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“Great Service, Great Resort. OK Beach and Experience”

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The Westin Golf Resort & Spa, Playa Conchal
Ranked #1 of 3 Hotels in Playa Conchal
Certificate of Excellence
GreenLeadersGold level
Louisville, Kentucky, United States
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Great Service, Great Resort. OK Beach and Experience”
Reviewed December 18, 2013

This is a great resort, but I have mixed feelings about it. This is one of the best all-inclusive resorts I have been to in terms of service, food and overall experience on property, but if you want to really experience Costa Rica, this probably is not the place to do it.

We spent a few days at another resort in the Arenal area of Costa Rica then came here for our last three nights to just relax. Which was great! The resort is off on it's own away from everything and is very quiet and relaxing. The food was very good, the Asian restaurant was my favorite. The beach is just OK, if you want a great beach, this is not your place. I did not have a chance to go golfing, but the on-property golf course looked very nice.

Make a trip into the nearby city of Tamarindo while you are here. There is a shuttle from 10:00 a.m. to 3:00 p.m. every day for $10/person. It's about a 20-30 minute ride and it's a cool little town with a nice big beach, you can learn to surf there if you want.

To summarize, great resort for staying on property and relaxing! If you want to see the beauty of Costa Rica's jungles and mountains. This hotel is far away from a lot of those experiences and the beach is very average. It just depends on the experience you are looking for.

  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
6 Thank James Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal, responded to this review, December 20, 2013
Dear James Z,
Thank you so much for taking the time to share your experience with us.
We're glad to know that you had a good time in our resort and enjoyed the services and the culinary offer.
It's nice to know that you explored Tamarindo, is a very pretty town, and also had the opportunity to enjoy the Arenal Volcano.
Conchal is considered one of the most beautiful beaches in Costa Rica, it is regrettable that was not satisfactory enough for your expectations.
Thanks for your kind comments, we hope you can visit us again!
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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McFarland, Wisconsin
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 16, 2013

As my first all inclusive, I had low expectations of quality but the top shelf drinks and bartenders were fantastic. Beds were comfy, but I woke up every AM with spider bites. The buffet food was OK and word of warning, they will do everything they can to put you off from making reservations at the "a la carte" restaurants. You must be tenacious to get reservations, they only seat 6 tables per hour. Pools are nice, grounds are very spacious. The beach has very little surf (compared to Tamarindo). They only let you take kayaks out for 1 hour in the bay. Take the shuttle to tamarindo for surf lessons. When the tide is in, there is not much beach and what little there is, is full of locals hawking their stuff. Arrived and went to the beach and someone stole our flip flops within the first 15 minutes of being there. A long way to go for just a great pool! If you come to Costa Rica, be sure you get into at least one of the National Reserves!

Room Tip: The Beach club bungalows at the end of the property are the best, but far to walk to some things.
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  • Stayed December 2013, traveled as a couple
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Helpful?
1 Thank JHTHCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal, responded to this review, December 18, 2013
Dear JHTHCH,
Thank you for taking the time to share your vacation with us.
We're glad that your first All Inclusive experience was satisfactory.
It is regrettable the incident with your flip flops on the beach.
In the other hand, we're glad to know that you took a little time to explore more of the nature of our country.
Thanks again for all your comments.
Warm regards,

Zasha Pérez Gallardo
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 15, 2013

We waited many years to travel to Costa Rica and found it was well worth the wait - the staff, rooms , meals and resort are absolutely beautiful!! The food was unbelievable especially at the Bamboo. For lunch daily we would stop at the Spirula .... after you have eaten - make sure you look at the desert menu - there is an incredible desert that has ice cream and Nutella .... you have to try it especially if you have children - they will want to eat there every day - the pool staff and main lobby bar staff are incredibly friendly and always serving with a smile - if you have never gone and are thinking about it - this is the place to go in Costa Rica

  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank catj21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal, responded to this review, December 17, 2013
Dear catj21,
Thank you very much for taking the time to share your experience with us.
We're glad to know that you had a beautiful vacation in our resort and enjoyed all the facilities and services.
Thanks for your kind comments about our culinary offer, we're happy to know that this meet your expectations.
We will be waiting for your next visit.
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 14, 2013

We had such an incredible week at the Westin. The staff is top notch, extremely attentive and always asking how your stay is and if there is anything you need. The food was excellent and there was a wide variety of cuisines. Each restaurant had a different atmosphere and a great menu. The grounds were beautiful. It is such a gorgeous country. When we first arrived we were disappointed to not have a beach view but then after being educated about the country by a local tour guide, we learned that Costa Rica is not allowed to cut down any trees around their beaches, which helps to keep the country so pretty, lush and environmentally friendly. Even though there was no beach view, we had very easy and accessible beach access from our room, just steps away. A beautiful beach!! We highly recommend taking an ATV tour, you book it through the hotel, and you are guided through the hills and down past many beaches and towns. Be sure to ask for Fabio to be your tour guide. He is so much fun and makes the trip a memorable one. We would definitely return to the Westin, the staff, food, great location and incredible service leaves a lasting impression.

