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“Security issue and decor needs updating” 3 of 5 stars
Review of Hotel Coco Palms

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Hotel Coco Palms
Ranked #5 of 11 Hotels in Playas del Coco
Certificate of Excellence
Houston, Texas
Level Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Security issue and decor needs updating”
3 of 5 stars Reviewed July 7, 2014 via mobile

We experienced a security issue: the door to our room would not lock from the outside consistently. It could be opened by firmly putting pressure on the door handle to open the door. Hotel staff was not available for me to address this issue, although I did document it in the survey we were asked to fill out. I could not get the in-room safe to work. For the price of the stay, I have stayed in better and nicer hotels for less expense. The decor of the hotel overall is "tired". The wifi finally worked on my phone on the last day of our stay. The saving graces for my stay were the unbelievably fresh and cool pool (was a life savor for cooling off during the hot afternoons) and the delicious "typical" Costa Rican breakfast that I enjoyed.

Stayed July 2014
Helpful?
2 Thank Travelur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

Traveler rating
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    43
    13
    11
    8
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Edison, New Jersey, United States
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed July 1, 2014

the room has no window to speak of, it was glass window with curtain that you cannot open. the bathroom is very small with no hot water with sink outside in the bedroom. Bedding are faded and old. room basically is quite small. housekeeping is fair.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Alejandrina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 28, 2014

First quick note: GPS might try to take you to he wrong place, but dont despair, just ask people and work your way to the main bar/restaurant street to find the "soccer field" they use as a point of reference.

The entire staff is friendly and helpful. The room is huge and clean. The pool was our favorite part as well as the fact that they were 1 block from the beach.

Second note: Even if youoay through Expedia or any other 3rd party payer, they may hold your creditcard, and even if you pay in cash, they will charge 50 cents to "close out" the transactions. This is not a problem if you have no international transaction fees, or fees based on a percentage, but if you have a card that charges you a flat rate per swipe, this may cost you a large amount of money for such a tiny faux transaction,

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jessica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCocoPalms, Guest Relations Manager at Hotel Coco Palms, responded to this review, September 23, 2015
Thanks for taking the time to give us your feedback about your stay at Hotel Coco Palms. We are glad you got to enjoy our great location and welcoming staff . Thank you for your recommendations to future travelers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa Avellanas, Costa Rica
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 14, 2014

There are many hotels in Coco to choose from,but for sure the Coco Palms has the best location.It is literally on top of the beach and minutes away from all the bars and restaurants.the rooms are quite basic but clean and fresh,The pool was beautiful and the adjoining patio area very pretty and designed well with plenty of plants ,flowers and a cubby hole with a hammock chair.Wi fi was easy to get in all areas.I have to say though we were most impressed with the restaurant.We had pizza for lunch the first day and it was delicious.The sushi at dinner was the best I have ever had.My husbands only complaint was that his chicken wings were too small.Would definately recommend staying here and eating here

  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank silkfunkybrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCocoPalms, Guest Relations Manager at Hotel Coco Palms, responded to this review, September 23, 2015
Thanks for taking the time to give us your feedback about your stay at Hotel Coco Palms. We are glad you got to enjoy our great location, the food and welcoming staff . Thank you for your recommendations to future travelers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colton, Oregon
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed March 24, 2014

This was our first nite that started a wonderful ten days driving down the coast line, and these folks help start it off great, was clean, the staff was happy and tried to help in any way we needed, thanks to all for a great send off, the town was fun as well pretty People

Room Tip: dont think it matters
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Randy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCocoPalms, Guest Relations Manager at Hotel Coco Palms, responded to this review, September 23, 2015
Thanks for taking the time to give us your feedback about your stay at Hotel Coco Palms. We are glad you got to enjoy our great location and welcoming staff . Thank you for your recommendations to future travelers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corner Brook, Canada
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed March 18, 2014

Our last 3 days in Costa Rica were spent in Playas del Coco. We had been backpacking so we thought we would splurge a little for our last few nights. This hotel has a great location. Close to the beach and main street but far enough away so the noise from the bars wasn't too loud. Beautiful pool, comfy bed. We had #37 & the fridge kept my beer nice & cold, ac was wonderful, and the safe was an added bonus. Huge balcony overlooking the pool. Staff were amazingly friendly & the ultimate selling point....24 hr convenience store just outside the main door. Amazing water pressure in the shower with actual hot water. Loved it!! Would definetly recommend this hotel. Reasonably priced, nice & clean.

Room Tip: #37 is an end room so you only have one room beside you. Your not sandwiched between 2 rooms, which...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JYoung848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCocoPalms, Guest Relations Manager at Hotel Coco Palms, responded to this review, September 23, 2015
Thanks for taking the time to give us your feedback about your stay at Hotel Coco Palms. We are glad you got to enjoy our great location and welcoming staff . Thank you for your recommendations to future travelers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springboro, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 17, 2014

We recently stayed 10 nights at this wounderful quaint place. Clean rooms, friendly staff, personal service and great location all combine to provide a unique 'local' experience you can't get in a mega resort. Kevin (he swears that's his real name) is always around and will know your favorite drink the first day your there, or he will create a new favorite for you. The owners (husband and wife) are very accessable and eager to make your stay enjoyable.

Room Tip: All of the rooms are quite different. Ask to see a number of them to find one you like best.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MikeandJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelCocoPalms, Guest Relations Manager at Hotel Coco Palms, responded to this review, September 23, 2015
Thanks for taking the time to give us your feedback about your stay at Hotel Coco Palms. We are glad you got to enjoy our great location and welcoming staff . Thank you for your recommendations to future travelers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Coco Palms

Property: Hotel Coco Palms
Address: Downtown Coco | across from Soccer Field, off the Beach, Playas del Coco, Costa Rica
Location: Costa Rica > Province of Guanacaste > Playas del Coco
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #5 of 11 Hotels in Playas del Coco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Coco Palms 3*
Number of rooms: 45
Official Description (provided by the hotel):
Coco Palms Hotel and Restaurant located in Playas del Coco one of the fastest growing tourist areas of the Gulf of Papagayo and one of the most popular holiday destinations for Costa Rican and foreign tourists. This growing resort community is located 30 km from Daniel Oduber International Airport. Coco Palms features a cool environment surrounded by a tropical garden with outdoor seating by the pool with the soothing sound of the decorative fountains. This place brings variety of services including hotel, restaurant, 24-hour Market and 2 function rooms. In the restaurant Coco Palms can enjoy your meals around the pool surrounded by a beautiful garden enlivened music. Enjoy international cuisine with specialties Sushi and Thai food. In the bar you can find a variety of national and international spirits, cocktails of tropical fruits and natural beverages. It has 49 comfortable rooms in different Standard, Suite, Studios, Apartments categories (equipped), all properly equipped with queen or king beds, pelol dryer (to request), coffee maker, Minirefri, air conditioning, telephone, hot water, facilities that will provide total comfort in your room. We have single occupancy rooms, double and triple. We have a small library if you do not bring your book or share one already finished. We offer FREE Wireless Internet Calls to USA & CANADA FREE (from Reception) Rates do not include breakfast. We have special packages for groups. ... more   less 
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Also Known As:
Coco Palms Hotel
Hotel Coco Palms Costa Rica/Playas Del Coco

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