that was a pain if you needed toilet paper or a towel that the maid forgot to put in your room.
The room we stayed in had several issues including blinds that didn't close, a shower head that sprayed water all over the bathroom and outdated furniture. Also, it's your responsibility to wash the dishes but no soap is provided. They definitely weren't paying attention to the details.
The WiFi is a joke. It only sporadically works near the pool.
The location of the hotel is great and the town of Samara is awesome. I definitely recommend visiting the area but staying somewhere else.
- Official Description (provided by the hotel):
- We are a hotel with fully equipped villas and deluxe rooms. We are located in front of the beach very close yo downtown Samara. ... more less
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