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The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort
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Reviews (4,551)
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Reviewed September 14, 2013

Staff was wonderful and should be applauded. Rooms ok in beach club. Food at restaurants much better than most all inclusives. Grounds well maintained.

Location of towel kiosk not in good location. Also could have liked wait service on beach and in pool area. Also free internet service signal is terribly weak.

  • Stayed: September 2013, traveled with family
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Thank deedee5WestDeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort, responded to this reviewResponded September 17, 2013

Dear deedee5WestDeal,
Thanks for taking the time to share your experience with us.
We're glad to know that you enjoyed your time in our resort, facilities and food.
Thanks for your kind comments about our staff. It's important you know that we don't provide food and beverage services in the beach, because, in our country all the beaches are public, and this is forbidden by Costa Rica's law.
We hope you can back soon to visit us!
Warm regards,

Zasha Pérez Gallardo
PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013 via mobile

This place is nice. Stayed here or 3 days and unfortunately, the food is horrible!! I would say my high school cafeteria is a 5* restaurant compared to this food.

Pools are nice, booze is the cheap kind of course and basically everything is pretty much built to save money by cutting corners.

Great golf course and great looking facility but that's about it!

  • Stayed: September 2013
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2  Thank Danny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort, responded to this reviewResponded September 17, 2013

Dear DannyGe,
Thank you for taking the time to review our hotel. It is regrettable that your experience with our culinary offer did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future.
It's glad to know that you enjoyed the facilities, grounds and wildlife.
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013

Was inspecting the resort among several we had visited in the area. There are few all inclusive resorts in Costa Rica and the difference between the Westin and all the others is like the depth of the grand canyon. It is in a category all its own. It is expansive and provides friendly transport all round the resort. Swiss Tours operates the included as well as optional excursions and does a great job. The beach is above average in an area with some great beaches. As in all of CR, the actual beach is public so there is a property line that is maintained by the resort so that only guests are permitted on the property. The facilities were sized correctly for the amount of guests, lots of choice in dining, and pools, wide range of included activities, great resort for its own trails as well as super golf course (according to some guests we spoke to, we did not play).
The biggest surprise was the pizza we had. My wife and I had a regular size that we had each half to our preferred toppings. We were both floored by the quality, and taste. It was days later when we both sort of brought it up that for both of us, it was perhaps the best we had ever had anywhere in the world, and we have been all other the "pizza capitals" of the US. Hard to point to one thing but if there, gotta to try. While we are travel agents and visited a lot of properties in CR, both AI and regular, if you can afford it, and its pricey, for Guanacaste this would be our choice.

Room Tip: They have multi unit buildings across the very large property so pick one that nears to where you might be spending your most time,
  • Stayed: September 2013, traveled on business
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Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort, responded to this reviewResponded September 16, 2013

Dear Peter H,
Thank you very much for your kind comments.
We're happy to know that you had a great time with us and enjoyed all the facilities of our resort.
Thanks for your comments about the pizza! Our pizza man, "Mapachon", will be happy to read your review!
We are looking forward to have you back.
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2013

My husband and I just returned from our honeymoon stay at the Westin Playa Conchal. It was awesome! It is the "rainy" season so the resort was slow and quiet which was very nice. We opted for the Royal Beach Club which I think would make more of a difference in the high season, although it was nice and made us feel a little extra special. The food, drinks, and service was amazing, not to mention the property and rooms were beautifully well kept. There are a multitude of activities to chose from, both through the resort as well as through Erick, just outside the beach entrance. We opted to do few excursions through Erick (not officiated through the hotel) and we were NOT disappointed!! The sunset catamaran was a blast! Also, make sure you check out GiGi, his wife, who does massages on the beach you will not be disappointed! All in all it was a great trip and we can't wait to go back!!

  • Stayed: September 2013, traveled as a couple
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1  Thank Jane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort, responded to this reviewResponded September 16, 2013

Dear Jane K,
Thank you very much for taking the time to share your experience with us.
We're happy to know that your honeymoon was great and beautiful, and that you enjoyed the facilities of the Royal Beach Club, the services and playa Conchal!
We will be waiting for your next visit.
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2013

I stayed in this hotel from Sep3 to Sep9 and I have to say that it was an excellent choice. My husband and I were not to sure about which hotel was better for this special date but this was definitely the best option for all inclusive resorts in CR.
Food:
Excellent, we had a very nice time in all of the 5 dinner and 2 lunch restaurants, you can ask for room service at any time at no cost if you don't want to go to the restaurant.
Service:
People is always kind and willing to help you, it looks like they can't say no to any of your service requests, if you call to the incorrect number they transfer you in a very kind manner to the correct extension, if you ask for something they always get sure you find it. Every morning the staff asked us if were having a good time and they were always smiling and giving you a great service.
Rooms:
We received a free update for our special occasion, they also left some strawberries and a bottle of wine in our room and decorated our bed. they gave us a room near the beach and restaurant to keep us from long walks or time loss waiting a transport. They changed bed clothes every single day and left the room perfectly clean and organized.
Transportation:
Although the buildings, restaurants and pool are a little bit away from each other they offer 24hour transportation to everywhere in the hotel.
Room Service:
We ordered breakfast and although they told us is was going to take 45 minutes to be ready it was only about 20 minutes, they sent additional things we didn't order ; ) (the serving size is bigger for room service than at the restaurant)
Pool:
Always clean, nice temperature (if you consider the weather in Guanacaste). Is big enough to find some privacy and keep away from children.
Beach:
This was the main reason why we chose this hotel, being Costa Ricans we have visited several beaches before and we must say that is one of the best in our country, no black sand to remove, no dirt on the floor of your room, clear water, not heavy tide...and you can ask for the snorkel and have a good time in the mornings.
Value:
We must say that compared to other all inclusive hotels in our country the Westin is much more expensive but it's really worth it, you won't find a beach, customer service or food like this in other hotels..
Sleep Quality:
The place is amazing, surrounded by pure nature (there is a mountain near the pool from where raccoons and ant-eaters come to look for food) so you will sleep like a baby..

The only thing that is not a "bad thing" but could be improved is the variety in the menus they offer even for breakfast, they prepared almost the same everyday and at dinner restaurants the options range is not too large

Room Tip: The RBC rooms are too far away from the beach entrance and the other restaurants, you will have to ask for transportation every time you want to go to the beach or if you want to try one of the other restaurants. If you're going to the Westin in Low season it is not very valuable to pay for RBC as the pool is not crowded and you can also apply for a free room update if they have rooms available..
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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1  Thank Peque C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinConchal, Public Relations Manager at The Westin Golf Resort & Spa, Playa Conchal - An All-Inclusive Resort, responded to this reviewResponded September 16, 2013

Dear Peque C,
Thank you very much for choosing us for your honeymoon.
We're happy to know that had such a great time with us and enjoyed the facilities, service, food, and of course, the beautiful beach, Conchal.
Thanks for your comments about our staff, we work with passion to offer our guests beautiful memories and relaxing vacations.
We will love to have you back.
Warm regards from Costa Rica,

Zasha Pérez Gallardo
PR Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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