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Reviewed May 15, 2019

We ate at Margaritaville restaurant more then once when vacationing in Costa Rica, the waiter Wilberth Moreno took care of us every time. They have good food and great service, would definitely recommend it.

Date of stay: February 2019
Trip type: Traveled with family
Thank Vadim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Gutierrez, Director de Relaciones con Clientes at Margaritaville Beach Resort Playa Flamingo, responded to this reviewResponded May 17, 2019

Dear Vadim K.

Thank you so much for your positive comment about your experience at our Banana Wind Café. We are so pleased to receive your positive feedback and thank you for recommend our resort

Pura Vida and we hope to se you again in the future.

Eric Gutierrez
Guests Services Director
Margaritaville Beach Resort Costa Rica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2019

We started out with some issues and concerns, as soon as the team found out about our concerns, they immediately took action to ensure the rest of our stay will be amazing. Eric and Maria immediately called us and stopped over to talk to us and rectify the concerns. We want to especially thank the staff at the Italian restaurant, Jaime and Janet are stellar and go above and beyond to make the dinner experience wonderful. The location of the resort is wonderful, beach and pool are amazing. We had issues with the room but as I’m typing this review, they had made sure all concerns were addressed. Excellent team, that’s what customer service is all about.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank Playasunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Gutierrez, Director de Relaciones con Clientes at Margaritaville Beach Resort Playa Flamingo, responded to this reviewResponded May 17, 2019

Dear Playasunny

Thank you so much for your five stars review!!!!

We are so pleased to read that our staff responded you very quick about your concerns and they offered you an excellent costumer service as they used to offer to all our guests.

On behalf of our Management and Staff, I want to thank you for having informed us about your experience and for the opportunities to enhance your experience. Now we hope you are fine at home after your Costa Rica trip and don't hesitate to tell us in advance about your next visit.

Pura Vida!.

Eric Gutierrez
Guests Services Director
Margaritaville Beach Resort Costa Rica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2019

Banana Wind Cafe. We paid for all inclusive for 6 days in this hotel. dinner service ends at 9:30pm. We came back from a late tour and came to dinner by 8:55pm. We put in all of our orders in at once, to be mindful of the kitchen staff and the time of closing. Upon walking in, we felt unwelcomed. The waitress was rude, and her body language and tone of voice clearly showed that she did not want us to be there. it was low season and maybe.. perhaps.. there were not many vacationers during our stay. However, we did pay for our all inclusive and it is only right for us to be able to order food without receiving any attitude. We rushed as we ate and the waitress handed us the bill without even giving us our dessert that we placed once we arrived**. She then rolled her eyes when we asked that we still wanted our dessert. Poor customer service. I have never felt so unwelcomed in an all inclusive resort. People do not seem to make any eye contact or say hello. I will definitely not recommend this place. The only time we received great service was at the bar by the pool and by the waiter in Capriccios. The female staff in this facility aren't very nice.

Date of stay: April 2019
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
2  Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Gutierrez, Director de Relaciones con Clientes at Margaritaville Beach Resort Playa Flamingo, responded to this reviewResponded 3 weeks ago

Dear Susan L,

Thank you for taking the time to share your feedback about your experience at our resort.

Please, on behalf of our Staff and Management accept our sincere apology for the situation you wrote. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

We are so glad to know you enjoyed the rest of your stay and our Capriccios staff and Bars provided you a better experience according about what we used to offer to all our guests and visitors.

We appreciate your staying with us and hope to see you again in the near future.

Sincerely from the sunny Flamingo Beach.

Eric Gutierrez
Guests Services Director
Margaritaville Beach Resort Costa Rica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2019

We stayed here about five years ago and enjoyed it so we came back with our three young adult children and a friend. We were concerned about the recent change to a Margaritaville because we thought the decor might be cheezy and too resorty for our taste. We were pleasantly surprised that the resort remains a relaxed well run hotel that caters to a nice mix of Americans, Costa Rican’s and a few Europeans. There were several young families, some cute honeymooners, a few old folks like us and some younger people like our kids. The rooms have been nicely upgraded and the food is vastly improved. We did not opt for the all inclusive since we like to eat at the many local places but we did have a few breakfasts and a couple lunches. The service is exceptional, all staff were lovely and so helpful. We rented cars so were able to explore the area easily as the roads are generally good. The pool is fantastic and the beach is beautiful although the waves get big in the afternoons. Everyone in our group had a great time.

Room tip: The pool view rooms are worth the upgrade since the standard rooms face the parking lot and road
Date of stay: May 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Marti N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Gutierrez, Director de Relaciones con Clientes at Margaritaville Beach Resort Playa Flamingo, responded to this reviewResponded May 17, 2019

Dear Marti N.

Thank you so much for your great review about your experience at Margaritaville Beach Resort Costa Rica.

We are so happy to read you enjoyed your Costa Rica trip and you had a great time here.

Once again thank you so much for taking your time to share your experience with the Trip Advisor community and we hope to see you again in the future.

Kind regards from the sunny Flamingo Beach.

Eric Gutierrez
Guests Services Director
Margaritaville Beach Resort Costa Rica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2019

The staff here is amazing just amazing. Very attentive, polite, and personal. It was a super clean resort top to bottom.The rooms are beautiful. A smaller resort with a great mix of couples and families. everyone fits in at Margaritaville. The resort sits just steps away from the best beach in the region (in my opinion). Special shout out to the gentlemen working upstairs at the 5 O'Clock Somewhere Bar Errol, Micheal and Fabian. They went above and beyond to make our stay a most memorable experience.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Gutierrez, Director de Relaciones con Clientes at Margaritaville Beach Resort Playa Flamingo, responded to this reviewResponded May 17, 2019

Dear David

Thank you so much for your great review and thank you for shared it here on Trip Advisor.

We are so pleased to receive your positive feedback about your experience at our beautiful resort and we hope to see you again in the near future.

Kind regards from the sunny Flamingo Beach.

Eric Gutierrez
Guests Services Director
Margaritaville Beach Resort Costa Rica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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