I purchased a Groupon vacation for a 4-night stay at this hotel. Unfortunately, they closed after the earthquake in September 2012 and transferred my reservations to another hotel. Groupon gave the option of a full refund, which I opted for and Groupon was very prompt to return my money. I contacted the hotel to confirm my cancelled reservation more than 30-days in advance of my reservation, and received confirmation that my reservation was successfully cancelled and I was due a refund of the tax I had paid on the reservation at the time of booking. That was in September 2012 and I still have not been issued a refund for the tax I paid. I have contacted the hotel 6 times and gotten many run-around responses about when I should see the refund, and now the hotel has stop responding altogether. Stay away from this hotel! There are plenty of others in Samara that are beautiful that have wonderful customer service.
- Official Description (provided by the hotel):
- We are a hotel with fully equipped villas and deluxe rooms. We are located in front of the beach very close yo downtown Samara. ... more less
- Reservation Options:
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