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The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort
Ranked #1 of 3 Hotels in Playa Conchal
Certificate of Excellence
GreenLeadersGold level
Reviewed September 19, 2013

First a disclaimer - this is a real review from a real guest! :) I struggled when searching for vacation destinations as to whether I thought all the reviews on this site were real so just a note to those who are questioning that as well that this is a real one. :)

We stayed for 2 weeks with our two children (4 and 6) and had an amazing time! We went almost at the height of rainy season and had wonderful weather - when it did rain, it was typical rain forest rain - lots of it! - but then it subsided and it was beautiful. Such a plus too that it was not crowded at all! Don't look at the weather maps, they don't tell the full story!

Initially thought we could possibly get bored being at one hotel for 2 weeks but never once did we feel that - instead we didn't want to leave! We did an excursion every 3/4 days and that was just about the right pace! Being avid swimmers, we felt royally spoiled with the 100m+ pool that was just divine to swim in! Combine that with the gorgeous beach with a beautiful water temp and we were just in heaven. The beach gets deep pretty quickly and has a bit of an undertow so we watched the kids like hawks when they were in the water. I'm sure it was fine, but we were extra vigilant. Wonderful that just a few hundred meters down the beach that you could snorkel and see many many fish...nice to have that at your doorstep! We would go between the pool and beach and the kids loved them both - but they also loved going to the kids club which gave us a bit of a break!

Not sure why none of the reviews ever mention the kids club but Laura at the Kids Club (who was there everyday of our 2 weeks - and probably deserves her own vacation :) ) was amazing. She speaks fluent English and is just a wonderful personality who seems to really enjoy being with the kids. She felt like a personal nanny and got to know the kids so well. So many times we saw kids who were there on their last day and they didn't want to go - they loved the kids club. We can highly recommend it! Of course the Xbox and the Wii may have been the enticement for our son, but our daughter loved all the drawing and arts and crafts. Laura was very good too at getting the kids outside and active - sports, nature walks, etc. Simply super!

The rooms were spacious and the housekeeping was superb. They not only cleaned but they thoroughly organized and rearranged things to make them neater - have never had housekeepers do such a good job in a hotel. They were wonderful and probably never get enough credit!

The sports and other activities arranged by the central staff are super! We adored the two main sports instructors who shared the duties of running the exercise classes and games. Both of them (whose names fail me now :( ) were simply wonderful. Full of energy, engaging, truly love their job...just wonderful ambassadors for the hotel. We couldn't get enough of all the activities they arranged. They certainly live the "Pura Vida" model!

Food was great. Amazed that for an all inclusive there were so many higher class dining options. Over the 2 weeks we rotated between the five a la carte restaurants and it would be hard to say which was best - although the French up at the reception probably was. But, they were all just magnificient...especially considering it was an all inclusvie! So nice not to have to deal with the buffet thing all the time! For breakfast the buffet was always expansive and lunch as well (although there are 2 other lunch options that are not buffet). Also ordered room service two times and was impressed by that! A menu that is the same as any 5star in a major city - for free. Very spoiled!

We loved the nature aspect of Costa Rica...it's so different than your typical Mexican or Jamaican holiday. Really felt part of things and the kids couldn't get enough of the animals around the property - iguanas, birds, butterflies and of course the coatis (adorable little guys related to raccoons). A great experience for the kids.

We did some excursions through Swiss Travel at the hotel and some with Erik who runs the stuff outside the hotel on the beach. Great things to say about them all and had heard of Erik a lot via other trip advisor reviews. One word of caution though - do not let your kids (especially young ones!) go on the water slides on the Mega Tour that Erik sells. It is a concrete bobsled course that has danger written all over it. We were thankful to escape unscathed but would have never gone on it had we known how fast it got and how often you'd hit your head on the concrete slide walls. We spoke to Erik and told him not to sell this part of the trip to young families...we would have still done the whole trip but would have just sat out the waterslide part...would have been no problem. It's flat out dangerous...don't do it. Erik was very understanding and comped us with some other things we did so that was wonderful. Nothing wrong with him or the trip just do not do the slide with kids - and having said that, the 6 other adults with us were equally unimpressed with the slide...it just wasn't safe. Talked to a few others at the hotel who'd done the same trip with Swiss Travel and they seemed to have gotten a bit more of a safety briefing...if I had to do it again I'd book the megatour with Swiss Travel - just feel it was a bit more safety conscious from what other guests said. But don't want to take anything away from Erik and his team...they're great people with great tours as well (and his wife Gigi does massages for $20 on the beach that are superb). Just not the slide! Ziplining is amazing...DO IT! Our 4 and 6 year olds loved it!

Overall, a magnificient 2 week vacation and no question we'll go back. From the location, pool, beach, golf course, kids club, accomodations, etc. ... it was simply fantastic! Next time we'll go for some surf schools but we'll have to find a way to get back to the Westin...can't go to Costa Rica without a visit there! I'm quite sure that there are very few, if any, all inclusives with this level of accomodation, service and food! We've been spoiled to have a 5* experience in an all inclusive format...wonderful!