Room Tip: The hotel is pretty spread out, so choose to be closer to the pool, it is a nice central location to...
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  • Stayed December 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank linzo88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal, responded to this review, December 16, 2013
Dear linzo88,
Thank you very much for taking the time to share your experience with us.
We're glad to know that you had a beautiful time in our resort and enjoyed all the facilities and services, the grounds and the beautiful beach Conchal.
Thanks for your comments about our staff, we all work with passion to give our guests a beautiful vacation.
Hope you can visit us again soon.
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 13, 2013

Went to this property with 8 other golf buddies for our year end golf week. Everything was excellant. The food, drinks and accomodation are first class. The staff go over and above to meet your needs. All the A la carte restaurants are great quality. Make sure you book for the whole week on your first day or else you may not get a reservation. We stayed in the Royal Club wich had a private pool and a great breakfast buffet. Our group normally goes to Myrtle Beach but for the same price this was way better. Easy flight direct from Toronto and a painless 50 minute shuttle to the resort.

The golf course was in a transition from rainy season to dry season. It was perfect for our group as we have some higher handicapp players. The greens were a little inconsistant and slow but the course played long and fair. Great for big hitters. We teed off every day at 8 am and no one was on the course so we played in 3.75 hours each day. Every day we saw wildlife including monkeys on the course which was pretty cool. Green fees range depending on group size but are fair. Drinks are included in the all inclusive package so at the turn go up to the lobby for your cocktails.

I will never return to Cuba after being here for a week.

All in all we will be back to this property. Very much enjoyed our week.

Room Tip: Pay the extra to stay at the Royal Club. There are no kids there and the service is excellant.
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  • Stayed November 2013, traveled with friends
    • Value
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Helpful?
2 Thank Brad T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal, responded to this review, December 14, 2013
Dear Brad T,
Thank you very much for your kind comments.
We're so glad to know that you enjoyed your Golf Week with us in our Ecological Golf Course, designed by Robert Trent Jones II. As an ecological place, it has a lot of wildlife living in there, that's the beauty of our course.
We are looking forward to have you back to play together again.
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Opelika, Alabama
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 13, 2013

My daughter and I spent a week here and absolutely loved it. This is a beautiful location and is very well maintained. We saw monkeys and iguanas and coatis on the grounds every day. Although the beach is public, it is very beautiful and not crowded. There is a lovely village just a short walk up the beach but you have to hire a car or go on a tour if you want to go anywhere else as it is very isolated. They offer a wide variety of foods at several restaurants and it is very good. We chose to eat at the buffet or pool restaurant most days because it was quicker. There is a swim up bar at the pool with very talented bartenders! Best of all though is the staff - everybody is SO NICE and HAPPY. Any time we are able to travel we try to choose somewhere we haven't been...this is definitely a place we want to see again. Pura vida!

Room Tip: This is a large property...the rooms closest to the pool and spa are the best location.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jayne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal, responded to this review, December 14, 2013
Dear Jayne R,
Thank you very much for taking the time to share your experience with us.
We're happy to know that you and your daughter had a beautiful vacation in our resort and enjoyed all the facilities, food, services and the beautiful beach Conchal.
Thanks for your comments about our staff, we all work with passion to give our guests an amazing time.
We will be waiting for your next visit.
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 12, 2013

Our first time at an all inclusive and could not have made a better choice. Excellent, friendly service throughout the property. Bungalow suites, large yet comfortable. Great pool. Favorite restaurant was Bamboo but all were good.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HNLDRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal, responded to this review, December 14, 2013
Dear HNLDRL,
Thank you very much for your kind comments.
We're happy to know that you had a beautiful time with us and that your stay meet your expectations.
We will be waiting for your next visit.
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Golf Resort & Spa, Playa Conchal

Property: The Westin Golf Resort & Spa, Playa Conchal
Address: Playa Conchal, Bahia Brasilito, Playa Conchal 232-5150, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Playa Conchal
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Playa Conchal
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Golf Resort & Spa, Playa Conchal 4*
Number of rooms: 326
Official Description (provided by the hotel):
The Westin Playa Conchal is an All Inclusive eco-friendly retreat, located between the exotic forests and unspoiled beaches of the North Pacific Riviera of Costa Rica. Our secluded vacation spot is a perfect balance between unrivaled luxury and local culture, giving our guests an unforgettable vacation experience. Our All Inclusive experience includes all meals, drinks, use of our fitness center and kids club as well as entertainment options including non motorized water sports, daily activities and nightly events. The resort also offers an adult only all exclusive experience at the Royal Beach Club where guests have access to a private pool with concierge service. ... more   less 
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Also Known As:
The Westin Resort & Spa, Playa Conchal Hotel Playa Conchal
The Westin Resort And Spa, Playa Conchal

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