If we had only used Plus Papagayo for our day trip, I would give them an EXCELLENT review. Unfortunately due to the nature of our airport transfer, I can't rate them any higher than average.
I'll start with the bad first: We arrived in LIberia on time & I had arranged our transfer through the Coco Beach Hotel so I had no idea who would be picking us up. After not seeing my name on a sign, I finally went over to the tour desk located in the airport & asked the girl if she could call our hotel for us. Our transfer was supposed to pick us up at 11:00am and finally arrived at 11:40. We were told that this would be a private transfer and we ended up sharing a van with 3 other people. At the end of our trip, I arranged transfer back to the airport, again not knowing who would pick us up. (I didn't realize at the time that PP works directly with Coco Beach & Villas Sol) I asked for a 10:00 am pickup and also if it was a private transfer. I was told YES, it would be a transfer for TWO people. At 10:05am, the front desk agent told us that it would be 15 minutes before our driver arrived. Upon arrival, we were told that we had to go to another location, change vans & pick up more people, & then head to the airport. I quickly expressed that this was UNACCEPTABLE as they were already late picking us up & we needed to be at the airport to check in for our flights. The matter was quickly resolved and we were on our way, just the two of us with no stopping on the way. Due to this hassle, I would definitely NOT recommend Plus Papagayo for airport transportion.
The good news is that PP was able to salvage a good rep for our day trip to the Buena Vista Lodge. We were picked up promptly at 7 am, as promised by Jorge. He was a great driver & guide. He shared lots of Costa Rican knowledge with us throughout the day and even stopped several times at scenic viewpoints so we could take photos. On these stops, he also explained alot about the area we were in & showed us several plants and other points of interest. We had a great day of zip lining, water sliding, horseback riding, and sitting in the baths at the 'spa.' I would definitely recommend Jorge as a guide & would do another tour with him!