Room Tip: All rooms seem to be the same. With young kids it's nice to be closer to the pool. We first ha...
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  • Stayed: August 2013, traveled with family
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5  Thank Petra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort, responded to this reviewResponded September 23, 2013

Dear Petra J,
Thank you so much for taking the time to share your experience with us.
We're so happy to know that you and your family had such an amazing vacations in our resort.
Thanks for all your comments about the facilities and food, so good to know that you enjoyed everything! Also, we're happy to know that your kids had a great time in the Westin Kids Club, all our staff work with passion to provide our guests beautiful memories and wonderful vacations.
We will love to have you back.
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed September 17, 2013

Not being fans of all inclusives, we were skeptical about starting our honeymoon in Costa Rica at the westin as we didn't want it to just be loved up newlyweds. We needn't have worried. The three nights we stayed there were just lovely. Room comfortable, clean and great location right by the pool. Tried most restaurants and all good food and great service. Treated to bottle of champagne in room on arrival, nice touch! Loved the swim up cocktail bar and we were looked after so well by John in the family area of the pool...such a friendly man offering advise to us for the rest of our trip. Would recommend to anyone wanting a luxurious stay somewhere with a relaxed feel. Thanks westin!

  • Stayed: July 2013, traveled as a couple
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Thank Lofteelou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort, responded to this reviewResponded September 20, 2013

Dear Lofteelou,
Thank you very much for your kind comments.
We're happy to know that you had such a great honeymoon with us.
We'll be waiting for your next visit! Thanks to you for choosing us!

Warm regards from Costa Rica,

Zasha Perez Gallardo
PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

We loved this resort. Good room and food. Great with young adult children. Restaurants were not always open. Loved the Italian one. Pool walk up café slow, but good. Beach sports were great but not real nice to lay out. We live on a great beach in Fl.

Room Tip: We had an upstairs rooms that were adjoining. Good location.
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  • Stayed: October 2012, traveled with family
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2  Thank Sheri F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort, responded to this reviewResponded September 20, 2013

Dear Sheri F,
Thank you very much for taking the time to share your experience with us.
We're glad to know that you enjoyed your vacations in our resort.
We will be waiting for you next visit.

Warm regards,

Zasha Perez Gallardo
PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

As an all inclusive it does what it says on the tin. The hotel is situated on a beautiful long beach. If you want to go out of the resort it usually takes a $10 cab, there is nothing particularly close.The staff make the difference and with four teenage children the activities centre was helpful with Daniel and Evelyn in particular making a difference. The restaurants reduce the number of evenings they are open as the number of guests reduce which can reduce choice. Again staff to mention are Freddy and Carlos in the restaurants and Jorge in the wet bar and Jonathan the driver. As in other reviews, Eric on the beach is good for excursions, surfing, ATV etc. Don't use the jet ski on the beach. Our experience is you don't get what you pay for.

  • Stayed: August 2013, traveled with family
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1  Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort, responded to this reviewResponded September 17, 2013

Dear Steven S,
Thank you very much for taking the time to share your experience with us.
We're glad to know that your vacations in our resort meet your expectations.
Thanks for your kind comments about our staff, we all work with passion to give to our guests beautiful memories.
We hope you and your family can visit us soon again!
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

This place is crazy nice. Excellent room and food. The staff could be a little friendlier. We will definitely stay here again. Just make sure you get out and see the country a bit because the resort is not very indicative of what the country Is really like.

  • Stayed: August 2013
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Thank Jdtomseth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort, responded to this reviewResponded September 17, 2013

Dear Jdtomseth,
Thank you very much for sharing your experience with us.
We're glad to know that you enjoyed your time in our resort and enjoyed the facilities, restaurants and services.
We will love to have you back!
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013

Staff was wonderful and should be applauded. Rooms ok in beach club. Food at restaurants much better than most all inclusives. Grounds well maintained.

Location of towel kiosk not in good location. Also could have liked wait service on beach and in pool area. Also free internet service signal is terribly weak.

  • Stayed: September 2013, traveled with family
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Thank deedee5WestDeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort, responded to this reviewResponded September 17, 2013

Dear deedee5WestDeal,
Thanks for taking the time to share your experience with us.
We're glad to know that you enjoyed your time in our resort, facilities and food.
Thanks for your kind comments about our staff. It's important you know that we don't provide food and beverage services in the beach, because, in our country all the beaches are public, and this is forbidden by Costa Rica's law.
We hope you can back soon to visit us!
Warm regards,

Zasha Pérez Gallardo
PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013 via mobile

This place is nice. Stayed here or 3 days and unfortunately, the food is horrible!! I would say my high school cafeteria is a 5* restaurant compared to this food.

Pools are nice, booze is the cheap kind of course and basically everything is pretty much built to save money by cutting corners.

Great golf course and great looking facility but that's about it!

  • Stayed: September 2013
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2  Thank Danny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort, responded to this reviewResponded September 17, 2013

Dear DannyGe,
Thank you for taking the time to review our hotel. It is regrettable that your experience with our culinary offer did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future.
It's glad to know that you enjoyed the facilities, grounds and wildlife.
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort

Address: Playa Conchal, Bahia Brasilito, Playa Conchal 232-5150, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Playa Conchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Playa Conchal
Price Range: $362 - $1,213 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort 4.5*
Number of rooms: 326
Official Description (provided by the hotel):
The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort is an eco-friendly resort in Playa Conchal, Cabo Velas, Costa Rica located between the exotic forests and unspoiled beaches of the North Pacific Riviera. Our secluded vacation spot is a perfect balance between unrivaled luxury and local culture, giving our guests an unforgettable vacation experience. An All Inclusive experience includes all meals, drinks, use of our fitness center and kids club as well as entertainment options including non motorized water sports, daily activities and nightly events. Our retreat also offers an adult only all exclusive experience at the Royal Beach Club where guests have access to a private pool with concierge service. ... more   less 
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Also Known As:
The Westin Resort & Spa, Playa Conchal Hotel Playa Conchal
The Westin Resort And Spa, Playa Conchal

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