During our 2 wk vacation during the Christmas Holidays we booked an all day tour with Coco Tours. Unfortunately we found out that we were unable to take the tour for the day we booked. Their policy allows you to cancel or make changes as long as it's 48 hrs prior. However we were not able to contact them. The booth was closed as well as their office and no one answered their phone. We left messages, emailed and visited the office several times to no avail. We lost our money and were never contacted. We would never trust this company again!
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