My husband and I travel about 4x per year, using all inclusive if available, and using Worry Free or Fun Jet vacations. And, I always use trip advisor before purchasing a vacation to see the reviews of other travelers. We did this for this Costa Rica vacation as well and all the reviews were good. However, we had nothing but problems from day one. We took our 2 teenage daughters for a 4 day vacation, paid extra for 3 bedroom 2 bath villa. Villas Sol website infers that all villas have ocean views. GREAT!@ WRONG, we were given a 3 bedroom 2 bath villa that was very dirty, no ocean view, worn out furniture to the point you didn't want to sit on it. After about 4 hours of arguing with management, they put us in a 2 bedroom 2 bath ocean view villa, quite nice, but we had to pay $179 extra for it.
Website says all inclusive guests get a sunset boat tour on a/c sail boat. This is wrong as well, manager said they don't do sunset cruises. You can take a boat tour, but their boat was broken. Instead, they loaded 28 people on a fishing boat, no a/c, drove around the coves for an hour, and then let you swim around the boat for 10 minutes. Also, website says there is a minibar in each room...WRONG...we had a full equipped kitchen, but no drinks or anything. Hot tub did not heat up the water, reservations made at the restaurant were lost and staff thought we were lying about having a reservation, even after presenting them with the reservation card that they had filled out. Food in buffet was not good. People were rude, service bad. Ronald, the day manager, helped us out as much as he could, but still charged us extra for the room. Lounge chairs by pool areas had a bar across the back, so you couldn't even lay on those to relax.
All in all, it was a wasted vacation and we will not be back. Website claims to be a first-class hotel, Worry Free had them as a 3 star hotel, far from the case. Best would be a 2 star. Don't go here if you can avoid it. Plenty other hotels to choose from. 2 good things, the combo tour was a blast and the souvenirs near the ocean were cheap.
- Official Description (provided by the hotel):
- Villas Sol Hotel & Beach Resort is a development of 100% Costa Rican capital located on Playa Hermosa, Guanacaste on the northern Pacific Coast and managed by Promotora La Costa, a pioneer company in tourism development in Guanacaste. We are a 4-star resort, and have a Tourism Sustainability Certification (CST) of the Costa Rican Tourism Institute (ICT) and we are affiliated with Resort Condominium International RCI, being the only resort in Central America included in the Gold Crown category granted by this company. We work under an all-inclusive service in 54 deluxe hotel rooms and 109 fully equipped villas of 1, 2 and 3 bedrooms. With unbeatable view of Papagayo Gulf. Among many alternatives for entertainment and sports offered by Villas Sol Hotel & Beach Resort, you’ll find a wide variety of activities for all ages - water sports (motorized & non motorized), sport fishing, diving, kayak & jet ski as well as many one day tours that will take you to the many national parks and hide-away beaches in the area surrounding our resort. Our great location makes not only our resort a great destination but also offers a convenient closeness to all major tours and activities taking place in the Guanacaste area and surroundings. Villas Sol Hotel & Beach Resort is a place for all ages and types of vacationer. A great choice for families traveling with children, single travelers, honeymooners, people looking for a relaxing vacation or those looking for fun and excitement. Our friendly, helpful staff welcome all guests with a “PURA VIDA” and a smile & the best service. ... more less
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- Also Known As:
- Villas Sol Hotel And Beach Resort
- Villas Sol Hotel & Beach Playa Hermosa
- Hotel Sol Beach
- Sol Hotel Playa Hermosa
- Playa Hermosa Sol Hotel
- Villas Sol Hotel & Beach Resort Costa Rica/Playa Hermosa, Guanacaste